Syniverse Vodacom Congo

Syniverse Case Study

Vodacom Congo

This case study of Vodacom Congo is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Excellent customer support and value returned for the price.”

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- Comfone
- Vodafone Carrier Services
- EDCH
The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
- Group decision

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Reduced costs
- Proactive versus reactive management [support, consulting, troubleshooting, etc.]
They agree with the following statements about Syniverse:
- “Syniverse has subject matter expertise beyond what is offered by competitors.”
- “Syniverse’s reach is more widespread than competitors.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Integration and compatibility with current technology and tools
- Price point compared to offered features/services
They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- breadth of capabilities & integrations: significantly better
- value returned for the price: best in class
- dedicated & responsive customer support: best in class
- technology innovation in the marketplace: significantly better
- overall performance & quality: significantly better