Innovative Interfaces Customer Statistic
How Polaris Leap Improves Staff Efficiency
81% of surveyed customers said using Polaris Leap for check out, check in, and renewals helped improve efficiency for their staff.
Innovative Interfaces Customer Testimonial
Polaris is like the Apple of the ILS world. It’s well designed, easier to manage, training others is easier, patrons quickly understand the PowerPAC, and staff can quickly pick up Leap. It’s powerful on the back end while remaining easy on the front side.
— Department Manager-IT, Medium Enterprise Government Company
Innovative Interfaces Customer Testimonial
Much easier to do reporting against Polaris. Working in a hybrid personal/corporate library, we need lots of custom reporting to answer questions from both the family about the status of collections and the larger corporation about valuations of those collections. These tasks were almost impossible in Horizon.
— Line Staff-IT, Medium Enterprise Financial Services Company
Innovative Interfaces Customer Testimonial
With Polaris we are empowered to customize and control more of the look and feel with the online catalog. With Polaris SQL access, our reporting team can create custom reports that can be accessed via a web interface, or automatically emailed on a regular schedule.
— Executive Director, Cultural Institution
Sierra Customer Satisfaction Rating
A Line Staff-Technical Services at a state & local government would be very likely to recommend Sierra for this reason:
Good package of well-integrated services and features; responsive and reasonable technical support; flexibility of the platform in the face of the changing public library landscape.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Innovative Interfaces Customer Testimonial
This installation of Polaris is our first as a consortium of 8 county library systems. In that sense, library service has improved immensely. All collections are shared and treated as one. Customers from each county can request materials from any system. The difference has been amazing.
— Executive Director, Polaris Library
Innovative Interfaces Customer Testimonial
Polaris is a lot better at reporting data than our last vendor (SirsiDynix). It also has a more user-friendly interface, and we get better customer support from Innovative.
— Katherine Manion, Assistant Director, Urbandale Public Library
Innovative Interfaces Customer Testimonial
We have gone from Galaxy to Polaris. When we first automated with Galaxy, we were very pleased with the software and decided to continue with Polaris, first we were not hosted then decided to move to the hosted after a hurricane came and caused a brown out in the server and Polaris was quick to get us back up and running.
— Sally Gilmore , Line Staff-IT, www.concordialibrary.org
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”