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TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



3,226 Customers Surveyed

23,128 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Case Study

KDDI Corporation

Introduction

This case study of KDDI Corporation is based on a September 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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“Reliable.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • IBasis
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • LTE roaming service reach
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: significantly better
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: significantly better
    • Overall performance & quality: better

Company Profile

Company:
KDDI Corporation

Company Size:
Global 500

Industry:
Telecommunications Services

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Chen Fengqi, Roaming Analyst, KDDI Corporation
Validated
  Published: Sep. 22, 2020   TVID: 62D-617-6BA

Syniverse Customer Satisfaction Rating

A Marketing Professional at a large enterprise banking company would be very likely to recommend Syniverse for this reason:

Syniverse has a knowledgeable team of sales reps, technical support, and engineering support. My engagement with Syniverse has been prompt and precise.

Source: Marketing Professional, Large Enterprise Banking Company
Validated
  Published: Jun. 27, 2017   TVID: 073-F5C-36E

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Syniverse?”

Syniverse Customer Research

Which of the following statements do you agree with?

Syniverse offers better value for the services offered compared to competitive solutions.
42%
Syniverse has subject matter expertise beyond what is offered by competitors.
35%
Syniverse’s reach is more widespread than competitors.
35%
Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.
35%
I would recommend Syniverse because of its superior integration capabilities.
24%
Source: TechValidate survey of 55 users of Syniverse
Validated
  Published: Aug. 26, 2020   TVID: D03-7AF-3E5

Syniverse Case Study

M3 Technologies Pakistan

Introduction

This case study of M3 Technologies Pakistan is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

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“Syniverse is an amazing company and we have been working with them since 2011. We believe we do better together. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Infobip
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Untimely support/poor customer experience

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Created additional revenue streams
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: better
    • Value returned for the price: not better
    • Dedicated & responsive customer support: better
    • Technology innovation in the marketplace: not better
    • Overall performance & quality: significantly better

Company Profile

Company:
M3 Technologies Pakistan

Company Size:
Small Business

Industry:
Telecommunications Services

About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today’s vast mobile ecosystem.

Learn More:

Syniverse

Source: Saim Zuberi, Country Manager - Pakistan and UAE, M3 Technologies Pakistan
Validated
  Published: Sep. 22, 2020   TVID: 84C-922-956

Syniverse Customer Satisfaction Rating

An Operations Manager at a Global 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse has the knowledge and experience, and they have always been quite attentive and approachable when providing solutions for us.

Source: Operations Manager, Global 500 Telecommunications Services Company
Validated
  Published: Nov. 4, 2020   TVID: 6C3-716-1D6

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Syniverse?”

Syniverse Customer Research

Syniverse Customer Satisfaction

How would you rate Syniverse in the following areas?

Excellent Very Good Good Fair Poor
Value of Products and Services versus Cost

12%

39%

34%

10%

5%
Customer Support

40%

39%

17%

2%

2%
Sales/Account Team

32%

41%

21%

5%

1%
Implementation Process

22%

51%

23%

3%

1%
Product/Service Training

24%

42%

25%

6%

3%
Source: TechValidate survey of 349 users of Syniverse
Validated
  Published: Dec. 1, 2020   TVID: A6D-50F-B62


More to Explore

All TechFacts (82)

All Research Charts (13)

All Case Studies (9)


About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website



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