TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



2,792 Customers Surveyed

19,586 Data Points Collected

82 Published TechFacts

13 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Customer Research

Thinking about your OVERALL experiences with Syniverse’s products and services, which of the following best describes your OVERALL experience with Syniverse?

Very Good
54%
Excellent
25%
Good
17%
Fair
2%
Poor
1%

Syniverse Case Study

M3 Technologies Pakistan

Introduction

This case study of M3 Technologies Pakistan is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse is an amazing company and we have been working with them since 2011. We believe we do better together. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Infobip
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Untimely support/poor customer experience

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Created additional revenue streams
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: better
    • Value returned for the price: not better
    • Dedicated & responsive customer support: better
    • Technology innovation in the marketplace: not better
    • Overall performance & quality: significantly better

Syniverse Customer Testimonial

Syniverse provides industry expertise and the ability to support a rapidly changing business environment.

Operations Manager, Global 500 Telecommunications Services Company

Syniverse Customer Satisfaction Rating

An Operations Manager at a Global 500 telecommunications services company would be very likely to recommend Syniverse for this reason:

Syniverse has the knowledge and experience, and they have always been quite attentive and approachable when providing solutions for us.

Syniverse Case Study

WiOffer

Introduction

This case study of WiOffer is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“Syniverse has been highly attentive to our needs and works in alignment with our long term goals. Our sales rep is outstanding and knowledgeable and tech support is great as well "

“I chose Syniverse because of its overall expertise. Other vendors were too cursory in their offerings.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • Twilio
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • I researched Syniverse before making the decision

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
    • Improved customer experience
    • Understanding of our business and long term industry goals
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
  • They saw a return on their investment in Syniverse in 12+ months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: best in class
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: best in class
    • Technology innovation in the marketplace: best in class
    • Overall performance & quality: best in class

Syniverse Customer Research

Which vendors did you evaluate or replace prior to selecting Syniverse?

Comfone
24%
BICS
15%
SAP
11%
Vodafone Carrier Services
9%
iBasis
6%
Orange Wholesale
5%


More to Explore



About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website