Talkdesk Customer Testimonial
We use Talkdesk for all of our customer-facing teams. We enjoy the fact that we can have over 10 teams using the same system with different Studio flows and we like the amount of data we get.
— Contact Center Administrator, Medium Enterprise Media & Entertainment Company
Talkdesk Customer Testimonial
We use Talkdesk for a call center that answers calls for over 700 different storage facilities. Talkdesk allows us to keep track of what everyone is doing and provides most of the reports we need. We also utilize Talkdesk Workforce Management for scheduling and forecasting purposes.
— Operations Manager, Medium Enterprise Computer Software Company
Talkdesk Customer Testimonial
We are using Talkdesk Contact Center for our call center agents. Our agents have been able to leverage the platform to better handle calls versus our previous system. We are also using Talkdesk Phone for our back-office users. While Talkdesk Phone is a young product, we are seeing some improvements in efficiency and reporting here as well.
— IT Administrator or Manager, Medium Enterprise Industrial Manufacturing Company
Talkdesk Customer Testimonial
The key for us choosing Talkdesk was the Salesforce integration. But- even with that integration available we had to make sure Talkdesk platform would still meet our call center needs, which it has. The integration of Talkdesk with our CRM platform has enhanced our ability to service our customers and have that elusive 360 view of them when they call us. This provided a more effective and efficient customer service experience.
— IT Administrator or Manager, Small Business Energy & Utilities Company
Talkdesk Customer Testimonial
Once implemented Talkdesk gave visibility on key eye-opening statistics. These KPI’s facilitated discussions with executives when working on budgets. We are now able to forecast call volumes properly and guide our clients as to when to reach out to us during lower call volume periods for non-urgent cases.
— Michel Oligny, National Director Customer Service , MEDFAR Clinical Solutions
Talkdesk Customer Testimonial
We use Talkdesk for our inbound customer support calls (with some outbound call-backs). We have 12 products we support and a very complicated IVR. We connect Talkdesk to our ticketing system, Zendesk. Talkdesk makes it easy for us to support our clients, gives our clients options for queue call-backs, and helps us keep track of everything.
— Customer Service Director or VP, Medium Enterprise Computer Software Company
Talkdesk Customer Testimonial
With Talkdesk, our primary contact center operations have improved. Those managers who understand how to utilize Talkdesk dashboards and Explore have an easy time understanding the impact of decisions.
— Head of Customer Service, Small Business Computer Software Company
Talkdesk Customer Testimonial
We use Proactive Notifications, which is a great way to automatically contact a mass amount of members simultaneously. We also use OmniChannel, both features are new to our organization and have been a game-changer in cost-savings and efficiency, as well as actually contacting our members.
— Suzanne Toon, Operations Manager, Episource India Private Limited
Talkdesk Customer Testimonial
We are using Talkdesk in our CS department. It has greatly improved our ability to handle our customer call volume by setting up automated responses to common questions, thus reducing the amount of calls agents need to take to more specific inquiries.
— Operations Manager, Small Business Telecommunications Services Company
Talkdesk Customer Testimonial
We use Talkdesk for all Contact Center and Sales – will be using for desk users in the near future. With quite a few organizations coming together, it’s great to be able to easily integrate everyone into one system.
— Customer Service Director or VP, Medium Enterprise Hospitality Company
Talkdesk Customer Testimonial
We use Talkdesk as our primary communication service with customers. It’s been great and has provided much more insight into data and analytics, allowing us to effectively shape our process around customer satisfaction.
— Operations Director or VP, Medium Enterprise Construction Company
Talkdesk Customer Testimonial
With Talkdesk, we have clearer dashboards for a better handle on live SLAs; easier reporting options so we can share clearer data across our organization; with the routing and IVR options we no longer require technical help to keep up to date with our greeting and routing options.
— Head of Customer Experience, Medium Enterprise Consumer Services Company
Talkdesk Customer Testimonial
It’s used as our call centre solution. It was implemented just before the world shut down in March 2020 and honestly saved our butts. We were able to quickly pivot and have everyone work from home rather seamlessly. We are an Internet and TV service, as an essential service especially during a pandemic, Talkdesk made all the difference.
— Business Operations Director or VP, Small Business Telecommunications Services Company
Talkdesk Customer Testimonial
We use the IVR for inbound and internal call routing. We created all our automations separately (in SFDC). We have a lot more and better data since switching to Talkdesk. We analyze this to make decisions to increase Rep efficiency.
— Sales Operations Manager, Medium Enterprise Real Estate Company
Talkdesk Customer Testimonial
Talkdesk has allowed us to staff a 100% remote call center. We have expanded to agents across the country instead of just regionally. We have a huge increase in granular reporting and are now able to schedule automated reports.
— Customer Service Director or VP, Small Business Service Provider Company
Talkdesk Customer Testimonial
We are using Talkdesk to make and receive customer experience, safety, and billing related calls to our customers and hotel partners. Talkdesk has allowed us to focus all of our efforts on achieving customer success because the system itself is so well designed and stable.
— Contact Center Administrator, Small Business Computer Software Company