TechValidate Research on Syniverse


Syniverse Case Study

Vodacom Congo

Introduction

This case study of Vodacom Congo is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Excellent customer support and value returned for the price.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Comfone
    • Vodafone Carrier Services
    • EDCH
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Group decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse‚Äôs reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: best in class
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: significantly better




About This Data

This data was sourced directly from verified users of Syniverse by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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