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TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



2,790 Customers Surveyed

19,586 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Case Study

Panhandle Telephone Co-op

Introduction

This case study of Panhandle Telephone Coop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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“I have worked with Syniverse for a many years, and built good relationships with employees at the Tampa office.”

“Syniverse has always worked well with me providing quick solutions to various issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • I have always been with Syniverse in my time here.
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Intelligence about interoperability with other operators
    • Readiness for VoLTE roaming
    • Customer service web portal availability
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Created additional revenue streams
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: better
    • dedicated & responsive customer support: significantly better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: best in class

Company Profile

Company:
Panhandle Telephone Coop

Company Size:
Medium Enterprise

Industry:
Telecommunications Services

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Ross Holland, Roaming Coordinator, Panhandle Telephone Coop
Validated
  Published: Nov. 19, 2020   TVID: 809-FC7-E8C

Syniverse Customer Testimonial

Syniverse is very flexible and responsive with dedicated customer support.

— Roaming Manager, Medium Enterprise Telecommunications Services Company

Source: Roaming Manager, Medium Enterprise Telecommunications Services Company
Validated
  Published: Sep. 17, 2020   TVID: D2C-E9B-794

Syniverse Case Study

WiOffer

Introduction

This case study of WiOffer is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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“Syniverse has been highly attentive to our needs and works in alignment with our long term goals. Our sales rep is outstanding and knowledgeable and tech support is great as well "

“I chose Syniverse because of its overall expertise. Other vendors were too cursory in their offerings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • I researched Syniverse before making the decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
    • Improved customer experience
    • Understanding of our business and long term industry goals
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: best in class
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: best in class
    • Overall performance & quality: best in class

Company Profile

Company:
WiOffer

Company Size:
Small Business

Industry:
Marketing & Advertising

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Andrew Pakula, Executive, WiOffer
Validated
  Published: Nov. 9, 2020   TVID: 682-DFF-EDF

Syniverse Customer Testimonial

Syniverse helps us understand emerging technology in the marketplace and they work with us to engage their capabilities in a timeframe that suits us as a large organiation.

— Marketing Professional, Fortune 500 Insurance Company

Source: Marketing Professional, Fortune 500 Insurance Company
Validated
  Published: Aug. 26, 2020   TVID: 127-A5F-BDB

Syniverse Customer Research

Overall Experience – Carrier Customers

Thinking about your OVERALL experiences with Syniverse’s products and services, which of the following best describes your OVERALL experience with Syniverse?

Excellent
25%
Very Good
54%
Good
18%
Fair
2%
Poor
1%
Source: TechValidate survey of 354 users of Syniverse
Validated
  Published: Dec. 3, 2020   TVID: 5DA-7D7-63F

Syniverse Customer Research

Which of the following statements do you agree with?

Syniverse offers better value for the services offered compared to competitive solutions.
42%
Syniverse has subject matter expertise beyond what is offered by competitors.
35%
Syniverse’s reach is more widespread than competitors.
35%
Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.
35%
I would recommend Syniverse because of its superior integration capabilities.
24%
Source: TechValidate survey of 55 users of Syniverse
Validated
  Published: Aug. 26, 2020   TVID: D03-7AF-3E5


More to Explore

All TechFacts (82)

All Research Charts (13)

All Case Studies (9)


About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website



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