2,818 Customers Surveyed
17,148 Data Points Collected
138 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Case Study
This case study of Monroe County Public Library is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service.
The real-world challenges that Polaris helps the Monroe County Public Library address include:
The library was focused largely on reducing time spent managing reporting, analysis, and work around maintaining integrations and customizations.
After switching to Polaris, the Monroe County Public Library team reports that they would definitely purchase Innovative products again, and rate Innovative as better than the competition on price, customer support, and technical support.
They also rated Polaris as better than the competition when it comes to overall functionality, customization, APIs and integrations, reporting and statistics, web-based mobility for staff, and responsive discovery.
Innovative Interfaces Customer Research
What are your primary marketing and patron/community engagement objectives?
| Increase library visits |
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| Increase program attendance |
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| Increase website visits |
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| Increase use of resources and collections |
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| Improve community awareness of programs and services |
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| Sign up new cardholders |
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Polaris Case Study
This case study of a state & local government is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon and Symphony), the team decided to go with Polaris.
The key reasons they chose Polaris were to address the challenges of:
Their primary reasons for choosing an Innovative product were the technical quality of current products, Innovative’s breadth of partnerships with publishers and content providers, and Innovative’s active investment in developing new products.
They purchased Polaris specifically for the following features:
The key factors in their decision to purchase the Polaris Web Application (LEAP) product were:
Overall, the organization rates the value for money they’ve received to be above average and is definitely likely to purchase Innovative products again. They rate Polaris 4.5/5 stars.
They also rate Innovative as better than the competition when it comes to implementation, customer support, and technical support, and rate Polaris as better than the competition on the following fronts:
