TechValidate Research on Innovative Interfaces

70 TechFacts – Page 2 of 3


Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

We use it for our Public Library System.

Would you recommend Innovative Interfaces?

Yes, it’s been a great product that functions as it should with almost no downtime since we first implemented it in 2011.

Polaris Customer Satisfaction Rating

Heather Rainier, a Director at Hooksett Public Library, GMILCS, Inc., would be very likely to recommend Polaris for this reason:

The Polaris product is exceptional, from the acquisitions module to the circulation module, which allows for multiple windows and access. We’ve been very happy with the Polaris product.

Polaris Customer Satisfaction Rating

Peggy Walls, a Director at the State Library of Louisiana, would be very likely to recommend Polaris for this reason:

Excellent product. Best customer service available.

Polaris Customer Review

5/5 Stars

How our organization uses Innovative Interfaces:

We use it for everything except managing actual funds. We use our accounting system for that. We are a single location utilizing circulation, acquisitions, cataloging, and serials. Patrons love the Power PAC.

Would you recommend Innovative Interfaces?

We’ve always had good experiences with Polaris. It’s a very robust product and offers many options for customizing, so it works with your workflow, rather than having your workflow dictated by your ILS.

Polaris Customer Satisfaction Rating

A Director at a state & local government would be very likely to recommend Polaris for this reason:

It’s a beautiful product. It works well, has tons of options for customizing, and the customer service is second to none.

Polaris Customer Review

4/5 Stars

How our organization uses Innovative Interfaces:

Cataloging, circulation, acquisitions, patron services.

Would you recommend Innovative Interfaces?

Yes. I’ve been pleased with the product and the customer service.

Polaris Customer Review

4.5/5 Stars

How our organization uses Innovative Interfaces:

It is our ILS for library services.

Would you recommend Innovative Interfaces?

Yes, it has many functions and is easy to use, easy to integrate third-party applications and it has good customer support.

Polaris Customer Satisfaction Rating

Heather Bonney, a Library Director at Sampson-Clinton Public Library, would be very likely to recommend Polaris for this reason:

The Polaris team has always gone above and beyond to make sure that if we have a problem they are there to resolve it or help us through it, no matter what. They are loyal to us, and we are loyal to them.

Polaris Customer Satisfaction Rating

David Costa, a Director at Sparta Public Library, would be very likely to recommend Polaris for this reason:

I think it’s the best ILS on the market.

Sierra Customer Satisfaction Rating

An Associate Director at an educational institution would be likely to recommend Sierra for this reason:

Sierra is intuitive and finds materials easily.

Sierra Customer Review

4.5/5 Stars

How our organization uses Sierra:

We’re a small academic law library and we use the basic library modules: OPAC, serials, cataloging, acquisitions, and circulation. We also keep our library homepage within the III service.

Please describe your experience with Innovative products and services.

Innovative products are always outstanding and outperform all competitors products. I’ve been working in libraries for over 30 years with only Innovative products.

Sierra Customer Review

5/5 Stars

How our organization uses Sierra:

As our ILS in a shared consortial environment.

Please describe your experience with Innovative products and services.

I have been an Innovative customer for 20 years. I believe they are the benchmark in integrated library systems.

Sierra Customer Satisfaction Rating

Richard Bazile, an Associate Director at Cuyahoga Community College, would be very likely to recommend Sierra for this reason:

The system can be a powerful tool in the hands of students. So far it’s been great for them.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Sierra manages our library’s physical and electronic collections, ensuring library resources are found and used. We also use financial recording against budget, along with using ERM to manage licenses and data for electronic resources.

Please describe your experience with Innovative products and services.

Very positive experience with Sierra. Functionality is straightforward and efficient.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Our library uses Sierra for circulation and OhioLINK functions, cataloging, managing digital resources, searching, and data collection.

Please describe your experience with Innovative products and services.

Our library has been an Innovative user since 1996, pre-dating our joining OhioLINK. It was then and remains a leader in its field, and remains a wise choice for libraries choosing an ILS.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra for all essential library services (catalog, circulation, and acquisitions).

Please describe your experience with Innovative products and services.

Our experience has been mostly excellent, and when there are issues, the Innovative team is willing to help troubleshoot.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.

Please describe your experience with Innovative products and services.

It really is an “Innovative” company.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra as our catalog, our circulation product, and our statistical report generator.

Please describe your experience with Innovative products and services.

Innovative products are, as a rule, excellent.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra in all phases of our operation: web catalog, cataloging, serials management, acquisitions, circulation, proxy server, and interlibrary loan.

Please describe your experience with Innovative products and services.

Over the years, we have been satisfied with the reliability of Innovative products.

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.

Please describe your experience with Innovative products and services.

We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

It’s a very good system with a good online public access catalog and cataloging system. It also works well with a consortium, which is a nice bonus.

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

Since we’ve moved to Sierra Hosted, it has been very stable. There’s no downtime and we’ve had a pretty good response from support for any reported issues.

Sierra Customer Satisfaction Rating

An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:

Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.

Sierra Customer Satisfaction Rating

Jeanna Purses, a Director at Lincoln Library at Lake Erie College, would be very likely to recommend Sierra for this reason:

I’ve felt that the staff at Innovative responds well and supports all through most things. I have appreciated their kindness and professionalism and the help they have offered.

Sierra Customer Statistic

70% of surveyed customers rate Innovative’s ongoing services & training as better than the competition.

70%

Sierra Customer Statistic

66% of surveyed customers rate Innovative’s technical support as better than the competition.

66%

Sierra Customer Statistic

64% of surveyed customers rate Innovative’s customer support as better than the competition.

64%

Sierra Customer Statistic

84% of surveyed customers rate Innovative’s implementation as better than the competition.

84%

Sierra Customer Statistic

60% of surveyed customers agree that Innovative is a trusted leader in Library Services.

60%

Sierra Customer Statistic

80% of surveyed customers chose an Innovative product so they can continue a long-term relationship with Innovative.

80%



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