Talkdesk Customer Statistic
90% of organizations agreed with the following statement:
“Talkdesk gives our organization a better way to deliver a great customer experience.”
Talkdesk Customer Testimonial
We currently use Virtual Agent to provide customers with a way to check order status. This resulted in a drop in call volume since customers no longer need to speak to an agent.
We plan to implement Agent Assist to provide our agents with information based on the conversation with the customer in real time. This should hopefully reduce their time on calls as they will not need to search for information as often.
— IT Administrator or Manager, Medium Enterprise Consumer Products Company
Talkdesk Customer Testimonial
We are currently using AI in our chatbot to respond to customer inquiries. We look to expand the number and scope of inquiries that can be resolved by customer self-service. We are also looking to add Agent Assist to help guide agents more quickly through customer inquiries and transactions.
— Workforce Management Optimization Manager, Medium Enterprise Financial Services Company
Talkdesk Customer Testimonial
We have already begun using AI for Agent Assist, are beginning to develop CX Analytics and QM Assist, and will be looking into Virtual Agent. We hope to improve AHT, self-service for both our customers and Agents, and make QM more efficient.
— Contact Center Administrator, Medium Enterprise Automotive & Transport Company
Talkdesk Customer Testimonial
We use Talkdesk as our primary voice conduit to connect to potential and current customers. We have standardized across multiple lines of business and now have a single platform capable of supporting our students in their learning journey.
— Chief Customer Officer, Medium Enterprise Consumer Services Company
Talkdesk Customer Satisfaction Rating
Geoff Assing, a Contact Center Manager at Lone Wolf Real Estate Technologies, would be very likely to recommend Talkdesk for this reason:
Easy to use, generally reliable, very responsive/collaborative account management team.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Talkdesk?”
Talkdesk Customer Satisfaction Rating
Ronald Belcher, a CRM Administrator or Manager at Solar Optimum, would be very likely to recommend Talkdesk for this reason:
Talkdesk has proven easy to use and the installation was simple.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Talkdesk?”
Talkdesk Customer Testimonial
We use Talkdesk for our Call Center agents and specialists who assist in specific workgroups. It has helped us tremendously with the challenges we face today allowing our agents to work from home. It also gives in great details monitoring capabilities which are so important when managing your teams remotely.
— Donna Etts, Manager of Member Service, SECO Energy