TechValidate Research on Syniverse

100 TechFacts – Page 1 of 4


Syniverse Customer Testimonial

Enterprise

Personalized customer service and care. Expertise in the industry and the tele-communications landscape. Dedicated and knowledgeable support team. Responsiveness to feedback and improvement in engagement model.

Executive, Global 500 Banking Company

Syniverse Customer Testimonial

Enterprise

Their exceptional customer service. As a customer/client, they were able to provide the support I need.

Roaming Analyst, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Enterprise

The good relationships we’ve formed with the team we work with. It is enjoyable and I feel comfortable voicing concerns or questions

Erica Phomsavanh, IT Professional, American Airlines

Syniverse Customer Testimonial

Enterprise

Well Brand name, Professional support, good relationship and prompt support for customers.

Roaming Manager, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Enterprise

I think the overall experience is really good and end-to-end

Mikko Araneta, Roaming Manager, Globe Telecom Inc

Syniverse Customer Testimonial

Enterprise

The team at Syniverse is always there to respond to any questions, problems and inquiries we have. I know I can count on them for follow up and follow through always.

IT Professional, Global 500 Hospitality Company

Syniverse Customer Testimonial

Syniverse best part of problem-solving skills really helped us find a quick and effective solution. I appreciate it!

Sachendra Jain, Accounting Manager, BHARTI ENTERPRISES PVT LTD

Syniverse Customer Testimonial

Dedicated, professional, personable and customer focused

Operations Manager, Fortune 500 Telecommunications Services Company

Syniverse Customer Testimonial

Innovative solution , and friendly & responsive Supports!

Adrian Chan, Roaming Manager, Singapore Telecommunications Limited

Syniverse Customer Testimonial

More than a company that provides Roaming International solutions, we consider Syniverse as a great partner. And besides services, the most important key to success is the Team that works with us. The Professional contacts ( Sales & Product ) at Syniverse are always giving the support needed, bringing ideas and new solutions. Definiteiy a Team that we can rely on.

Marketing Professional, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Industry Expertise:
Commitment to Innovation and Growth: Data Insights and Analytics:
Customer-Centric Approach:

Roaming Analyst, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

That I can call for help even if I have raised a ticket. The team are friendly, and the customer care is very professional.
Team is available to take you through a service that you need more understanding.

Roaming Coordinator, Large Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

1. Syniverse is always ahead in innovation, especially in mobile communications and enterprise messaging.
2. Their support team is responsive and knowledgeable, making problem-solving quick and efficient.
3.Syniverse has a long-standing reputation as a trusted partner in telecom and enterprise communication.

Aida Sultanova, Roaming Manager, AZERCONNECT MMC

Syniverse Customer Testimonial

Syniverse as a company known for innovative and adaptive work in telecommunication, what stands out most is in my role is when I was really helped by having a system that could be accessed whenever I needed the data, especially for adhoc request which I should share the updated data by now.

Financial Analyst, Medium Enterprise Telecommunications Services Company

Syniverse Customer Testimonial

Overall capabilities, account management and operational responsiveness when there are requests or issues to be addressed

Roaming Analyst, Global 500 Telecommunications Services Company

Syniverse Customer Statistic

Carrier

96% of surveyed organizations rate their overall experience with Syniverse’s products and services as Good to Excellent

96%

Syniverse Customer Statistic

Enterprise

97.40% of surveyed organizations rate their overall experience with Syniverse as Good to Excellent

Syniverse Customer Statistic

Enterprise

95% of surveyed organizations are likely to continue working with Syniverse in the future.

95%

Syniverse Customer Statistic

92% of surveyed organizations are likely to continue working with Syniverse in the future.

92%

Syniverse Customer Satisfaction

Carrier Customers

91% of surveyed organizations are likely to recommend Syniverse.*

91%

Syniverse Customer Satisfaction

Enterprise Customers

84% of surveyed organizations are likely to recommend Syniverse.*

84%

Syniverse Customer Fact

KDDI Corporation values Syniverse’s performance, scalability, and flexibility of implementation and centralized management across a distributed environment the most when compared against competitive solutions.

Syniverse Customer Satisfaction Rating

An Operations Manager at a Global 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse has the knowledge and experience, and they have always been quite attentive and approachable when providing solutions for us.

Syniverse Customer Satisfaction Rating

A Roaming Analyst at a large enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

I have used Syniverse products for over 20 years and have come to trust the quality of their offering.

Syniverse Customer Satisfaction Rating

Janet Newman, a Roaming Manager at Cellular One, would be very likely to recommend Syniverse for this reason:

I have been working with Syniverse for over 20 years and have found that I have been able to get assistance with complex technical issues in an efficient manner. I also find that Syniverse has provided up-to-date information and training, which has helped in the current climate and economy to stay ahead of the curve.

Syniverse Customer Satisfaction Rating

A Roaming Manager at a medium enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

We have been a customer of Syniverse for almost 20 years and have always had good support for our needs

Syniverse Customer Satisfaction Rating

An Operations Manager at a large enterprise telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse is the leader on the market.

Syniverse Customer Satisfaction Rating

Ross Holland, a Roaming Coordinator at Panhandle Telephone Coop, would be very likely to recommend Syniverse for this reason:

The MySyniverse hub is easy to get around in, and troubles are handled quick and professionally. Calling in to customer care is easy and the company’s customer service representatives are knowledgeable and friendly.

Syniverse Customer Satisfaction Rating

A Roaming Coordinator at a small business telecommunications services company would be likely to recommend Syniverse for this reason:

Syniverse always has the customers’ best interest at heart and goes above and beyond to help their customers stay informed and solve problems.

Syniverse Customer Satisfaction Rating

Giselle Fwani, a Senior Manager Interconnect & Roaming at Vodacom Congo, would be likely to recommend Syniverse for this reason:

High professionalism.




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