Original Research on Syniverse

Syniverse Case Study

WiOffer

Introduction

This case study of WiOffer is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse has been highly attentive to our needs and works in alignment with our long term goals. Our sales rep is outstanding and knowledgeable and tech support is great as well "

“I chose Syniverse because of its overall expertise. Other vendors were too cursory in their offerings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- Twilio
The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
- I researched Syniverse before making the decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation
- Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Reduced costs
- Proactive versus reactive management [support, consulting, troubleshooting, etc.]
- Improved customer experience
- Understanding of our business and long term industry goals
They agree with the following statements about Syniverse:
- “I would recommend Syniverse because of its superior integration capabilities.”
- “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
- “Syniverse’s reach is more widespread than competitors.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Relationship & communication with the Sales Rep
- Expansive technology features and capabilities
- Integration and compatibility with current technology and tools
They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- Breadth of capabilities & integrations: best in class
- Value returned for the price: best in class
- Dedicated & responsive customer support: best in class
- Technology innovation in the marketplace: best in class
- Overall performance & quality: best in class

Syniverse Customer Testimonial

Syniverse has better coverage than the competition.

— Carrier Relations Manager, Large Enterprise Telecommunications Services Company

Syniverse Customer Statistic

42% of surveyed IT organizations agree that Syniverse offers better value for the services offered compared to competitive solutions.

42%

Syniverse Customer Research

What were the most valuable aspects/features of Syniverse in your decision to choose Syniverse over other vendors you evaluated?

Price point compared to offered features/services	45%
Relationship & communication with the Sales Rep	42%
Integration and compatibility with current technology and tools	35%
Expansive technology features and capabilities	22%
Larger network enabling greater customer reach	18%

Syniverse Case Study

Panhandle Telephone Co-op

Introduction

This case study of Panhandle Telephone Coop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“I have worked with Syniverse for a many years, and built good relationships with employees at the Tampa office.”

“Syniverse has always worked well with me providing quick solutions to various issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- I have always been with Syniverse in my time here.
The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
- Intelligence about interoperability with other operators
- Readiness for VoLTE roaming
- Customer service web portal availability
- Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation
- Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Reduced costs
- Created additional revenue streams
- Proactive versus reactive management [support, consulting, troubleshooting, etc.]
They agree with the following statements about Syniverse:
- “I would recommend Syniverse because of its superior integration capabilities.”
- “Syniverse offers better value for the services offered compared to competitive solutions.”
- “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
- “Syniverse has subject matter expertise beyond what is offered by competitors.”
- “Syniverse’s reach is more widespread than competitors.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Expansive technology features and capabilities
- Integration and compatibility with current technology and tools
- Price point compared to offered features/services
- Larger network enabling greater customer reach
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- breadth of capabilities & integrations: significantly better
- value returned for the price: better
- dedicated & responsive customer support: significantly better
- technology innovation in the marketplace: significantly better
- overall performance & quality: best in class

Syniverse Customer Research

What features of Syniverse do you value the most when compared against competitive solutions?

Performance, scalability, and flexibility of implementation	60%
Breadth of capabilities and support	52%
Centralized management across a distributed environment	21%
Integration with organizational tools currently being used	17%

TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

WiOffer

Introduction

Challenges

Use Case

Results

Company Profile

About Syniverse

Panhandle Telephone Co-op

Introduction

Challenges

Use Case

Results

Company Profile

About Syniverse

More to Explore

About Syniverse