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Sierra Customer Research


Sierra Customer Satisfaction Rating

Sierra Checks All the Boxes

A Line Staff-Technical Services at a state & local government would be very likely to recommend Sierra for this reason:

Good package of well-integrated services and features; responsive and reasonable technical support; flexibility of the platform in the face of the changing public library landscape.

Source: Line Staff-Technical Services, State & Local Government
Validated
  Published: May. 3, 2021   TVID: 61F-A25-93C

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Satisfaction Rating

An Associate Director at a cultural institution would be very likely to recommend Sierra for this reason:

Better than any other ILS I have used.

Source: Associate Director, Cultural Institution
Validated
  Published: May. 3, 2021   TVID: 9ED-185-584

Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Research

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
67%
Workflow and overall system efficiency
62%
Shared record keeping and collaborative collection management
35%
Source: TechValidate survey of 84 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 66E-A3B-7E0

Sierra Customer Statistic

Innovative is a Leader

64% of surveyed organizations agree with the following statement: “Innovative is a trusted leader in Library Services.”

Source: TechValidate survey of 78 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 264-A6D-010

Sierra Customer Statistic

Three-quarters of Academic Libraries Value Their Relationship with Innovative

76% of surveyed organizations chose an Innovative product for the continued long-term relationship.

Source: TechValidate survey of 79 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 9F1-D18-976

Sierra Customer Statistic

Majority of Academic Institutions View Sierra as a Leading Platform

63% of surveyed organizations agree with the statement: “Sierra is a leading Library Services Platform.”

Source: TechValidate survey of 64 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 29F-0F3-487

Sierra Customer Statistic

Majority of Sierra Libraries Say Sierra Improves Discoverability

54% of surveyed organizations improved the discoverability of their collection with Sierra.

Source: TechValidate survey of 72 users of Sierra
Validated
  Published: May. 3, 2021   TVID: 808-A43-580

Sierra Customer Research

Top reasons libraries purchase Sierra

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
64%
Workflow and overall system efficiency
51%
Shared record keeping and collaborative collection management
31%
Source: TechValidate survey of 80 users of Sierra
Validated
  Published: Apr. 19, 2021   TVID: B74-041-F98

Sierra Case Study

State University

Introduction

This case study of an educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have its name blinded to protect their confidentiality.

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Challenges

Once they decided to switch from their previous system, the client started evaluating other solutions. After looking at OCLC, they chose Sierra, with the primary goal of improving the patron experience.

Use Case

Their primary reason for choosing an Innovative product was the technical quality of Innovative products, along with the price of Sierra.

Overall, the client rated Sierra as better than the competition when it comes to the following:

  • Overall functionality
  • Performance
  • Customization
  • APIs & integrations
  • Reporting & statistics

They also rated Innovative’s implementation services, customer and technical support, and ongoing services and training as better than the competition.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and are likely to purchase Innovative products again.

Organization Profile

The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Industry:
Educational Institution

Source: TechValidate survey of a Educational Institution
Validated
  Published: Mar. 23, 2019   TVID: 6E9-FEB-DFA

Sierra Case Study

Ivy League University

Introduction

This case study of a educational institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

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Challenges

After evaluating other solutions, including Alma and WMS, the university’s team chose Sierra over both.

The key challenges that made them choose Sierra over the competition included:

  • Improving the discoverability of their collection
  • Reducing the time spent managing electronic resources
  • Reducing the time spent integrating with, and maintaining, third-party applications

Use Case

Went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Rich cataloging data
  • Range of customizations

The university decided to go with an Innovative product due to Innovative’s focus on training, services, and support, as well as our partnerships with content providers and publishers and active investment in developing new products.

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality and performance. Additionally, they also rated Innovative’s customer support and ongoing services and training as significantly better than the competition’s.

Results

After switching to Sierra, the Ivy League university reports that they’ve received good value for their money spent and are likely to purchase Innovative products again.

Organization Profile

The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Industry:
Educational Institution

Source: TechValidate survey of a Educational Institution
Validated
  Published: Apr. 1, 2019   TVID: 590-85C-FB1

Sierra Case Study

MOBIUS Office

Introduction

This case study of MOBIUS Office is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

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Challenges

The MOBIUS Office, an organization that lets libraries in Missouri and the Midwest collaborate and partner with each other, has been using Sierra for twenty years. They chose Sierra to address the following challenges:

  • Improving the discoverability of their collection
  • Improving the patron experience

Use Case

The MOBIUS Office went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency

Overall, they would rate Sierra as significantly better than the competition when it comes to overall functionality, performance, and customization.

Results

After switching to Sierra, the MOBIUS Office team reports that they’ve received great value for their money spent and would be extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is investing more in developing new products than their competitors
  • Innovative is a trusted leader in Library Services

Organization Profile

Organization:
MOBIUS Office

Industry:
Membership Organization

Source: Donna Bacon, Executive Director, MOBIUS Office
Validated
  Published: Apr. 1, 2019   TVID: 275-9DD-5C9

Sierra Case Study

Regional Library System

Introduction

This case study of a cultural institution is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

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Challenges

The key challenges the customer wanted to address by choosing Sierra were:

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent on reporting and analysis
  • Reducing the time spent integrating with, and maintaining, third-party applications

Use Case

Their primary reason for choosing an Innovative product was the quality of services, training, and support. The client went with Sierra specifically for the following reasons:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics.

Results

After switching to Sierra, the client reports that they’ve received great value for their money spent on Sierra and is extremely likely to purchase Innovative products again.

They also agreed with the following statements:

  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Organization Profile

The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Industry:
Cultural Institution

Source: TechValidate survey of a Cultural Institution
Validated
  Published: Mar. 22, 2019   TVID: 1A0-56E-31C

Sierra Case Study

Texas A&M University – Central Texas

Introduction

This case study of Texas A&M University-Central Texas is based on a December 2018 survey of Sierra customers by TechValidate, a 3rd-party research service.

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Challenges

Once they decided to switch from their previous system (Evergreen), the Texas A&M team started evaluating other solutions. After looking at Alma and WMS, they chose Sierra over both.

*The key challenges they were facing that made them choose Sierra specifically were: *

  • Improving the discoverability of their collection
  • Improving their patron experience
  • Reducing the time spent managing print resources
  • Reducing the time spent managing electronic resources
  • Reducing the time spent on reporting and analysis

Use Case

Their primary reasons for choosing an Innovative product were the technical quality of current Innovative products, along with the quality of Innovative services, training, and support.

Texas A&M went with Sierra specifically because of the following features:

  • Breadth and depth of ILS functionality
  • Workflow and overall system efficiency
  • Shared record keeping and collaborative collection management
  • Rich cataloging data
  • Strong and flexible reporting & statistics
  • Price

Overall, they would rate Sierra as better than the competition when it comes to overall functionality, performance, customization, APIs & integrations, and reporting & statistics. Additionally, they also rated Innovative’s implementation services as best in class.

Results

After switching to Sierra, the Texas A&M team reports that they’ve received great value for their money spent and would be very likely to purchase Innovative products again.

They also agreed with the following statements:

  • Solutions from Innovative save libraries time and money
  • Innovative is a trusted leader in Library Services
  • Sierra is a leading Library Services Platform

Organization Profile

Organization:
Texas A&M University-Central Texas

Industry:
Educational Institution

Source: Lisa Hopkins, Head of Technical Services, Texas A&M University-Central Texas
Validated
  Published: Mar. 22, 2019   TVID: 9BF-436-A62

Sierra Customer Research

Libraries Choose Sierra Over Ex Libris Products for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
58%
Breadth and depth of ILS functionality
55%
Source: TechValidate survey of 153 users of Sierra. Sample comprised of customers who selected Alma, Aleph or Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 025-342-5DC

Sierra Customer Research

Libraries Choose Sierra Over Voyager for Efficiency, Collaboration, and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
56%
Breadth and depth of ILS functionality
52%
Shared record keeping and collaborative collection management
39%
Source: TechValidate survey of 71 users of Sierra. Sample comprised of customers who selected Voyager.
Validated
  Published: Mar. 20, 2019   TVID: 853-FCF-39B

Sierra Customer Research

Libraries Choose Sierra Over Aleph for Efficiency and Functionality

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
67%
Breadth and depth of ILS functionality
50%
Source: TechValidate survey of 30 users of Sierra. Sample comprised of customers who selected Aleph.
Validated
  Published: Mar. 20, 2019   TVID: 7FA-AB7-A18

Sierra Customer Research

Sierra Chosen Over Alma

What are the top reasons you purchased Sierra?

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 19, 2019   TVID: 2D9-C1E-660

Sierra Customer Research

Libraries Choose Sierra Over Alma for Depth of Functionality and Ease of Use

What are the top reasons you purchased Sierra over Alma

Breadth and depth of ILS functionality
59%
Workflow and overall system efficiency
57%
Source: TechValidate survey of 93 users of Sierra. Sample comprised of customers who selected Alma.
Validated
  Published: Mar. 12, 2019   TVID: 4E8-840-A46

Sierra Customer Satisfaction Rating

An Associate Director at an educational institution would be likely to recommend Sierra for this reason:

Sierra is intuitive and finds materials easily.

Source: Associate Director, Educational Institution
Validated
  Published: Jan. 23, 2019   TVID: 6EA-0EB-B01

Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Review

4.5/5 Stars

How our organization uses Sierra:

We’re a small academic law library and we use the basic library modules: OPAC, serials, cataloging, acquisitions, and circulation. We also keep our library homepage within the III service.

Please describe your experience with Innovative products and services.

Innovative products are always outstanding and outperform all competitors products. I’ve been working in libraries for over 30 years with only Innovative products.

Source: Joseph Hinger, Interim Director/Associate Director, Technical Services, St. John's University Law Library
Validated
  Published: Jan. 23, 2019   TVID: 573-821-8FF

Sierra Customer Review

5/5 Stars

How our organization uses Sierra:

As our ILS in a shared consortial environment.

Please describe your experience with Innovative products and services.

I have been an Innovative customer for 20 years. I believe they are the benchmark in integrated library systems.

Source: Ruth Souto, Member Services Manager, Minuteman Library Network
Validated
  Published: Jan. 23, 2019   TVID: CC3-9A1-1A9

Sierra Customer Satisfaction Rating

Richard Bazile, an Associate Director at Cuyahoga Community College, would be very likely to recommend Sierra for this reason:

The system can be a powerful tool in the hands of students. So far it’s been great for them.

Source: Richard Bazile, Associate Director, Cuyahoga Community College
Validated
  Published: Jan. 24, 2019   TVID: 445-2F2-8D7

Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Sierra manages our library’s physical and electronic collections, ensuring library resources are found and used. We also use financial recording against budget, along with using ERM to manage licenses and data for electronic resources.

Please describe your experience with Innovative products and services.

Very positive experience with Sierra. Functionality is straightforward and efficient.

Source: Associate Director, Educational Institution
Validated
  Published: Jan. 24, 2019   TVID: 214-EA9-6AA

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

Our library uses Sierra for circulation and OhioLINK functions, cataloging, managing digital resources, searching, and data collection.

Please describe your experience with Innovative products and services.

Our library has been an Innovative user since 1996, pre-dating our joining OhioLINK. It was then and remains a leader in its field, and remains a wise choice for libraries choosing an ILS.

Source: Executive Director, Educational Institution
Validated
  Published: Jan. 24, 2019   TVID: AC0-87A-6AC

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra for all essential library services (catalog, circulation, and acquisitions).

Please describe your experience with Innovative products and services.

Our experience has been mostly excellent, and when there are issues, the Innovative team is willing to help troubleshoot.

Source: Executive Director, Educational Institution
Validated
  Published: Jan. 24, 2019   TVID: 2A6-BCD-81E

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We are a special library housed inside an art museum. I love that I am able to set up a self-checkout station for my curatorial team who are in and out of this space at all odd hours of the day! We are also able to continue to grow our partnership with the University of Arkansas via our shared catalogs on Sierra.

Please describe your experience with Innovative products and services.

It really is an “Innovative” company.

Source: Executive Director, Non Profit
Validated
  Published: Jan. 23, 2019   TVID: 28B-929-35A

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra as our catalog, our circulation product, and our statistical report generator.

Please describe your experience with Innovative products and services.

Innovative products are, as a rule, excellent.

Source: Executive Director, State & Local Government
Validated
  Published: Jan. 23, 2019   TVID: AB5-8B2-86F

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We use Sierra in all phases of our operation: web catalog, cataloging, serials management, acquisitions, circulation, proxy server, and interlibrary loan.

Please describe your experience with Innovative products and services.

Over the years, we have been satisfied with the reliability of Innovative products.

Source: Executive Director, Medium Enterprise Professional Services Company
Validated
  Published: Jan. 23, 2019   TVID: 2D3-C1F-BF6

Sierra Customer Review

4/5 Stars

How our organization uses Sierra:

We’re a consortium using multiple instances of Sierra, along with an INN-Reach system.

Please describe your experience with Innovative products and services.

We have a good partnership with Innovative. We both understand each others’ needs and know how to compromise and work towards what is best for our consortium’s libraries and their users.

Source: Donna Bacon, Executive Director, MOBIUS Office
Validated
  Published: Jan. 24, 2019   TVID: 008-A11-40A

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

It’s a very good system with a good online public access catalog and cataloging system. It also works well with a consortium, which is a nice bonus.

Source: Executive Director, Educational Institution
Validated
  Published: Jan. 24, 2019   TVID: F63-30E-A1C

Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Satisfaction Rating

An Executive Director at an educational institution would be very likely to recommend Sierra for this reason:

Since we’ve moved to Sierra Hosted, it has been very stable. There’s no downtime and we’ve had a pretty good response from support for any reported issues.

Source: Executive Director, Educational Institution
Validated
  Published: Jan. 23, 2019   TVID: 2D6-82A-102

Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Satisfaction Rating

An Executive Director at a non-profit would be very likely to recommend Sierra for this reason:

Sierra has an incredible amount of functionality. The database is now accessible through SQL. API availability is a real strength.

Source: Executive Director, Non Profit
Validated
  Published: Jan. 23, 2019   TVID: 759-927-8C3

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Satisfaction Rating

Jeanna Purses, a Director at Lincoln Library at Lake Erie College, would be very likely to recommend Sierra for this reason:

I’ve felt that the staff at Innovative responds well and supports all through most things. I have appreciated their kindness and professionalism and the help they have offered.

Source: Jeanna Purses, Director, Lincoln Library at Lake Erie College
Validated
  Published: Jan. 23, 2019   TVID: FF2-B09-D05

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Sierra?”

Sierra Customer Statistic

66% of surveyed customers rate Innovative’s technical support as better than the competition.

66%
Source: TechValidate survey of 554 users of Sierra
Validated
  Published: Jan. 17, 2019   TVID: 8E9-0FB-15D

Sierra Customer Statistic

84% of surveyed customers rate Innovative’s implementation as better than the competition.

84%
Source: TechValidate survey of 543 users of Sierra
Validated
  Published: Jan. 17, 2019   TVID: 10D-5DF-8D5

Sierra Customer Statistic

60% of surveyed customers agree that Innovative is a trusted leader in Library Services.

60%
Source: TechValidate survey of 553 users of Sierra
Validated
  Published: Jan. 17, 2019   TVID: 742-DE6-5C3

Sierra Customer Statistic

80% of surveyed customers chose an Innovative product so they can continue a long-term relationship with Innovative.

80%
Source: TechValidate survey of 684 users of Sierra
Validated
  Published: Jan. 17, 2019   TVID: A8F-633-613

Sierra Customer Review

Please describe your experience with Innovative products and services.

Minuteman has been a customer of Innovative for 15 years starting with the Millennium system. Resource sharing is the most important thing we do and the Sierra system allows the flexibility and customization that our members require.

Source: Executive Director, Library
Validated
  Published: Dec. 28, 2018   TVID: 35F-2ED-DB4

Sierra Customer Review

“Like any new project that you take on, there are always moments of frustration and the question of ‘why did I?’ But in the end, I know that we made the right choice. Innovative has been there every step of the way for us. During setup and implementation of each of Innovative’s products, no question went unanswered or was considered frivolous by Customer Services Help Desk. Innovative truly meets the needs of today’s over-burdened public library staff when it comes to giving the answers for statistics. ….And now with the use of more hand held devices and apps, what more can a public librarian ask for!”

— Executive Director of a Pennsylvania Library

Source: Executive Director of a Pennsylvania Library
Validated
  Published: Jan. 2, 2019   TVID: 2E3-A32-986

Sierra Customer Statistic

Sierra Reporting & Statistics Capabilities Surpass The Competition

75% of surveyed customers rate Sierra’s reporting & statistics as better compared to the competition.

75%
Source: TechValidate survey of 589 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: 081-5A3-8BF

Sierra Customer Statistic

Sierra APIs Rank Better Than Competitors

76% of surveyed customers rate Sierra’s APIs & integrations as better compared to the competition.

76%
Source: TechValidate survey of 573 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: 1BF-5BC-600

Sierra Customer Statistic

Sierra Ranks Better in Performance

86% of surveyed customers rate Sierra’s performance as better compared to the competition.

86%
Source: TechValidate survey of 584 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: A1D-77F-446

Sierra Customer Statistic

Sierra’s Overall Functionality Ranks Better

84% of surveyed customers rate Sierra’s overall functionality as better compared to the competition.

84%
Source: TechValidate survey of 592 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: 8D6-85C-AA5

Sierra Customer Research

How Sierra Addresses Real-World Challenges

What are some of the real world challenges that Sierra helps address?

Improve the discoverability of your collection
52%
Improve the patron experience
43%
Reduce time spent managing print resources
38%
Source: TechValidate survey of 601 users of Sierra
Validated
  Published: Dec. 27, 2018   TVID: A20-949-1C1

Sierra Customer Research

Universities Choose Sierra for Efficiency and Breadth

What are the top reasons you purchased Sierra?

Workflow and overall system efficiency
55%
Breadth and depth of ILS functionality
49%
Shared record keeping and collaborative collection management
31%
Source: TechValidate survey of 363 users of Sierra. Sample comprised of Educational Institution customers.
Validated
  Published: Dec. 27, 2018   TVID: 3CF-C03-EB8

Sierra Customer Statistic

Sierra Value for the Money

84% of surveyed customers report that they received good value for the money spent on Sierra.

Source: TechValidate survey of 689 users of Sierra
Validated
  Published: Dec. 18, 2018   TVID: E5C-370-E37

Sierra Customer Research

Top Reasons Libraries Purchase Sierra: Breadth and Efficiency

What are the top reasons you purchased Sierra?

Breadth and depth of functionality
55%
Workflow and overall system efficiency
55%
Source: TechValidate survey of 684 users of Sierra
Validated
  Published: Dec. 18, 2018   TVID: 95E-63C-888

Sierra Customer Statistic

Sierra is a Leading Library Services Platform

64% of surveyed customers agree that Sierra is a leading Library Services Platform.

Source: TechValidate survey of 533 users of Sierra
Validated
  Published: Dec. 20, 2018   TVID: E9E-3F4-235

Sierra Customer Statistic

78% of surveyed Sierra customers are likely to purchase Innovative products again.

Source: TechValidate survey of 678 users of Sierra
Validated
  Published: Dec. 11, 2018   TVID: 29F-E53-337

More Research on Innovative Interfaces



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