TechValidate Research on Innovative Interfaces

136 TechFacts – Page 2 of 5


Innovative Interfaces Customer Statistic

Why Libraries Love Leap:
Patron Registration & Account Mgmt

69% of surveyed customers said patron registration and account management helped improve efficiency for their staff.

Innovative Interfaces Customer Testimonial

How does Polaris Support compare?

… by comparing use of other ILSs at other libraries, I can say that Polaris support is excellent and responsive.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris support is outstanding. The Helpdesk Engineers are usually able to resolve my tickets within 48 hours.

Department Manager-Technical Services, Educational Institution

Innovative Interfaces Customer Statistic

Polaris Leap is Easy to Use

Over half of surveyed IT organizations said they spend less time on training because Polaris Leap is intuitive and easy to use.

Innovative Interfaces Customer Testimonial

Horizon was difficult to use and learn. Polaris has been easier to train and that helps us provide better customer service. Leap solved many problems for us over the past few years (network/internet connectivity, limited space) — and we really like the web-based format.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris is significantly more intuitive than other systems I have used. It is well connected between sections of the product.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

We needed something that would integrate with other library software products. Polaris has done that very well.

Karen Knox, Director of Technology Services, St Charles City County Library District (inc)

Innovative Interfaces Customer Testimonial

Self service features have helped greatly, especially during Covid.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

We have been on Polaris for 20 years… Great customer service and engagement between vendors and library as a partnership.

Larry Neal, Library Director, Clinton Macomb Public Library

Innovative Interfaces Customer Testimonial

Polaris is easy for patrons to use and requires minimal training for staff. We especially like the reports functions. We are able to answer questions for the library board by running specific reports.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

The Polaris client has made tech services more intuitive and efficient. Record sets are a wonderful for system maintenance and clean-up. Shelf Location is a great new place to communicate info with patrons about collection information. Not always a particular location, but a great way to talk about special collections.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

There were a lot more features on the Patron-side with Polaris. This, in combination with a lower cost, was the key reason it was decided to go with Polaris.

Executive Director, Medium Enterprise Non Profit Company

Innovative Interfaces Customer Testimonial

We’ve been with Polaris for more than 10 years and the ILS we used before was already a technology dinosaur at that time. Polaris improved almost every aspect of our library service and allowed the system to start things like floating collections that have significantly increased our cost-effectiveness and efficiency.

Lisa Loranc, Executive Director, Brazoria County Library System

Innovative Interfaces Customer Testimonial

We will be taking Leap to our city’s day of fun (Palooza) held in the middle of a park. We’ll be doing raffles, adding new patrons, updating patron information and helping patrons get access to online content.

Associate Director, State & Local Government

Innovative Interfaces Customer Testimonial

Where do you use Polaris Leap in your community?

We use Leap at our schools during Kindergarten roundup, during pop-up events at our local food pantry, senior living centers, other school events, and summer reading program kickoff. We also use it in the library for work at our mobile desks on the library floor.

Jennie Garner, Library Director, North Liberty Library

Innovative Interfaces Customer Testimonial

We have a book bike that travels through our community during local events providing library card sign up and check outs. We also own two community bookmobiles that travel our service area with LEAP integration. During the initial Pokemon Go frenzy we used external LEAP access for new library card users during our weekly events.

Derek Brown, Director of Information Technology, ROCHESTER HILLS PUBLIC LIBRARY

Innovative Interfaces Customer Statistic

How Polaris Leap Improves Staff Efficiency

81% of surveyed customers said using Polaris Leap for check out, check in, and renewals helped improve efficiency for their staff.

81%

Innovative Interfaces Customer Testimonial

Polaris Offers a Premium Experience

Polaris is like the Apple of the ILS world. It’s well designed, easier to manage, training others is easier, patrons quickly understand the PowerPAC, and staff can quickly pick up Leap. It’s powerful on the back end while remaining easy on the front side.

Department Manager-IT, Medium Enterprise Government Company

Innovative Interfaces Customer Testimonial

Polaris has allowed our staff to be more flexible on public desks and more productive behind the scenes. The functionality and speed of the ILS seem to outperform all of the current competitors.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

Powerful Reporting with Polaris

Much easier to do reporting against Polaris. Working in a hybrid personal/corporate library, we need lots of custom reporting to answer questions from both the family about the status of collections and the larger corporation about valuations of those collections. These tasks were almost impossible in Horizon.

Line Staff-IT, Medium Enterprise Financial Services Company

Innovative Interfaces Customer Testimonial

Polaris is far more reliable that our previous ILS: Horizon

Staff find it much easier to use, LEAP is awesome, and Polaris support is #1

John Dorsey, Application Manager, City of Boston

Innovative Interfaces Customer Testimonial

Polaris Offers Flexible Customization

With Polaris we are empowered to customize and control more of the look and feel with the online catalog. With Polaris SQL access, our reporting team can create custom reports that can be accessed via a web interface, or automatically emailed on a regular schedule.

Executive Director, Cultural Institution

Innovative Interfaces Customer Testimonial

Leap is a Game-Changer

I don’t think I can express exactly how much of a game changer Leap was. I think where we were pre-Leap vs. post-Leap, and it’s not even comparing apples to apples.

Executive Director, Non Profit

Innovative Interfaces Customer Testimonial

Particularly with regards to LEAP, we’ve been able to utilize an intuitive tool that has kept pace with current technological changes.

Robert Fiedler, Associate Director, Musser Public Library

Sierra Customer Satisfaction Rating

Sierra Checks All the Boxes

A Line Staff-Technical Services at a state & local government would be very likely to recommend Sierra for this reason:

Good package of well-integrated services and features; responsive and reasonable technical support; flexibility of the platform in the face of the changing public library landscape.

Sierra Customer Satisfaction Rating

An Associate Director at a cultural institution would be very likely to recommend Sierra for this reason:

Better than any other ILS I have used.

Sierra Customer Statistic

Innovative is a Leader

64% of surveyed organizations agree with the following statement: “Innovative is a trusted leader in Library Services.”

Innovative Interfaces Customer Testimonial

Polaris Serves Up a Quality Patron Experience

I like the ability to customize and make online “shopping” easier for customers.

Executive Director, State & Local Government

Innovative Interfaces Customer Testimonial

Polaris Consortium Provides Premium Service

This installation of Polaris is our first as a consortium of 8 county library systems. In that sense, library service has improved immensely. All collections are shared and treated as one. Customers from each county can request materials from any system. The difference has been amazing.

Executive Director, Polaris Library

Innovative Interfaces Customer Testimonial

Polaris Provides Quality Reporting, Friendly Interface, Superior Support

Polaris is a lot better at reporting data than our last vendor (SirsiDynix). It also has a more user-friendly interface, and we get better customer support from Innovative.

Katherine Manion, Assistant Director, Urbandale Public Library




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