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TechValidate Research on Innovative Interfaces

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Innovative Interfaces Customer Research

Data from programs and events help libraries show their impact

Does the following data help you demonstrate the impact of the library on your community?

Yes No We don't have this data

Library program & events data
ILS data and reporting
Website & discovery analytics
Marketing channel metrics
Engagement score
Source: TechValidate survey of 125 users of Innovative Interfaces
Validated
  Published: Feb. 9, 2023   TVID: 6CA-6C5-8B1

Innovative Interfaces Customer Research

Social media and email dominate library communications

How often do you use the following communication channels?

Weekly Monthly Quarterly Not yet Not at all

Automated outbound phone calls
SMS notifications
Chatbot
Email (notifications & marketing)
Social media platforms
Source: TechValidate survey of 134 users of Innovative Interfaces
Validated
  Published: Feb. 5, 2023   TVID: A60-247-59E

Innovative Interfaces Customer Research

What do libraries want out of communications?

What are your primary marketing and patron/community engagement objectives?

Increase library visits
87%
Increase program attendance
83%
Increase website visits
46%
Increase use of resources and collections
87%
Improve community awareness of programs and services
98%
Sign up new cardholders
61%
Source: TechValidate survey of 134 users of Innovative Interfaces
Validated
  Published: Feb. 5, 2023   TVID: D9A-604-8D5

Innovative Interfaces Customer Research

How would you rate your effectiveness to meet those objectives?

Extremely effective Mostly effective Effective Not effective

Increase library visits & new cardholders
Increase program attendance
Increase website visits
Increase use of resources and collections
Improve community awareness of programs and services
Source: TechValidate survey of 125 users of Innovative Interfaces
Validated
  Published: Feb. 6, 2023   TVID: B4A-41E-625

Innovative Interfaces Customer Research

Top reasons libraries purchase Sierra

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
68%
Workflow and overall system efficiency
63%
Shared record keeping and collaborative collection management
32%
Source: TechValidate survey of 126 users of Innovative Interfaces
Validated
  Published: Sep. 19, 2022   TVID: D22-C61-782

Innovative Interfaces Customer Research

Which Polaris Leap features have helped improve efficiencies for your staff?

Check out, check in, and renewals
81%
Patron registration and account management
69%
Holds request management
52%
Source: TechValidate survey of 67 users of Innovative Interfaces
Validated
  Published: Feb. 6, 2023   TVID: 658-6EE-CDF

Sierra Customer Research

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
67%
Workflow and overall system efficiency
62%
Shared record keeping and collaborative collection management
35%
Source: TechValidate survey of 84 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 66E-A3B-7E0

Innovative Interfaces Customer Research

Polaris Libraries Appreciate Leap’s Convenience

Which do you consider the top benefits of the Polaris Web Client (Leap)?

It increases convenience for both our patrons and staff
69%
It arms staff with full-service info away from the desk
65%
It gives us more visibility in the community
28%
It improves our relevance by meeting patrons' evolving digital expectations
23%
Source: TechValidate survey of 88 customers of Innovative Interfaces
Validated
  Published: May. 3, 2021   TVID: F43-939-8E1

Sierra Customer Research

86% of Sierra Users Likely to Stay with Innovative

How likely are you to purchase Innovative products again?

Likely or Very Likely: 86%
Unlikely: 15%
Source: TechValidate survey of 85 users of Sierra
Validated
  Published: May. 12, 2021   TVID: DCC-C3C-C59

Sierra Customer Research

Top reasons libraries purchase Sierra

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
64%
Workflow and overall system efficiency
51%
Shared record keeping and collaborative collection management
31%
Source: TechValidate survey of 80 users of Sierra
Validated
  Published: Apr. 19, 2021   TVID: B74-041-F98

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
65%
Great services, training and support
47%
Commitment to supporting current products
35%
Source: TechValidate survey of 17 users of Polaris. Sample comprised of customers who selected BLUEcloud.
Validated
  Published: Mar. 20, 2019   TVID: 4E1-7BF-030

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%
Source: TechValidate survey of 198 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 20, 2019   TVID: 5C1-051-7DC

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%
Source: TechValidate survey of 206 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 20, 2019   TVID: 1EF-55B-2FB

Sierra Customer Research

Libraries Choose Sierra Over Ex Libris Products for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
58%
Breadth and depth of ILS functionality
55%
Source: TechValidate survey of 153 users of Sierra. Sample comprised of customers who selected Alma, Aleph or Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 025-342-5DC

Sierra Customer Research

Libraries Choose Sierra Over Voyager for Efficiency, Collaboration, and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
56%
Breadth and depth of ILS functionality
52%
Shared record keeping and collaborative collection management
39%
Source: TechValidate survey of 71 users of Sierra. Sample comprised of customers who selected Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 853-FCF-39B

Sierra Customer Research

Libraries Choose Sierra Over Aleph for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
67%
Breadth and depth of ILS functionality
50%
Source: TechValidate survey of 30 users of Sierra. Sample comprised of customers who selected Aleph.
Validated
  Published: Mar. 20, 2019   TVID: 7FA-AB7-A18

Sierra Customer Research

Sierra Chosen Over Alma

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 19, 2019   TVID: 2D9-C1E-660

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
89%
Streamlined workflow and overall system efficiency
61%
Simplified reporting and analytics
50%
Source: TechValidate survey of 18 users of Polaris. Sample comprised of customers who selected BLUEcloud.
Validated
  Published: Mar. 19, 2019   TVID: 75B-09A-77C

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%
Source: TechValidate survey of 686 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: F4E-28A-9B2

Sierra Customer Research

80% of Customers Choose to Stay with Innovative

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Source: TechValidate survey of 686 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: 859-CCA-489

Sierra Customer Research

79% of Innovative Customers are LIkely to Purchase Innovative Products Again

How likely are you to purchase Innovative products again?

Extremely likely
9%
Very likely
28%
Likely
42%
Source: TechValidate survey of 705 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: 2A5-ADA-28A

Polaris Customer Research

Top 3 Reason Polaris Chosen over Horizon and Symphony

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%
Source: TechValidate survey of 198 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 14, 2019   TVID: 9C4-E23-4E6

Polaris Customer Research

Polaris Chosen Over Horizon and Symphony

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%
Source: TechValidate survey of 206 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 14, 2019   TVID: 903-98E-D20

Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 12, 2019   TVID: 4E8-840-A46

Polaris Customer Research

Top reasons why libraries chose the Polaris Web Application (LEAP)

What were the top reasons you chose the Polaris Web Application (LEAP) product?

Web-based mobility for public services and reference staff
77%
Flexible mobile access to better connect with our community
53%
An intuitive interface with flexible workflows
36%
Source: TechValidate survey of 304 users of Polaris
Validated
  Published: Feb. 26, 2019   TVID: D61-990-FA8

Polaris Customer Research

How Polaris users improve the library experience

What are some of the real-world challenges that Polaris helps address?

Improve the patron experience
60%
Reduce time spent supporting discovery and circulation
46%
Reduce time spent on reporting and analysis
42%
Source: TechValidate survey of 466 users of Polaris
Validated
  Published: Feb. 26, 2019   TVID: D79-9C0-783

Innovative Customer Research

What were the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
55%
Technical quality of current products
34%
Commitment to supporting current products
24%
Great services, training and support
19%
Active investment in developing new products
11%
Breadth of partnerships with publishers and content providers
9%
Source: TechValidate survey of 1113 users of Innovative
Validated
  Published: Feb. 11, 2019   TVID: BDA-4FC-44A

Polaris Customer Research

Top reasons libraries purchase Polaris

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
74%
Streamlined workflow and overall system efficiency
55%
Simplified reporting and analytics
33%
Price
33%
Source: TechValidate survey of 443 users of Polaris
Validated
  Published: Feb. 11, 2019   TVID: 495-823-F78

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%
Source: TechValidate survey of 601 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: A20-949-1C1

Sierra Customer Research

Universities Choose Sierra for Efficiency and Breadth

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
55%
Breadth and depth of ILS functionality
49%
Shared record keeping and collaborative collection management
31%
Source: TechValidate survey of 363 users of Sierra. Sample comprised of Educational Institution customers.
Validated
  Published: Dec. 27, 2018   TVID: 3CF-C03-EB8



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