TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



2,028 Customers Surveyed

13,404 Data Points Collected

82 Published TechFacts

12 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Customer Research

Which of the following statements do you agree with?

Syniverse offers better value for the services offered compared to competitive solutions.
42%
Syniverse has subject matter expertise beyond what is offered by competitors.
35%
Syniverse’s reach is more widespread than competitors.
35%
Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.
35%
I would recommend Syniverse because of its superior integration capabilities.
24%

Syniverse Customer Research

What benefits have you experienced, or expect to experience, as a result of working with Syniverse?

Improved efficiency of business processes
48%
Reduced costs
46%
Improved customer experience
40%
Proactive versus reactive management [support, consulting, troubleshooting, etc.]
35%
Additional revenue streams
14%
Improved return on software/solution investment
6%
Other
8%

Syniverse Customer Testimonial

Syniverse consistently provides excellent technical support.

Network Engineer, Large Enterprise Telecommunications Services Company

Syniverse Case Study

Telesur

Introduction

This case study of Telesur is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is must in the world of roaming!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • We are with Syniverse for most of our services from the start of roaming – that’s almost 18 years!

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Price point compared to offered features/services
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: better
    • dedicated & responsive customer support: better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: better

Syniverse Customer Satisfaction Rating

An IT Professional at a Global 500 telecommunications services company would be likely to recommend Syniverse for this reason:

Efficient and always very helpful in providing solutions to our requests.

Syniverse Case Study

Cellular One of NE Arizona

Introduction

This case study of Cellular One Of NE Arizona is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“I have appreciated the extensive quality and support that I have received on an ongoing basis from Syniverse. This has been especially important in this current global economy with the challenges of keeping up to date with the fast moving technological advances and managing profitability at the same time.”

“A small company cannot always obtain the necessary training in a timely fashion to keep ahead of the curve, but Syniverse has always tried to assist with their personnel having various expertise and backgrounds.”

“In my 20+ years of dealing with Syniverse, I have found the employees extremely helpful with finding solutions to complex technical issues. "

“We have never looked to use another vendor, as we find total satisfaction with Syniverse.”

Challenges

Can we remove entirely?

The only responses here were N/A

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment
    • Breadth of capabilities and support
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Improved customer experience
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: best in class
    • value returned for the price: significantly better
    • dedicated & responsive customer support: best in class
    • technology innovation in the marketplace: best in class
    • overall performance & quality: best in class


More to Explore



About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website