Talkdesk TechFacts : Page 5

Talkdesk Customer Statistic

80 organizations improved customer satisfaction by 32% since implementing Talkdesk.

Talkdesk Customer Statistic

75% of surveyed organizations said customer satisfaction improvement (CSAT, NPS scores) improved 25% to 49% since using Talkdesk.

75%

Talkdesk Customer Statistic

79% of surveyed organizations said ability to meet SLAs improved 25% to 49% since using Talkdesk.

79%

Talkdesk Customer Satisfaction Rating

A CX Director or VP at a medium enterprise financial services company would be very likely to recommend Talkdesk for this reason:

Talkdesk Customer Testimonial

Talkdesk is our central phone system used by all customer facing teams (customer support, account management, sales). It allows us to have multiple phone lines/teams answering customer inquiries throughout the day in the same platform with a variety of routing paths & SLAs. The live dashboard also helps our managers understand the big picture of phone activity and make real time staffing decisions.

— Business Operations Director or VP, Small Business Financial Services Company

Talkdesk Customer Fact

FARFETCH improved customer satisfaction by 25% since implementing Talkdesk.

Talkdesk Customer Fact

Rogério Correia, a Head of ROI & Optimization at FARFETCH, has agreed with this statement:

“Talkdesk gives our organization a better way to deliver a great customer experience.”

Talkdesk Customer Fact

FARFETCH said agent satisfaction or productivity improved 75% or more since using Talkdesk.

TechValidate Research on Talkdesk

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