TechValidate Research on Syniverse

These pages present data that TechValidate has sourced via direct research with verified customers and users of Syniverse. TechValidate stands behind the authenticity of all published data. Learn more »



2,028 Customers Surveyed

13,404 Data Points Collected

82 Published TechFacts

12 Published Charts

9 Published Case Studies



Selected Research Highlights


Syniverse Case Study

SMS Hyperloop

Introduction

This case study of SMS Hyperloop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • SAP
    • Twilio
    • OpenMarket
  • The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
    • Low/no ROI for the investment

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Improved efficiency of business processes
    • Reduced costs
    • Improved return on software/solution investment
    • Improved customer experience
  • They agree with the following statements about Syniverse:
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Relationship & communication with the Sales Rep
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
  • They saw a return on their investment in Syniverse in 0-5 months compared to other vendors they worked with in the past.
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • Breadth of capabilities & integrations: significantly better
    • Value returned for the price: best in class
    • Dedicated & responsive customer support: significantly better
    • Technology innovation in the marketplace: better
    • Overall performance & quality: significantly better

Syniverse Case Study

Panhandle Telephone Co-op

Introduction

This case study of Panhandle Telephone Coop is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

“I have worked with Syniverse for a many years, and built good relationships with employees at the Tampa office.”

“Syniverse has always worked well with me providing quick solutions to various issues.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

  • The vendors they evaluated or replaced prior to selecting Syniverse:
    • I have always been with Syniverse in my time here.
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate Syniverse:
    • Intelligence about interoperability with other operators
    • Readiness for VoLTE roaming
    • Customer service web portal availability
    • Quality of service, classes of service support, SLAs

Use Case

The key features and functionalities of Syniverse that the surveyed company uses:

  • The features of Syniverse they value the most when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools currently being used

Results

The surveyed company achieved the following results with Syniverse:

  • The benefits they have experienced as a result of working with Syniverse:
    • Reduced costs
    • Created additional revenue streams
    • Proactive versus reactive management [support, consulting, troubleshooting, etc.]
  • They agree with the following statements about Syniverse:
    • “I would recommend Syniverse because of its superior integration capabilities.”
    • “Syniverse offers better value for the services offered compared to competitive solutions.”
    • “Syniverse’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
    • “Syniverse has subject matter expertise beyond what is offered by competitors.”
    • “Syniverse’s reach is more widespread than competitors.”
  • The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
    • Expansive technology features and capabilities
    • Integration and compatibility with current technology and tools
    • Price point compared to offered features/services
    • Larger network enabling greater customer reach
  • Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
    • breadth of capabilities & integrations: significantly better
    • value returned for the price: better
    • dedicated & responsive customer support: significantly better
    • technology innovation in the marketplace: significantly better
    • overall performance & quality: best in class

Syniverse Customer Research

Overall Experience – Enterprise Customers

Thinking about your OVERALL experiences with Syniverse’s products and services, which of the following best describes your OVERALL experience with Syniverse?

Excellent
29%
Very Good
48%
Good
13%
Fair
6%
Poor
3%

Syniverse Customer Satisfaction Rating

An Executive at a medium enterprise telecommunications services company would be likely to recommend Syniverse for this reason:

Because Syniverse listens to its customers. They are very responsive in the event we need assistance.

Syniverse Customer Testimonial

I have been working with Syniverse for the past two years and I would love to recommend it to others.

Alisher Ibrokhimov, Roaming Coordinator, Tacom

Syniverse Customer Research

How quickly did you see a return on your investment in Syniverse compared to vendors you have worked with in the past?

6-12 months: 60%
0-5 months: 20%
12+ months: 20%


More to Explore



About Syniverse

Syniverse makes mobile work by connecting their customer to over 1,500 mobile operators and enterprises in nearly 200 countries. For over 25 years, Syniverse has partnered with customers to serve as their mobile guide, enabling them to forecast future technology and trends, and empowering them to unlock value across today's vast mobile ecosystem.

Syniverse Website   Syniverse Website