TechValidate Research on Talkdesk

128 TechFacts – Page 4 of 5


Talkdesk Customer Satisfaction Rating

Aanvik Modi, an IT Administrator or Manager at Crosstown, would be very likely to recommend Talkdesk for this reason:

We have been using it for the last 3 years and the overall experience is pretty good!

Talkdesk Customer Satisfaction Rating

An Operations Manager at a medium enterprise computer software company would be very likely to recommend Talkdesk for this reason:

Talkdesk gives us everything we need and is easy to use.

Talkdesk Customer Satisfaction Rating

Joe Vita, a Contact Center Administrator at Cityblock Health, would be very likely to recommend Talkdesk for this reason:

Talkdesk is a solid product with excellent support and rapid development and release of new features.

Talkdesk Customer Satisfaction Rating

A Help Desk Technician at a large enterprise hospitality company would be likely to recommend Talkdesk for this reason:

Overall I am pleased with Talkdesk as a product and would recommend to others.

Talkdesk Customer Satisfaction Rating

Daniel Smith, an Operations Manager at SpotOn, Inc., would be very likely to recommend Talkdesk for this reason:

Highly customizable.

Talkdesk Customer Satisfaction Rating

Chris Storey, a Technology Director at Travelopia, would be likely to recommend Talkdesk for this reason:

We have had a great transition across to Talkdesk from a legacy on prem platform – team has been great.

Talkdesk Customer Satisfaction Rating

Suzanne Toon, an Operations Manager at Episource India Private Limited, would be very likely to recommend Talkdesk for this reason:

Fast and organized implementation, very supportive staff, efficient and user-friendly platform.

Talkdesk Customer Satisfaction Rating

Milena Waterman, a Customer Support Training Manager at Red Points, would be very likely to recommend Talkdesk for this reason:

Talkdesk rarely has issues, and when anything does go wrong, a member of the Talkdesk support team responds to us very quickly.

Talkdesk Customer Satisfaction Rating

An IT Administrator or Manager at a small business energy & utilities company would be very likely to recommend Talkdesk for this reason:

Talkdesk is a great product, customer service is top-notch, and the enhancements continue to outpace the industry standards.

Talkdesk Customer Satisfaction Rating

An IT Director or VP at a medium enterprise computer software company would be very likely to recommend Talkdesk for this reason:

Excellent experience over the past 3 years.

Talkdesk Customer Satisfaction Rating

An Operations Manager at a medium enterprise service provider company would be very likely to recommend Talkdesk for this reason:

I love Talkdesk! I’ve used multiple systems and this is the best one.

Talkdesk Customer Satisfaction Rating

A Customer Service Representative at a medium enterprise financial services company would be very likely to recommend Talkdesk for this reason:

Talkdesk is extremely user friendly and solves the need to do calls worldwide.

Talkdesk Customer Satisfaction Rating

Dan Neufer, a Training and Quality Manager at City Experiences anchored by Hornblower, would be likely to recommend Talkdesk for this reason:

Support has always been top notch with Talkdesk, and the program has afforded us a lot of great solutions for our Contact Center.

Talkdesk Customer Satisfaction Rating

Kenneth Krantzler, a Quality Assurance Manager at The CE Shop, would be very likely to recommend Talkdesk for this reason:

Strong platform, service interface, and flexibility.

Talkdesk Customer Satisfaction Rating

An Operations Manager at a small business industrial manufacturing company would be very likely to recommend Talkdesk for this reason:

This has allow us to bring our service above and beyond any of our competitors.

Talkdesk Customer Satisfaction Rating

A Customer Service Director or VP at a medium enterprise retail company would be likely to recommend Talkdesk for this reason:

Talkdesk is very easy to work with (as a company and as a product) and highly reliable.

Talkdesk Customer Satisfaction Rating

A Contact Center Administrator at a small business computer software company would be very likely to recommend Talkdesk for this reason:

Super stable contact center platform and responsive support staff.

Talkdesk Customer Satisfaction Rating

A Customer Service Manager at a medium enterprise industrial manufacturing company would be very likely to recommend Talkdesk for this reason:

Talkdesk is very easy to use and has great reporting tools.

Talkdesk Customer Satisfaction Rating

Jodi Hupp, a Customer Care Director or VP at Ventegra LLC, would be very likely to recommend Talkdesk for this reason:

Great communication! They are collaborative and seem interested in improving their products based on the customer’s needs.

Talkdesk Customer Satisfaction Rating

A Business Operations Director or VP at a small business financial services company would be very likely to recommend Talkdesk for this reason:

Great phone solution for a growing tech startup like us. Works well, has many helpful features, and studio makes routing very flexible as our needs change. Very responsive support team as well – I love that I can call and get someone on the line to answer my questions.

Talkdesk Customer Satisfaction Rating

A Help Desk Technician at a medium enterprise financial services company would be very likely to recommend Talkdesk for this reason:

This is a powerful voice tool that is easy to set up and use.

Talkdesk Customer Satisfaction Rating

A Sales Operations Manager at a small business wholesale distribution company would be very likely to recommend Talkdesk for this reason:

Best software product to manage and report agent calls.

Talkdesk Customer Satisfaction Rating

A Contact Center Administrator at a S&P 500 professional services company would be very likely to recommend Talkdesk for this reason:

Great platform!

Talkdesk Customer Satisfaction Rating

Teresa Erwin, a Contact Center Manager at The Scotts Miracle-Gro Company, would be very likely to recommend Talkdesk for this reason:

Easy to implement and use.

Talkdesk Customer Satisfaction Rating

A Customer Care Director or VP at a medium enterprise computer software company would be likely to recommend Talkdesk for this reason:

Good customer experiences and reliable platform that meets our needs.

Talkdesk Customer Satisfaction Rating

Yavor Chatalbashev, a Director of Technical Services at Taulia Inc, would be very likely to recommend Talkdesk for this reason:

Very reliable and convenient to use tool.

Talkdesk Customer Satisfaction Rating

An Operations Manager at a medium enterprise security products & services company would be very likely to recommend Talkdesk for this reason:

They are innovative. If something doesn’t work well, they take action right away. They listen to feedback and implement solutions/workarounds. They are reliable.

Talkdesk Customer Satisfaction Rating

A Customer Service Director or VP at a medium enterprise computer software company would be very likely to recommend Talkdesk for this reason:

Ease of use. The right features at the right price.

Talkdesk Customer Satisfaction Rating

A Chief Customer Officer at a medium enterprise consumer services company would be very likely to recommend Talkdesk for this reason:

I think very highly of Talkdesk, particularly as the company has matured.

Talkdesk Customer Satisfaction Rating

Susan Ackerman, an Operations Director or VP at LivingMatrix, would be very likely to recommend Talkdesk for this reason:

Talkdesk pays attention to detail and you can see it from the moment you train on the system to the ease of use with the system and throughout customer support.




More Research on Talkdesk