TechValidate Research on Innovative Interfaces

72 TechFacts – Page 1 of 3


Innovative Interfaces Customer Testimonial

Polaris has most features that are needed in a public library and we are a consortium so love how easy it is to set parameters based on location not system.

Diane Perry, Business Systems Department Specialist, Tampa Hillsborough County Library System

Innovative Interfaces Customer Testimonial

As a consortium, we came from many ILS systems, it was a complete 100% improvement for most.

Joe Fee, Department Manager-IT, Westmoreland County Federated Library Systems

Polaris Customer Statistic

Why Libraries Love Leap:
Community Connection

53% of surveyed customers love Leap because it helps them better connect with their community.

Polaris Customer Statistic

Why Libraries Love Leap: Flexiblity

53% of surveyed customers love Leap for flexible mobile access to better connect with their community.

Polaris Customer Statistic

Why Libraries Love Leap: Mobility

77% of surveyed customers love Leap for the web-based mobility used by public services and reference staff.

Innovative Interfaces Customer Statistic

Training & Best Practices

90% of surveyed customers want Innovative to provide free software training.

90%

Sierra Customer Statistic

Innovative Offers Better Pricing than the competition

65% of customers rated Innovative’s price as better than the competition.

Polaris Customer Satisfaction

78% of surveyed customers said they were likely to recommend Polaris.

Polaris Customer Statistic

51% of surveyed customers rated Polaris’s web-based mobility for staff as better than the competition.

51%

Polaris Customer Statistic

54% of surveyed customers rated Polaris’s overall functionality as better than the competition.

54%

Polaris Customer Statistic

61% of surveyed Polaris customers are likely to purchase Innovative products again.

61%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

We use it for cataloging, circulation, PAC, reporting, and inventory.

Would you recommend Polaris?

Yes, it’s a great product.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

Our complete ILS system for library and mobile.

Would you recommend Polaris?

Yes, it’s easy for us to use and easy for users.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Based on four years using Polaris, it is easy to use and reliable. Customer support is excellent.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We use it for reference, circulation, third-party integration with text notification, SMM, PC reservation, cataloging, serials, and acquisitions.

Would you recommend Polaris?

The implementation was one of the smoothest I’d been involved with. The Polaris staff was really helpful during implementation.

Polaris Customer Satisfaction Rating

Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:

Our experience with Polaris has been excellent.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Our cloud-based system is our sole library information system, upon which we depend for much of our day-to-day operations.

Would you recommend Polaris?

Yes. Particularly important for us is the very close to zero down-time, great responsiveness and efficiency, and consistent performance.

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use Polaris for all of our circulation needs, including partnerships with ebook providers and online payments.

Would you recommend Innovative Interfaces?

Yes. We like the ease of use, the ability to customize, and being in a hosted environment with tech staff just a phone call away.

Polaris Customer Review

5/5 Stars

How our organization uses Polaris:

We’re a public library and use a variety of the modules in our workflow and customer interactions.

Would you recommend Polaris?

Yes, we’ve been very happy with Polaris and the support we’ve received.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’re happy with the service and love the hosted environment. We like the continued upgrades to improve the product.

Polaris Customer Satisfaction Rating

A Director at a non-profit would be very likely to recommend Polaris for this reason:

It’s an intuitive program that fits our needs and the customer service department provides great support.

Polaris Customer Review

4/5 Stars

How our organization uses Polaris:

We have had Polaris for 10+ years now and use it as the Integrated Library Automation system for a small public library. It’s a good fit function-wise and price-wise.

Would you recommend Polaris?

I would recommend Polaris. It’s stable, progressive, and good value for the money.

Polaris Customer Satisfaction Rating

Dawn Kiddell, a CEO and Chief Librarian at Cornwall Public Library, would be very likely to recommend Polaris for this reason:

It’s suited to our needs, with responsive customer service and support.

Polaris Customer Review

4.5/5 Stars

How our organization uses Polaris:

Polaris is the backbone of how our organization handles patrons and circulation.

Would you recommend Polaris?

I’d recommend Polaris. It’s a great system!

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

We’ve found that it offers features that others don’t, and it’s easy for customers and staff to use.

Polaris Customer Satisfaction Rating

Karen Knox, a Director at Orion Township Public Library, would be very likely to recommend Polaris for this reason:

I love Polaris and find it to be a great system to work with!

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

We use the content carousels, email notifications, and autorenew feature. We also use Syndetics and tie into it with NoveList and Cloud Library.

Would you recommend Innovative Interfaces?

I have found customer service to be very responsive and helpful. Overall, the product does what we need and improvements come regularly.




More Research on Innovative Interfaces