Crisis Prevention Institute TechFacts : Page 17

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Being able to take these skills back to our facility and train our staff to help reduce conflicts.

— Pamela King, Social Services Director , Holly Nursing Care Center

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Staff is more confident and able to de-escalate crises. Staff is utilizing restraints as a last resort.

— Elizabeth Wimer, Nurse, University of Colorado Hospital Authority

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

De-escalation techniques that actually work!!!

— Casey Alexandre, Nurse, Cambridge Public Health Commission

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The culture of safety and engagement during training

— Maria Ailleen Gozun, Supervisor, Palomar Pomerado Health Sys

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Seeing employees engaged as they take in this training and then learning how they implement what they’ve learned while they are working with our clients.

— Kim Forbes, Manager, Minnesota Teen Challenge, Inc.

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

It makes the staff feel safe and more in control of certain situations

— Lontreal Matthews, Coordinator/Specialist, University of Mississippi Medical Center

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

I appreciate the principle approach rather then the copy me exactly approach. The people I work with could retain things much easier with this approach.

— Andrew RN, Critical Care, Bon Secours Health System

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The 3 levels of standing and sitting holds. All the CPI models help greatly with communication and increasing safety. Excellent workbook for a teaching tool.

— Steven Murphy, Milieu Counselor, Boston Children's Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Emphasis being placed on verbal intervention

— T. Marie Whitaker, Nurse, Texas Health Resources Inc.

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Provides awareness and tools that can actually be applied to various situations.

— Elizabeth Guyette, Coordinator/Specialist, Baystate Health

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The connection from the verbal de-escalation techniques to actual patients. I am now seeing staff talk about this in shift report. Yay!

— Lynne Greenway, BSN, RN, MA, Allegheny Health Network

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

When organized modules that flow well and get deep into the tactics of verbal intervention and limit setting.

— Brendan Riley, Director, Lahey Clinic, Inc.

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

De-escalation and skills need to recognize the patient is escalating prior to a crisis

— Bethany Gingerella, Manager, Westerly Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Increased awareness of staff to potential MH crisis, lessened general fear of this population.

— Wendy Barbaris, Nurse, CHC of Southeast Iowa

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The thoughtfulness of giving options and choices instead of being hands on first option with dealing with a crisis.

— Tommy Mansell, Coordinator/Specialist, Nevada City Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Understanding that behavior is a form of communication and that our approach to that behavior has a lot to do with the outcome.

— Hector Melendez, Training Specialist, lcdfnm.org

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Verbal intervention strategies and even teaching staff how to recognize a patient in distress and to INTERVENE EARLY and not just ignore it and hope it will go away. Generally it would escalate if ignored.

— Kalyn Johnson, Nurse, Loring Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

I enjoy having multiple tools to be able to teach staff so they can find what works best for them. I primarily enjoy seeing the low, medium and high risk maneuvers that you can do.

— Robert Partin, Supervisor, Bartlett Regional Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The focus on de-escalation verbally rather than physical intervention, and how CPI lays a foundation for the hands-off intervention.

— Alicia O'Malley, Day Support Coordinator, Options Inc

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Early recognition of the individual in crisis, and rapid de-escalation.

— Dwayne Friday, Nurse, Baptist Health

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

Helping employees to understand each other and our customers. To know the signs of anxiety and stress and how to de escalate and escalate a situation.

— Sandra-Lynn Nunnally, Manager of Lincoln County EMS, Presbyterian Healthcare Services

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The biggest benefit is training to be proactive and talk to the clients when you see something. Becoming familiar with our clients to the point where we will notice a change in their behavior and support them is the best concept to teach across the board.

— Octavio Arceo, Supervisor, 909.593.2585x310

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

More confidence in staff in communicating to the clients.

— Brenda Maks, Director, 586.217.5899

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The most beneficial aspect of CPI Training is understanding behavior influences behavior and recognizing escalating behaviors early to avoid a crisis.

— Roy Green, Coordinator/Specialist, The University of North Carolina at Chapel Hill

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The consistency of the Crisis development model and interventions.

Very easy for application of. It is explained in simplicity for all education levels to understand.

— Christine Berg, Nurse, Training and Education Fund

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

As an instructor, seeing staff who have had no training in non-violent crisis intervention leave the classroom and use these newly acquired skills and see their success in diffusing what could have been a physically violent crisis had the situation been mishandled.

— Kenneth LaFountaine, Coordinator/Specialist, Baystate Health

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

It’s ability to evolve with the times.

— Marcel DaSilva, Certified Therapeutic Rec. Specialist , Mountain View Hospital

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The instructors who train the trainers are the best, super knowledgeable. I love the materials and resources available to instructors, the guidance in the books yet the flexibility for an instructor to use their own examples and really make the training relevant to their organization.

— Cheri Worcester, Director, Maxim Healthcare Services, Inc.

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

The verbal de-escalation techniques and increasing staff awareness of personal actions and behaviors

— Chandra Roberts, Director, Wayne Memorial Health System, Inc.

Crisis Prevention Institute Customer Testimonial

What have you found most beneficial about CPI Training?

People enjoy the ability to feel safer at work.

— Dean Pennock, Coordinator/Specialist, 702.339.9350

TechValidate Research on Crisis Prevention Institute

1110 TechFacts – Page 17 of 37

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?

What have you found most beneficial about CPI Training?