Sierra Customer Statistic
Three-quarters of Academic Libraries Value Their Relationship with Innovative
76% of surveyed organizations chose an Innovative product for the continued long-term relationship.
Innovative Interfaces Customer Testimonial
This installation of Polaris is our first as a consortium of 8 county library systems. In that sense, library service has improved immensely. All collections are shared and treated as one. Customers from each county can request materials from any system. The difference has been amazing.
— Executive Director, Polaris Library
Innovative Interfaces Customer Testimonial
Polaris is a lot better at reporting data than our last vendor (SirsiDynix). It also has a more user-friendly interface, and we get better customer support from Innovative.
— Katherine Manion, Assistant Director, Urbandale Public Library
Innovative Interfaces Customer Testimonial
We have gone from Galaxy to Polaris. When we first automated with Galaxy, we were very pleased with the software and decided to continue with Polaris, first we were not hosted then decided to move to the hosted after a hurricane came and caused a brown out in the server and Polaris was quick to get us back up and running.
— Sally Gilmore , Line Staff-IT, www.concordialibrary.org
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
We like and use LEAP and Simply Reports. I find the system is quite robust. I also appreciate the support service and webinars for staff training.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a cultural institution would be likely to recommend Polaris for this reason:
Polaris is the third ILS I’ve used in my career. It works well for us, especially for the consortial environment that we belong to. The staff can use it well and when any new employee needs to learn, they seem to pick it up quickly.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Based on four years using Polaris, it is easy to use and reliable. Customer support is excellent.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4/5 Stars
We use it for reference, circulation, third-party integration with text notification, SMM, PC reservation, cataloging, serials, and acquisitions.
The implementation was one of the smoothest I’d been involved with. The Polaris staff was really helpful during implementation.
Polaris Customer Satisfaction Rating
Ken Bell, a Director at Haysville Community Library, would be very likely to recommend Polaris for this reason:
Our experience with Polaris has been excellent.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Review
4.5/5 Stars
Our cloud-based system is our sole library information system, upon which we depend for much of our day-to-day operations.
Yes. Particularly important for us is the very close to zero down-time, great responsiveness and efficiency, and consistent performance.
Polaris Customer Review
4/5 Stars
We use Polaris for all of our circulation needs, including partnerships with ebook providers and online payments.
Yes. We like the ease of use, the ability to customize, and being in a hosted environment with tech staff just a phone call away.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
We’re happy with the service and love the hosted environment. We like the continued upgrades to improve the product.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
A Director at a non-profit would be very likely to recommend Polaris for this reason:
It’s an intuitive program that fits our needs and the customer service department provides great support.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”