Introduction
This case study of Sun Communities, Inc. is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
Talkdesk Case Study
This case study of Sun Communities, Inc. is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“Talkdesk is our daily tool to connect to our customers.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Qualia Labs Inc is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk to run our support team call center for ~40 agents.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Easy Storage Solutions LLC is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We run a call center of 80 seats and we have experienced significant growth in the last 3 years. Talkdesk has allowed us to grow while offering a great Service Level and provide better features to our clients.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of SpotOn, Inc. is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We are using Talkdesk for all of our support teams, and so far the increased reporting, integration with Salesforce, and ease of use have made running a call center much easier. Highly customizable.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Join Mosaic is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk daily for outbound and inbound calls. Talkdesk helps to provide a better call experience. There are real-time status updates with calls and surveys etc. Talkdesk is already solving numerous issues that we have in the system.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of MEDFAR Clinical Solutions is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“First, we were not using a telephony software prior to Talkdesk. Once implemented Talkdesk gave visibility on key eye opening statistics. These KPIs facilitated discussions with the executives when working on budgets. Second, we are now able to forcast call volumes properly and guide our clients as to when to reach out to us during lower call volume periods for non-urgent cases.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of City Experiences anchored by Hornblower is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We are using Talkdesk to field all calls. Talkdesk has afforded us the possibility to go completely remote with trust in a solid program that works from anywhere. Support has always been top notch with Talkdesk, and the program has afforded us a lot of great solutions for our Contact Center.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of SplashThat is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“Talkdesk is easy to use for agents and integrates with existing systems. "
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Lone Wolf Real Estate Technologies is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“Easy to use, generally reliable, very responsive/collaborative account management team.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Galileo Learning is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We route all customer inquiries through various Talkdesk lines, and use the reporting to monitor and measure our success. The reporting suite helps us to make better staffing decisions”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of The CE Shop is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“My responsibility is client experience and quality management and I use Talkdesk to bolster the skills of my colleagues. Strong platform, service interface, and flexibility.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Zego (Powered by PayLease) is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of The CE Shop is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“The easier it is for our agents to work, the better and easier they can help our customers.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise professional services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We are a BPO; we use Talkdesk for select campaigns where scale and BYOD are required.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise healthcare company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk is being used by ACD phone reps in our organization.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of LivingMatrix is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We use Talkdesk for our customer support line for assistance. We are able to use Talkdesk in the US and other companies in which our customers and agents reside. Talkdesk pays attention to detail and you can see it from the moment you train on the system to the ease of use with the system and throughout customer support.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a large enterprise healthcare company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise consumer services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“With Talkdesk dashboards we have a better handle on live SLAs. We have easier reporting options to can share clearer data across our organization. With the routing and IVR options from Talkdesk, we no longer require technical help to keep up to date with our greeting and routing options.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise media & entertainment company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk for our customer support lines which we can track NPS and CSAT scores. The ability to customize flows exactly how we want is the best feature.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise professional services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk gives our organization a better way to deliver a great customer experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise financial services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We are using Talkdesk to reach more customers with the Dialer for collections improvement.
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise real estate company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use the Talkdesk IVR for inbound and internal call routing. We created all our automations separately In Salesforce. We have a lot more and better data since switching to Talkdesk. We analyze this data to make decisions to increase rep efficiency. "
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise healthcare company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise service provider company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We use Talkdesk for handling high volume rapid calls.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise computer software company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We started with Talkdesk solely for our Technical Support team. Talkdesk is now supporting the voice needs of our Customer Service team and our Sales team in our Colombian office.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business energy & utilities company is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“The key for us choosing Talkdesk was the Salesforce integration. But even with that integration available we had to make sure Talkdesk platform would still meet our call center needs, which it has. The integration of Talkdesk with our CRM platform has enhanced our ability to service our customer and have that elusive 360 view of them then they call us. This provided a more effective and efficient customer service experience.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a large enterprise retail company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“The reporting that Talkdesk offers allows us to fine-tune our approach to customer service and best cater our tools to our customer’s needs. Talkdesk’s efficiency and attention to detail on their end allows us to effectively help customers at a rate that is rapidly becoming the new norm.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of Ventegra LLC is based on a November 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service.
“We are using Talkdesk Phone, Quality Management, and Feedback and are hoping to move our Workforce Management platform over to Talkdesk.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a small business telecommunications services company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Talkdesk is used as our call centre solution. It was implemented just before the world shut down in March 2020 and honestly saved our butts. We were able to quickly pivot and have everyone work from home rather seamlessly. We are an Internet and TV service, as an essential service especially during a pandemic, Talkdesk made all the difference.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk:
Talkdesk Case Study
This case study of a medium enterprise infrastructure and engineering company is based on a December 2021 survey of Talkdesk customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“The Talkdesk integration with Salesforce allows u to check relevant information about the customer during the call.”
The business challenges that led the profiled company to evaluate and ultimately select Talkdesk:
The key features and functionalities of Talkdesk that the surveyed company uses:
The surveyed company achieved the following results with Talkdesk: