TechValidate Research on Syniverse

82 TechFacts – Page 1 of 3


Syniverse Customer Statistic

Carrier Customers

94% of surveyed organizations are likely to continue working with Syniverse in the future.

94%

Syniverse Customer Satisfaction

Carrier Customers

91% of surveyed organizations are likely to recommend Syniverse.*

91%

Syniverse Customer Satisfaction

Enterprise Customers

84% of surveyed organizations are likely to recommend Syniverse.*

84%

Syniverse Customer Fact

KDDI Corporation values Syniverse’s performance, scalability, and flexibility of implementation and centralized management across a distributed environment the most when compared against competitive solutions.

Syniverse Customer Satisfaction Rating

An Operations Manager at a Global 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse has the knowledge and experience, and they have always been quite attentive and approachable when providing solutions for us.

Syniverse Customer Satisfaction Rating

A Roaming Analyst at a large enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

I have used Syniverse products for over 20 years and have come to trust the quality of their offering.

Syniverse Customer Satisfaction Rating

Janet Newman, a Roaming Manager at Cellular One, would be very likely to recommend Syniverse for this reason:

I have been working with Syniverse for over 20 years and have found that I have been able to get assistance with complex technical issues in an efficient manner. I also find that Syniverse has provided up-to-date information and training, which has helped in the current climate and economy to stay ahead of the curve.

Syniverse Customer Satisfaction Rating

A Roaming Manager at a medium enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

We have been a customer of Syniverse for almost 20 years and have always had good support for our needs

Syniverse Customer Satisfaction Rating

An Operations Manager at a large enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse is the leader on the market.

Syniverse Customer Satisfaction Rating

Ross Holland, a Roaming Coordinator at Panhandle Telephone Coop, would be very likely to recommend Syniverse for this reason:

The MySyniverse hub is easy to get around in, and troubles are handled quick and professionally. Calling in to customer care is easy and the company’s customer service representatives are knowledgeable and friendly.

Syniverse Customer Satisfaction Rating

A Roaming Coordinator at a small business telecommunications services company would be likely to recommend Syniverse for this reason:

Syniverse always has the customers’ best interest at heart and goes above and beyond to help their customers stay informed and solve problems.

Syniverse Customer Satisfaction Rating

Giselle Fwani, a Senior Manager Interconnect & Roaming at Vodacom Congo, would be likely to recommend Syniverse for this reason:

High professionalism.

Syniverse Customer Satisfaction Rating

An IT Professional at a Global 500 telecommunications services company would be likely to recommend Syniverse for this reason:

Efficient and always very helpful in providing solutions to our requests.

Syniverse Customer Satisfaction Rating

A Network Engineer at a Global 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

Very competent product suite and robust support.

Syniverse Customer Satisfaction Rating

An Operations Director at a Fortune 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

A very responsive and reliable company.

Syniverse Customer Satisfaction Rating

An Executive at a medium enterprise telecommunications services company would be likely to recommend Syniverse for this reason:

Because Syniverse listens to its customers. They are very responsive in the event we need assistance.

Syniverse Customer Satisfaction Rating

A Customer Service Manager at a large enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

So professional! Syniverse has excellent teams in place.

Syniverse Customer Satisfaction Rating

An Accounting Director at a medium enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

A very professional company.

Syniverse Customer Testimonial

Syniverse has been our only vendor since day one.

Roaming Coordinator, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

We had a financial clearinghouse function in-house, and it was difficult keeping track of individual payments and updating names, addresses, and especially bank accounts to each roaming provider. When moving financial clearinghouse functions to Syniverse, we saved a huge amount of time.

Roaming Coordinator, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Satisfied customer.

Roaming Analyst, Fortune 500 Telecommunications Services Company

Syniverse Customer Testimonial

Pleasant and professional staff to work with.

Roaming Coordinator, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Good partner

Billy Mukuany, Roaming Analyst, Vodafone UK

Syniverse Customer Testimonial

Great services

Accounting Manager, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Good, reliable supplier for roaming services.

Roaming Coordinator, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

The recent virtual Syniverse Users’ Group meeting was excellent.

Roaming Manager, Global 500 Telecommunications Services Company

Syniverse Customer Testimonial

Syniverse consistently provides excellent technical support.

Network Engineer, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

We have enjoyed excellent cooperation with Syniverse for over 20 years.

Roaming Analyst, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Syniverse is a reliable partner with excellent support.

Roaming Manager, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

We are pleased to continue a long term relationship with Syniverse, highlighted by the high quality of service.

Executive, Medium Enterprise Telecommunications Services Company




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