Polaris Customer Satisfaction Rating
A Director at a state & local government would be very likely to recommend Polaris for this reason:
It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Customer Satisfaction Rating
Heather Bonney, a Library Director at Sampson-Clinton Public Library, would be very likely to recommend Polaris for this reason:
The Polaris team has always gone above and beyond to make sure that if we have a problem they are there to resolve it or help us through it, no matter what. They are loyal to us, and we are loyal to them.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Sierra Customer Review
4.5/5 Stars
We’re a small academic law library and we use the basic library modules: OPAC, serials, cataloging, acquisitions, and circulation. We also keep our library homepage within the III service.
Innovative products are always outstanding and outperform all competitors products. I’ve been working in libraries for over 30 years with only Innovative products.
Sierra Customer Satisfaction Rating
Richard Bazile, an Associate Director at Cuyahoga Community College, would be very likely to recommend Sierra for this reason:
The system can be a powerful tool in the hands of students. So far it’s been great for them.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Review
4/5 Stars
Sierra manages our library’s physical and electronic collections, ensuring library resources are found and used. We also use financial recording against budget, along with using ERM to manage licenses and data for electronic resources.
Very positive experience with Sierra. Functionality is straightforward and efficient.
Sierra Customer Review
4/5 Stars
Our library uses Sierra for circulation and OhioLINK functions, cataloging, managing digital resources, searching, and data collection.
Our library has been an Innovative user since 1996, pre-dating our joining OhioLINK. It was then and remains a leader in its field, and remains a wise choice for libraries choosing an ILS.
Sierra Customer Review
4/5 Stars
We use Sierra for all essential library services (catalog, circulation, and acquisitions).
Our experience has been mostly excellent, and when there are issues, the Innovative team is willing to help troubleshoot.
Sierra Customer Review
4/5 Stars
We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.
It really is an “Innovative” company.
Sierra Customer Review
4/5 Stars
We use Sierra in all phases of our operation: web catalog, cataloging, serials management, acquisitions, circulation, proxy server, and interlibrary loan.
Over the years, we have been satisfied with the reliability of Innovative products.
Sierra Customer Review
4/5 Stars
We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.
We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.
Sierra Customer Satisfaction Rating
An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:
It’s a very good system with a good online public access catalog and cataloging system. It also works well with a consortium, which is a nice bonus.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Satisfaction Rating
An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:
Since we’ve moved to Sierra Hosted, it has been very stable. There’s no downtime and we’ve had a pretty good response from support for any reported issues.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Satisfaction Rating
An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:
Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Satisfaction Rating
Jeanna Purses, a Director at Lincoln Library at Lake Erie College, would be very likely to recommend Sierra for this reason:
I’ve felt that the staff at Innovative responds well and supports all through most things. I have appreciated their kindness and professionalism and the help they have offered.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Review
Minuteman has been a customer of Innovative for 15 years starting with the Millennium system. Resource sharing is the most important thing we do and the Sierra system allows the flexibility and customization that our members require.
Sierra Customer Review
“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”
— Executive Director of a Pennsylvania Library
