TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



3,226 Customers Surveyed

23,128 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Customer Testimonial

Pleasant and professional staff to work with.

Roaming Coordinator, Medium Enterprise Telecommunications Services Company

Syniverse Customer Research

What were the most valuable aspects/features of Syniverse in your decision to choose Syniverse over other vendors you evaluated?

Price point compared to offered features/services
45%
Relationship & communication with the Sales Rep
42%
Integration and compatibility with current technology and tools
35%
Expansive technology features and capabilities
22%
Larger network enabling greater customer reach
18%

Syniverse Customer Research

Which vendors did you evaluate or replace prior to selecting Syniverse?

Comfone
24%
BICS
15%
SAP
11%
Vodafone Carrier Services
9%
iBasis
6%
Orange Wholesale
5%

Syniverse Case Study

KDDI Corporation

Introduction

This case study of KDDI Corporation is based on a September 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Reliable.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • IBasis
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • LTE roaming service reach
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse‚Äôs reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: significantly better
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: significantly better
    • Overall performance & quality: better

Syniverse Case Study

M3 Technologies Pakistan

Introduction

This case study of M3 Technologies Pakistan is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is an amazing company and we have been working with them since 2011. We believe we do better together. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Infobip
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Untimely support/poor customer experience

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Created additional revenue streams
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: better
    • Value returned for the price: not better
    • Dedicated & responsive customer support: better
    • Technology innovation in the marketplace: not better
    • Overall performance & quality: significantly better

Syniverse Customer Statistic

45% of surveyed IT organizations chose Syniverse over other vendors for their price point compared to offered features/services.

45%


More to Explore



About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website