TechValidate Research on Innovative Interfaces

89 TechFacts – Page 1 of 3


Innovative Interfaces Customer Testimonial

Polaris Offers a Premium Experience

Polaris is like the Apple of the ILS world. It’s well designed, easier to manage, training others is easier, patrons quickly understand the PowerPAC, and staff can quickly pick up Leap. It’s powerful on the back end while remaining easy on the front side.

Department Manager-IT, Medium Enterprise Government Company

Innovative Interfaces Customer Testimonial

Polaris has allowed our staff to be more flexible on public desks and more productive behind the scenes. The functionality and speed of the ILS seem to outperform all of the current competitors.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

Powerful Reporting with Polaris

Much easier to do reporting against Polaris. Working in a hybrid personal/corporate library, we need lots of custom reporting to answer questions from both the family about the status of collections and the larger corporation about valuations of those collections. These tasks were almost impossible in Horizon.

Line Staff-IT, Medium Enterprise Financial Services Company

Innovative Interfaces Customer Testimonial

Polaris is far more reliable that our previous ILS: Horizon

Staff find it much easier to use, LEAP is awesome, and Polaris support is #1

John Dorsey, Application Manager, City of Boston

Innovative Interfaces Customer Testimonial

Polaris Offers Flexible Customization

With Polaris we are empowered to customize and control more of the look and feel with the online catalog. With Polaris SQL access, our reporting team can create custom reports that can be accessed via a web interface, or automatically emailed on a regular schedule.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

Leap is a Game-Changer

I don’t think I can express exactly how much of a game changer Leap was. I think where we were pre-Leap vs. post-Leap, and it’s not even comparing apples to apples.

Executive Director, Non Profit

Innovative Interfaces Customer Testimonial

Particularly with regards to LEAP, we’ve been able to utilize an intuitive tool that has kept pace with current technological changes.

Robert Fiedler, Associate Director, Musser Public Library

Sierra Customer Satisfaction Rating

Sierra Checks All the Boxes

A Line Staff-Technical Services at a state & local government would be very likely to recommend Sierra for this reason:

Good package of well-integrated services and features; responsive and reasonable technical support; flexibility of the platform in the face of the changing public library landscape.

Sierra Customer Satisfaction Rating

An Associate Director at a cultural institution would be very likely to recommend Sierra for this reason:

Better than any other ILS I have used.

Sierra Customer Statistic

Innovative is a Leader

64% of surveyed organizations agree with the following statement: “Innovative is a trusted leader in Library Services.”

Innovative Interfaces Customer Testimonial

Polaris Serves Up a Quality Patron Experience

I like the ability to customize and make online “shopping” easier for customers.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris Consortium Provides Premium Service

This installation of Polaris is our first as a consortium of 8 county library systems. In that sense, library service has improved immensely. All collections are shared and treated as one. Customers from each county can request materials from any system. The difference has been amazing.

Executive Director, Polaris Library

Innovative Interfaces Customer Testimonial

Polaris Provides Quality Reporting, Friendly Interface, Superior Support

Polaris is a lot better at reporting data than our last vendor (SirsiDynix). It also has a more user-friendly interface, and we get better customer support from Innovative.

Katherine Manion, Assistant Director, Urbandale Public Library

Innovative Interfaces Customer Testimonial

Hosted Polaris Provides a Great, Reliable Experience

We have gone from Galaxy to Polaris. When we first automated with Galaxy, we were very pleased with the software and decided to continue with Polaris, first we were not hosted then decided to move to the hosted after a hurricane came and caused a brown out in the server and Polaris was quick to get us back up and running.

Sally Gilmore , Line Staff-IT, www.concordialibrary.org

Sierra Customer Statistic

Three-quarters of Academic Libraries Value Their Relationship with Innovative

76% of surveyed organizations chose an Innovative product for the continued long-term relationship.

Sierra Customer Statistic

Majority of Academic Institutions View Sierra as a Leading Platform

63% of surveyed organizations agree with the statement: “Sierra is a leading Library Services Platform.”

Sierra Customer Statistic

Majority of Sierra Libraries Say Sierra Improves Discoverability

54% of surveyed organizations improved the discoverability of their collection with Sierra.

Innovative Interfaces Customer Testimonial

Polaris has most features that are needed in a public library and we are a consortium so love how easy it is to set parameters based on location not system.

Diane Perry, Business Systems Department Specialist, Tampa Hillsborough County Library System

Innovative Interfaces Customer Testimonial

As a consortium, we came from many ILS systems, it was a complete 100% improvement for most.

Joe Fee, Department Manager-IT, Westmoreland County Federated Library Systems

Polaris Customer Statistic

Why Libraries Love Leap:
Community Connection

53% of surveyed customers love Leap because it helps them better connect with their community.

Polaris Customer Statistic

Why Libraries Love Leap: Flexiblity

53% of surveyed customers love Leap for flexible mobile access to better connect with their community.

Polaris Customer Statistic

Why Libraries Love Leap: Mobility

77% of surveyed customers love Leap for the web-based mobility used by public services and reference staff.

Innovative Interfaces Customer Statistic

Training & Best Practices

90% of surveyed customers want Innovative to provide free software training.

90%

Sierra Customer Statistic

Innovative Offers Better Pricing than the competition

65% of customers rated Innovative’s price as better than the competition.

Polaris Customer Satisfaction

78% of surveyed customers said they were likely to recommend Polaris.

Polaris Customer Statistic

51% of surveyed customers rated Polaris’s web-based mobility for staff as better than the competition.

51%

Polaris Customer Statistic

54% of surveyed customers rated Polaris’s overall functionality as better than the competition.

54%

Polaris Customer Statistic

61% of surveyed Polaris customers are likely to purchase Innovative products again.

61%

Polaris Customer Satisfaction Rating

A Director at a state & local government would be likely to recommend Polaris for this reason:

Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.

Polaris Customer Satisfaction Rating

A Director at a cultural institution would be likely to recommend Polaris for this reason:

We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.




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