TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



3,226 Customers Surveyed

23,128 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Case Study

Vodacom Congo

Introduction

This case study of Vodacom Congo is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Excellent customer support and value returned for the price.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Comfone
    • Vodafone Carrier Services
    • EDCH
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Group decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse‚Äôs reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: best in class
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: significantly better

Syniverse Case Study

Telesur

Introduction

This case study of Telesur is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is must in the world of roaming!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • We are with Syniverse for most of our services from the start of roaming – that’s almost 18 years!

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Price point compared to offered features/services
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: better
    • dedicated & responsive customer support: better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: better

Syniverse Customer Satisfaction Rating

Giselle Fwani, a Senior Manager Interconnect & Roaming at Vodacom Congo, would be likely to recommend Syniverse for this reason:

High professionalism.

Syniverse Customer Research

What benefits have you experienced, or expect to experience, as a result of working with Syniverse?

Improved efficiency of business processes
48%
Reduced costs
46%
Improved customer experience
40%
Proactive versus reactive management [support, consulting, troubleshooting, etc.]
35%
Additional revenue streams
14%
Improved return on software/solution investment
6%
Other
8%

Syniverse Customer Statistic

98% of surveyed Syniverse customers reduced costs, improved efficiency of business processes, and improved customer experience as a result of working with Syniverse.

98%

Syniverse Customer Research

What challenges were you experiencing with your previous vendor(s) that prompted you to evaluate Syniverse?

Quality of service, classes of service support, SLAs
25%
Customer service web portal availability
16%
Network coverage
13%
Intelligence about interoperability with other operators
10%
IPX Network reporting and monitoring
8%
LTE roaming service reach
7%
Readiness for VoLTE roaming
7%
Security of the IPX network
3%


More to Explore



About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website