Sierra Customer Research
What are the top reasons you purchased Sierra?
Breadth and depth of ILS functionality |
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Workflow and overall system efficiency |
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Shared record keeping and collaborative collection management |
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Innovative Interfaces Customer Research
Which do you consider the top benefits of the Polaris Web Client (Leap)?
It increases convenience for both our patrons and staff |
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It arms staff with full-service info away from the desk |
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It gives us more visibility in the community |
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It improves our relevance by meeting patrons' evolving digital expectations |
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Sierra Customer Research
What are the top reasons you chose an Innovative product?
Continue long-term relationship with Innovative |
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Technical quality of current products |
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Commitment to supporting current products |
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Great services, training, and support |
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Active investment in developing new products |
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Breadth of partnerships with publishers and content providers |
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Polaris Customer Research
What were the top reasons you chose the Polaris Web Application (LEAP) product?
Web-based mobility for public services and reference staff |
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Flexible mobile access to better connect with our community |
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An intuitive interface with flexible workflows |
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Innovative Customer Research
What were the top reasons you chose an Innovative product?
Continue long-term relationship with Innovative |
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Technical quality of current products |
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Commitment to supporting current products |
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Great services, training and support |
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Active investment in developing new products |
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Breadth of partnerships with publishers and content providers |
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