TechValidate Research on Innovative Interfaces

89 TechFacts – Page 3 of 3


Sierra Customer Review

5/5 Stars

How our organization uses Sierra:

As our ILS in a shared consortial environment.

Please describe your experience with Innovative products and services.

I have been an Innovative customer for 20 years. I believe they are the benchmark in integrated library systems.

Sierra Customer Satisfaction Rating

Richard Bazile, an Associate Director at Cuyahoga Community College, would be very likely to recommend Sierra for this reason:

The system can be a powerful tool in the hands of students. So far it’s been great for them.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Sierra manages our library’s physical and electronic collections, ensuring library resources are found and used. We also use financial recording against budget, along with using ERM to manage licenses and data for electronic resources.

Please describe your experience with Innovative products and services.

Very positive experience with Sierra. Functionality is straightforward and efficient.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Our library uses Sierra for circulation and OhioLINK functions, cataloging, managing digital resources, searching, and data collection.

Please describe your experience with Innovative products and services.

Our library has been an Innovative user since 1996, pre-dating our joining OhioLINK. It was then and remains a leader in its field, and remains a wise choice for libraries choosing an ILS.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra for all essential library services (catalog, circulation, and acquisitions).

Please describe your experience with Innovative products and services.

Our experience has been mostly excellent, and when there are issues, the Innovative team is willing to help troubleshoot.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.

Please describe your experience with Innovative products and services.

It really is an “Innovative” company.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra as our catalog, our circulation product, and our statistical report generator.

Please describe your experience with Innovative products and services.

Innovative products are, as a rule, excellent.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra in all phases of our operation: web catalog, cataloging, serials management, acquisitions, circulation, proxy server, and interlibrary loan.

Please describe your experience with Innovative products and services.

Over the years, we have been satisfied with the reliability of Innovative products.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.

Please describe your experience with Innovative products and services.

We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

It’s a very good system with a good online public access catalog and cataloging system. It also works well with a consortium, which is a nice bonus.

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

Since we’ve moved to Sierra Hosted, it has been very stable. There’s no downtime and we’ve had a pretty good response from support for any reported issues.

Sierra Customer Satisfaction Rating

An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:

Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.

Sierra Customer Satisfaction Rating

Jeanna Purses, a Director at Lincoln Library at Lake Erie College, would be very likely to recommend Sierra for this reason:

I’ve felt that the staff at Innovative responds well and supports all through most things. I have appreciated their kindness and professionalism and the help they have offered.

Sierra Customer Statistic

70% of surveyed customers rate Innovative’s ongoing services & training as better than the competition.

70%

Sierra Customer Statistic

66% of surveyed customers rate Innovative’s technical support as better than the competition.

66%

Sierra Customer Statistic

64% of surveyed customers rate Innovative’s customer support as better than the competition.

64%

Sierra Customer Statistic

84% of surveyed customers rate Innovative’s implementation as better than the competition.

84%

Sierra Customer Statistic

60% of surveyed customers agree that Innovative is a trusted leader in Library Services.

60%

Sierra Customer Statistic

80% of surveyed customers chose an Innovative product so they can continue a long-term relationship with Innovative.

80%

Sierra Customer Review

Please describe your experience with Innovative products and services.

Minuteman has been a customer of Innovative for 15 years starting with the Millennium system. Resource sharing is the most important thing we do and the Sierra system allows the flexibility and customization that our members require.

Sierra Customer Review

“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”

Executive Director of a Pennsylvania Library

Sierra Customer Statistic

Sierra Reporting & Statistics Capabilities Surpass The Competition

75% of surveyed customers rate Sierra’s reporting & statistics as better compared to the competition.

75%

Sierra Customer Statistic

Sierra APIs Rank Better Than Competitors

76% of surveyed customers rate Sierra’s APIs & integrations as better compared to the competition.

76%

Sierra Customer Statistic

Sierra Ranks Better in Performance

86% of surveyed customers rate Sierra’s performance as better compared to the competition.

86%

Sierra Customer Statistic

Sierra’s Overall Functionality Ranks Better

84% of surveyed customers rate Sierra’s overall functionality as better compared to the competition.

84%

Sierra Customer Statistic

80% Would Choose An Innovative Product Again

80% of customers would choose an Innovative product again to continue a long-term relationship with us.

80%

Sierra Customer Statistic

Sierra Value for the Money

84% of surveyed customers report that they received good value for the money spent on Sierra.

Sierra Customer Statistic

Sierra is a Leading Library Services Platform

64% of surveyed customers agree that Sierra is a leading Library Services Platform.

Sierra Customer Statistic

78% of surveyed Sierra customers are likely to purchase Innovative products again.




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