TechValidate Research on Innovative Interfaces

120 TechFacts – Page 1 of 4


Innovative Interfaces Customer Statistic

93% of surveyed libraries said that library program & events data help them demonstrate the impact of the library on their community.

93%

Innovative Interfaces Customer Satisfaction Rating

Karen Knox, a Director of Technology Services at St Charles City County Library District (inc), would be likely to recommend Innovative Interfaces for this reason:

I still believe in Polaris as the best solution for public libraries.

Innovative Interfaces Customer Satisfaction Rating

An Executive Director at a cultural institution would be very likely to recommend Innovative Interfaces for this reason:

Its a good reliable product. Compared to others it works with less downtime and is intuitive.

Innovative Interfaces Customer Satisfaction Rating

Joe Saloom, an Assistant Director at Flagler County Public Library, would be very likely to recommend Innovative Interfaces for this reason:

It is mainstream and works with most vendors. Definitely makes things easy.

Innovative Interfaces Customer Satisfaction Rating

A Department Manager-IT at a state & local government would be very likely to recommend Innovative Interfaces for this reason:

They have a suite of products coming out that should rival most competitor options, all from a single vendor.

Innovative Interfaces Customer Satisfaction Rating

An Executive Director at a cultural institution would be very likely to recommend Innovative Interfaces for this reason:

Excellent customer service and communication

Innovative Interfaces Customer Satisfaction Rating

Jo Giudice, a Director of Libraries at City of Dallas, would be very likely to recommend Innovative Interfaces for this reason:

Our great working relationship and it’s ability to meet our needs.

Innovative Interfaces Customer Satisfaction Rating

David Costa, an Executive Director at Sparta Public Library, would be very likely to recommend Innovative Interfaces for this reason:

Best product on the market

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap in your community?

At festivals while out with our BookBike!

Jo Giudice, Director of Libraries, City of Dallas

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap in your community?

Local pub for trivia night.

Department Manager-IT, State & Local Government

Innovative Interfaces Customer Testimonial

An interesting use for Polaris Leap:

For crowd control – to move things along like check out for Summer Reading on the day of programs.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap in your community?

We’ve used it at our local farmer’s market and at a school. We also used it to take an inventory of our collection.

Executive Director, Non Profit

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap?

Farmer’s Market, Downtown sidewalk sales, or on either of the two bookmobiles that the library operates.

Executive Director, Cultural Institution

Innovative Interfaces Customer Satisfaction

A majority of Polaris users would recommend Innovative

74% of surveyed customers are likely to recommend Innovative Interfaces.*

74%

Innovative Interfaces Customer Statistic

Why Libraries Love Leap:
Patron Registration & Account Mgmt

69% of surveyed customers said patron registration and account management helped improve efficiency for their staff.

Innovative Interfaces Customer Testimonial

How does Polaris Support compare?

… by comparing use of other ILSs at other libraries, I can say that Polaris support is excellent and responsive.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris support is outstanding. The Helpdesk Engineers are usually able to resolve my tickets within 48 hours.

Department Manager-Technical Services, Educational Institution

Innovative Interfaces Customer Statistic

Polaris Leap is Easy to Use

Over half of surveyed IT organizations said they spend less time on training because Polaris Leap is intuitive and easy to use.

Innovative Interfaces Customer Testimonial

Horizon was difficult to use and learn. Polaris has been easier to train and that helps us provide better customer service. Leap solved many problems for us over the past few years (network/internet connectivity, limited space) — and we really like the web-based format.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris is significantly more intuitive than other systems I have used. It is well connected between sections of the product.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

We needed something that would integrate with other library software products. Polaris has done that very well.

Karen Knox, Director of Technology Services, St Charles City County Library District (inc)

Innovative Interfaces Customer Testimonial

Self service features have helped greatly, especially during Covid.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

We have been on Polaris for 20 years… Great customer service and engagement between vendors and library as a partnership.

Larry Neal, Library Director, Clinton Macomb Public Library

Innovative Interfaces Customer Testimonial

Polaris is easy for patrons to use and requires minimal training for staff. We especially like the reports functions. We are able to answer questions for the library board by running specific reports.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

The Polaris client has made tech services more intuitive and efficient. Record sets are a wonderful for system maintenance and clean-up. Shelf Location is a great new place to communicate info with patrons about collection information. Not always a particular location, but a great way to talk about special collections.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

There were a lot more features on the Patron-side with Polaris. This, in combination with a lower cost, was the key reason it was decided to go with Polaris.

Executive Director, Medium Enterprise Non Profit Company

Innovative Interfaces Customer Testimonial

We’ve been with Polaris for more than 10 years and the ILS we used before was already a technology dinosaur at that time. Polaris improved almost every aspect of our library service and allowed the system to start things like floating collections that have significantly increased our cost-effectiveness and efficiency.

Lisa Loranc, Executive Director, Brazoria County Library System

Innovative Interfaces Customer Testimonial

We will be taking Leap to our city’s day of fun (Palooza) held in the middle of a park. We’ll be doing raffles, adding new patrons, updating patron information and helping patrons get access to online content.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap in your community?

We use Leap at our schools during Kindergarten roundup, during pop-up events at our local food pantry, senior living centers, other school events, and summer reading program kickoff. We also use it in the library for work at our mobile desks on the library floor.

Jennie Garner, Library Director, North Liberty Library

Innovative Interfaces Customer Testimonial

We have a book bike that travels through our community during local events providing library card sign up and check outs. We also own two community bookmobiles that travel our service area with LEAP integration. During the initial Pokemon Go frenzy we used external LEAP access for new library card users during our weekly events.

Derek Brown, Director of Information Technology, ROCHESTER HILLS PUBLIC LIBRARY




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