Sierra Customer Satisfaction Rating
An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:
Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Satisfaction Rating
Jeanna Purses, a Director at Lincoln Library at Lake Erie College, would be very likely to recommend Sierra for this reason:
I’ve felt that the staff at Innovative responds well and supports all through most things. I have appreciated their kindness and professionalism and the help they have offered.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”
Sierra Customer Review
Minuteman has been a customer of Innovative for 15 years starting with the Millennium system. Resource sharing is the most important thing we do and the Sierra system allows the flexibility and customization that our members require.
Sierra Customer Review
“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”
— Executive Director of a Pennsylvania Library
