TechValidate Customer Research Library /

TechValidate Research on Innovative Interfaces

22 Charts


Polaris Customer Research

Polaris Chosen Over BlueCloud LSP for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
65%
Great services, training and support
47%
Commitment to supporting current products
35%
Source: TechValidate survey of 17 users of Polaris. Sample comprised of customers who selected BLUEcloud.
Validated
  Published: Mar. 20, 2019   TVID: 4E1-7BF-030

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products for Quality and Support

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%
Source: TechValidate survey of 198 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 20, 2019   TVID: 5C1-051-7DC

Polaris Customer Research

Polaris Chosen Over SirsiDynix Products

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%
Source: TechValidate survey of 206 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 20, 2019   TVID: 1EF-55B-2FB

Sierra Customer Research

Libraries Choose Sierra Over Ex Libris Products for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
58%
Breadth and depth of ILS functionality
55%
Source: TechValidate survey of 153 users of Sierra. Sample comprised of customers who selected Alma, Aleph or Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 025-342-5DC

Sierra Customer Research

Libraries Choose Sierra Over Voyager for Efficiency, Collaboration, and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
56%
Breadth and depth of ILS functionality
52%
Shared record keeping and collaborative collection management
39%
Source: TechValidate survey of 71 users of Sierra. Sample comprised of customers who selected Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 853-FCF-39B

Sierra Customer Research

Libraries Choose Sierra Over Aleph for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
67%
Breadth and depth of ILS functionality
50%
Source: TechValidate survey of 30 users of Sierra. Sample comprised of customers who selected Aleph.
Validated
  Published: Mar. 20, 2019   TVID: 7FA-AB7-A18

Sierra Customer Research

Sierra Chosen Over Alma

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 19, 2019   TVID: 2D9-C1E-660

Polaris Customer Research

Polaris Chosen Over BlueCloud LSP

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
89%
Streamlined workflow and overall system efficiency
61%
Simplified reporting and analytics
50%
Source: TechValidate survey of 18 users of Polaris. Sample comprised of customers who selected BLUEcloud.
Validated
  Published: Mar. 19, 2019   TVID: 75B-09A-77C

Sierra Customer Research

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Technical quality of current products
32%
Commitment to supporting current products
24%
Great services, training, and support
15%
Active investment in developing new products
12%
Breadth of partnerships with publishers and content providers
11%
Source: TechValidate survey of 686 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: F4E-28A-9B2

Sierra Customer Research

80% of Customers Choose to Stay with Innovative

What are the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
80%
Source: TechValidate survey of 686 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: 859-CCA-489

Sierra Customer Research

79% of Innovative Customers are LIkely to Purchase Innovative Products Again

How likely are you to purchase Innovative products again?

Extremely likely
9%
Very likely
28%
Likely
42%
Source: TechValidate survey of 705 users of Sierra
Validated
  Published: Mar. 18, 2019   TVID: 2A5-ADA-28A

Polaris Customer Research

Top 3 Reason Polaris Chosen over Horizon and Symphony

What were the top reasons you chose an Innovative product?

Technical quality of current products
43%
Commitment to supporting current products
26%
Great services, training and support
24%
Source: TechValidate survey of 198 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 14, 2019   TVID: 9C4-E23-4E6

Polaris Customer Research

Polaris Chosen Over Horizon and Symphony

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
77%
Streamlined workflow and overall system efficiency
60%
Source: TechValidate survey of 206 users of Polaris. Sample comprised of customers who selected Horizon or Symphony.
Validated
  Published: Mar. 14, 2019   TVID: 903-98E-D20

Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 12, 2019   TVID: 4E8-840-A46

Polaris Customer Research

Top reasons why libraries chose the Polaris Web Application (LEAP)

What were the top reasons you chose the Polaris Web Application (LEAP) product?

Web-based mobility for public services and reference staff
77%
Flexible mobile access to better connect with our community
53%
An intuitive interface with flexible workflows
36%
Source: TechValidate survey of 304 users of Polaris
Validated
  Published: Feb. 26, 2019   TVID: D61-990-FA8

Polaris Customer Research

How Polaris users improve the library experience

What are some of the real-world challenges that Polaris helps address?

Improve the patron experience
60%
Reduce time spent supporting discovery and circulation
46%
Reduce time spent on reporting and analysis
42%
Source: TechValidate survey of 466 users of Polaris
Validated
  Published: Feb. 26, 2019   TVID: D79-9C0-783

Innovative Customer Research

What were the top reasons you chose an Innovative product?

Continue long-term relationship with Innovative
55%
Technical quality of current products
34%
Commitment to supporting current products
24%
Great services, training and support
19%
Active investment in developing new products
11%
Breadth of partnerships with publishers and content providers
9%
Source: TechValidate survey of 1113 users of Innovative
Validated
  Published: Feb. 11, 2019   TVID: BDA-4FC-44A

Polaris Customer Research

Top reasons libraries purchase Polaris

What were the top reasons you purchased Polaris?

Breadth and depth of ILS functionality
74%
Streamlined workflow and overall system efficiency
55%
Simplified reporting and analytics
33%
Price
33%
Source: TechValidate survey of 443 users of Polaris
Validated
  Published: Feb. 11, 2019   TVID: 495-823-F78

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%
Source: TechValidate survey of 601 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: A20-949-1C1

Sierra Customer Research

Universities Choose Sierra for Efficiency and Breadth

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
55%
Breadth and depth of ILS functionality
49%
Shared record keeping and collaborative collection management
31%
Source: TechValidate survey of 363 users of Sierra. Sample comprised of Educational Institution customers.
Validated
  Published: Dec. 27, 2018   TVID: 3CF-C03-EB8

Sierra Customer Research

Libraries Choose Sierra over Aleph, Alma, and Voyager

When you chose Sierra, what other products did you replace and/or consider?

Alma
18%
Voyager
13%
Aleph
5%
Source: TechValidate survey of 561 users of Sierra
Validated
  Published: Dec. 20, 2018   TVID: F81-492-A86

Sierra Customer Research

Top Reasons Libraries Purchase Sierra: Breadth and Efficiency

What are the top reasons you purchased Sierra?

Breadth and depth of functionality
55%
Workflow and overall system efficiency
55%
Source: TechValidate survey of 684 users of Sierra
Validated
  Published: Dec. 18, 2018   TVID: 95E-63C-888



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