TechValidate Research on Innovative Interfaces

66 TechFacts – Page 1 of 3


Sierra Customer Statistic

Innovative Offers Better Pricing than the competition

65% of customers rated Innovative’s price as better than the competition.

Polaris Customer Satisfaction

78% of surveyed customers said they were likely to recommend Polaris.

Polaris Customer Statistic

51% of surveyed customers rated Polaris’s web-based mobility for staff as better than the competition.

51%

Polaris Customer Statistic

54% of surveyed customers rated Polaris’s overall functionality as better than the competition.

54%

Polaris Customer Statistic

61% of surveyed Polaris customers are likely to purchase Innovative products again.

61%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

We use it for cataloging, circulation, PAC, reporting, and inventory.

Would you recommend Polaris?

Yes, it’s a great product.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Based on four years using Polaris, it is easy to use and reliable. Customer support is excellent.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We use it for reference, circulation, third-party integration with text notification, SMM, PC reservation, cataloging, serials, and acquisitions.

Would you recommend Polaris?

The implementation was one of the smoothest I’d been involved with. The Polaris staff was really helpful during implementation.

Polaris Customer Satisfaction Rating

Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:

Our experience with Polaris has been excellent.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Our cloud-based system is our sole library information system, upon which we depend for much of our day-to-day operations.

Would you recommend Polaris?

Yes. Particularly important for us is the very close to zero down-time, great responsiveness and efficiency, and consistent performance.

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use Polaris for all of our circulation needs, including partnerships with ebook providers and online payments.

Would you recommend Innovative Interfaces?

Yes. We like the ease of use, the ability to customize, and being in a hosted environment with tech staff just a phone call away.

Polaris Customer Review

5/5 Stars

How our organization uses Polaris:

We’re a public library and use a variety of the modules in our workflow and customer interactions.

Would you recommend Polaris?

Yes, we’ve been very happy with Polaris and the support we’ve received.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’re happy with the service and love the hosted environment. We like the continued upgrades to improve the product.

Polaris Customer Satisfaction Rating

A Director at a non-profit would be very likely to recommend Polaris for this reason:

It’s an intuitive program that fits our needs and the customer service department provides great support.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We have had Polaris for 10+ years now and use it as the Integrated Library Automation system for a small public library. It’s a good fit function-wise and price-wise.

Would you recommend Polaris?

I would recommend Polaris. It’s stable, progressive, and good value for the money.

Polaris Customer Satisfaction Rating

Dawn Kiddell, a CEO and Chief Librarian at Cornwall Public Library, would be very likely to recommend Polaris for this reason:

It’s suited to our needs, with responsive customer service and support.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Polaris is the backbone of how our organization handles patrons and circulation.

Would you recommend Polaris?

I’d recommend Polaris. It’s a great system!

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’ve found that it offers features that others don’t, and it’s easy for customers and staff to use.

Polaris Customer Satisfaction Rating

Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:

I love Polaris and find it to be a great system to work with!

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use the content carousels, email notifications, and autorenew feature. We also use Syndetics and tie into it with NoveList and Cloud Library.

Would you recommend Innovative Interfaces?

I have found customer service to be very responsive and helpful. Overall, the product does what we need and improvements come regularly.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be very likely to recommend Polaris for this reason:

You’re awesome! So helpful during set-up, updates, etc., with great training and communication.

Polaris Customer Review

5/5 Stars

How our organization uses Innovative Interfaces:

We use Polaris for our circulation system and public catalog. It also generates great reports that we use locally and for the state annual reports.

Would you recommend Innovative Interfaces?

Of course, for all the reasons mentioned. We can’t imagine going with another system. We’ve had Polaris for nearly 20 years.

Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

We use it for our Public Library System.

Would you recommend Innovative Interfaces?

Yes, it’s been a great product that functions as it should with almost no downtime since we first implemented it in 2011.

Polaris Customer Satisfaction Rating

Heather Rainier, a Director at Hooksett Public Library, GMILCS, Inc., would be very likely to recommend Polaris for this reason:

The Polaris product is exceptional, from the acquisitions module to the circulation module, which allows for multiple windows and access. We’ve been very happy with the Polaris product.

Polaris Customer Satisfaction Rating

Peggy Walls, a Director at the State Library of Louisiana, would be very likely to recommend Polaris for this reason:

Excellent product. Best customer service available.

Polaris Customer Review

5/5 Stars

How our organization uses Innovative Interfaces:

We use it for everything except managing actual funds. We use our accounting system for that. We are a single location utilizing circulation, acquisitions, cataloging, and serials. Patrons love the Power PAC.

Would you recommend Innovative Interfaces?

We’ve always had good experiences with Polaris. It’s a very robust product and offers many options for customizing, so it works with your workflow, rather than having your workflow dictated by your ILS.




More Research on Innovative Interfaces