Talkdesk TechFacts : Page 2

Talkdesk Customer Fact

A medium enterprise energy & utilities company improved customer satisfaction by 85% since implementing Talkdesk.

Talkdesk Customer Fact

Join Mosaic improved customer satisfaction by 80% since implementing Talkdesk.

Talkdesk Customer Fact

A small business energy & utilities company improved customer satisfaction by 85% since implementing Talkdesk.

Talkdesk Customer Fact

Abilene Christian University improved customer satisfaction by 85% since implementing Talkdesk.

Talkdesk Customer Fact

A small business financial services company improved customer satisfaction by 90% since implementing Talkdesk.

Talkdesk Customer Fact

A medium enterprise financial services company improved customer satisfaction by 90% since implementing Talkdesk.

Talkdesk Customer Fact

Red Points improved customer satisfaction by 40% since implementing Talkdesk.

Talkdesk Customer Fact

SECO Energy improved customer satisfaction by 25% since implementing Talkdesk.

Talkdesk Customer Fact

Aspiration improved customer satisfaction by 83% since implementing Talkdesk.

Talkdesk Customer Statistic

90% of organizations agreed with the following statement:

“Talkdesk gives our organization a better way to deliver a great customer experience.”

Talkdesk Customer Testimonial

We are in healthcare and SLAs are pretty important in our business. Talkdesk was instrumental in achieving these goals.

— Aanvik Modi, IT Administrator or Manager, Crosstown

Talkdesk Customer Testimonial

Talkdesk is easy to use, it’s good to manage the customer contacts, and the best part is implementation with other software products.

— Sales Operations Manager, Small Business Wholesale Distribution Company

Talkdesk Customer Testimonial

As a global and fast-growing SaaS, we needed a solution that can offer local tech support lines across the globe quickly and efficiently. With Talkdesk, adding a phone line in a new country takes a few minutes. Configuring IVR and agents is also a breeze.

— Yavor Chatalbashev, Director of Technical Services, Taulia Inc

Talkdesk Customer Testimonial

Since implementation, the use of Talkdesk resulted in a reduction in the total number of abandoned calls, dropping 50%. We also took advantage of Talkdesk’s call-back request option which continues to garner positive feedback from customers across the globe.

— Operations Manager, Medium Enterprise Computer Software Company

Talkdesk Customer Testimonial

We use Talkdesk across sales and support teams. Talkdesk allows for flexibility in a remote-first workforce and has enabled us to scale rather easily without much hassle.

— IT Director or VP, Medium Enterprise Consumer Services Company

Talkdesk Customer Testimonial

One of the most important features Talkdesk has is the ability to quantify the work and display it into reports and Dashboards, as well as the integration with other systems. This allowed us to have insight into how our teams are performing and gave insight on areas for success and opportunities for improvement.

— Quality Assurance Manager, Medium Enterprise Telecommunications Services Company

Talkdesk Customer Testimonial

I love that the Talkdesk system is hands-off and I know there are no issues.

— Teresa Erwin, Contact Center Manager, The Scotts Miracle-Gro Company

Talkdesk Customer Testimonial

Talkdesk has given us the ability to scale – we’re located now in several countries globally and we can properly service our customers and route calls as needed.

— Customer Service Manager, Medium Enterprise Professional Services Company

Talkdesk Customer Testimonial

We use Talkdesk to support multiple government customers.

— Chief Customer Officer, Medium Enterprise Healthcare Company

Talkdesk Customer Testimonial

We use Talkdesk for incoming Support calls. Its flexibility and abilities for customization allowed us to have a more professional and efficient contact center solution.

— Customer Service Manager, Medium Enterprise Media & Entertainment Company

Talkdesk Customer Testimonial

We are an online campus of a university so our student-facing advising roles are using Talkdesk to communicate with prospective and current students.

— Andrew Deister, Enrollment Operations Manager, Abilene Christian University

Talkdesk Customer Testimonial

We have rolled out Talkdesk to our Customer Support Agents in offices all over the world, and we’re still surprised at how easy it was, and how quickly the agents adapted to the new tool.

— Workforce Optimization Scheduler/Analyst, Medium Enterprise Retail Company

Talkdesk Customer Testimonial

We are using Talkdesk to field all calls. Talkdesk has afforded us the possibility to go completely remote with trust in a solid program that works from anywhere.

— Dan Neufer, Training and Quality Manager, City Experiences anchored by Hornblower

Talkdesk Customer Testimonial

Our support team uses Talkdesk, and has since the creation of the Qualia Support Team. The integration with Salesforce allows our agents to have a little information ready at the start of a call. Anything that can cut down on introductions to allow the agent to get to the reason for the call is incredibly valuable.

— Operations Manager, Small Business Computer Software Company

Talkdesk Customer Testimonial

We use Talkdesk daily for outbound and inbound calls. Talkdesk helps to provide a better call experience. There are real-time status updates with calls and surveys etc.

— Keena Walker, Customer Service Representative , Join Mosaic

Talkdesk Customer Testimonial

Talkdesk has allowed us to move to an OMNI model making our agents more efficient and enabling us to answer customers quicker.

— CX Director or VP, Medium Enterprise Media & Entertainment Company

Talkdesk Customer Testimonial

We use Talkdesk and Omnichannel for our Inbound/Outbound Contact Centre. Where we draw the most value is the reporting and being able to manage our workforce according to call trends.

— Jessica Cowen, Contact Center Manager, Novus Entertainment Inc.

Talkdesk Customer Testimonial

The analytics provided by Talkdesk helps me target customer issues. This makes administrating the tool easier for my end users.

— IT Administrator or Manager, Small Business Energy & Utilities Company

Talkdesk Customer Testimonial

We run a call center of 80 seats and we have experienced significant growth in the last 3 years. Talkdesk has allowed us to grow while offering a great Service Level and providing better features to our clients.

— Christian Thurgood, Customer Care Director or VP, Easy Storage Solutions LLC

Talkdesk Customer Testimonial

We use Talkdesk for both inbound and outbound customer support. Talkdesk is pretty simple to get set up and train new staff, which is great.

— Contact Center Manager, Medium Enterprise Computer Software Company

TechValidate Research on Talkdesk

128 TechFacts – Page 2 of 5