Rapid7 Case Studies | TechValidate

Threat Command by Rapid7 (formerly IntSights) Case Study

Flowserve Corporation

Introduction

This case study of Flowserve Corporation is based on an April 2022 survey of Threat Command by Rapid7 (formerly IntSights) customers by TechValidate, a 3rd-party research service.

“The Threat Command by Rapid7 platform, services, and especially account management expertise have been invaluable in identifying areas of internet security exposure our organization did not realize we had, or how much reconnaissance risk and direct targeting by cyber adversaries that needed immediate action and ongoing monitoring.”

“… take action to address external exposure risk and increase our cyber intel beyond internal-only and perimeter security platform coverage.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Threat Command by Rapid7 (formerly IntSights):

Rated their organization’s current cybersecurity risk profile as Medium.
Which of the following drove your decision to purchase Threat Command by Rapid7:
- Needed tailored alerts with context so we know how to act on them
- Complexity and/or performance of other threat intelligence solutions
- Needed easy to deploy and use solution that quickly delivers threat intelligence
Vendors they evaluated before choosing Threat Command:

Recorded Future
ZeroFox
Anomali

Use Case

The key features and functionalities of Threat Command by Rapid7 (formerly IntSights) that the surveyed company uses:

What their team leverages Threat Command for:
- Continuous threat monitoring
- Brand security (phishing detection, dark web monitoring, data leakage, attack indication)
- Attack surface monitoring (exploitable data)
- Executive/VIP protection
- Fraud campaigns
- Social media coverage (i.e., fake profiles)
- Remediation and takedown services
- Research reports
- Incident response
- Security operations intelligence (dark web search, IOC enrichment, MITRE ATT&CK mapping, vertical/regional intel)

Results

The surveyed company achieved the following results with Threat Command by Rapid7 (formerly IntSights):

Threat Command features that have been the most impactful to level up daily security operations:

Quality of threat intelligence
Continuous dark web monitoring
Threat actor profiling/engagement
In-house remediations and takedowns
Advanced investigation (threat mapping)
Third-party risk assessment

Outcomes/benefits realized since deploying Threat Command:

Improved visibility and faster detection of threats targeting the organization
Reduced exposure to external threats
Accelerated remediation and takedowns
ROI
Improved cybersecurity maturity and risk posture

Level of improvement in the following since deploying Threat Command:

Mean time to detect (MTTD): 50% or more
Mean time to containment (MTTC): 25-50%
Mean time to recover/repair (MTTR): 0-10%
Dwell time (MTTD + MTTR): 50% or more
Occurrence of false positives: 0-10%

Said that since adopting Threat Command, “our threat detection and remediation capabilities have significantly improved.”

Level of agreement that Threat Command enabled them to:

Level up their cybersecurity program: strongly agree
Spend more time on innovative work and proactive security initiatives: strongly agree
Spend less time conducting investigations: neither agree nor disagree
Spend more time on training and skills development: neither agree nor disagree
Significantly improve security team efficiency: agree
Simplify security workflows: agree
Improve their security posture: strongly agree
Expand their partnership with Rapid7 vs. relying on other vendors for threat intelligence: agree

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

J. Knipper And Company

Introduction

This case study of J. Knipper and Company is based on a June 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“We migrated from Artic Wolf over to Rapid7 and the amount of noise that we were facing from false positives dropped considerably. We were able to bring on some new threat sources and focus on time on real investigations.”

“Without Rapid7 MDR, our team wouldn’t have the visibility it now has into our threat stack.”

Challenges

They decided to adopt a managed detection and response solution:
- Because they had no existing D&R Program
MDR solutions they used previously to Rapid7 MDR:
- Arctic Wolf MDR
Confirmed that prior to implementing Rapid7 MDR, approximately 4 dedicated FTEs were part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Automated attack containment provided by MDR Active Response
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that we are able to focus on security projects more and give assurances to the company management and clients that specialist have eyes on our logs 24×7×365.”

“Without Rapid7 MDR, our team wouldn’t be able to focus as much on other areas of importance to the business and security framework alignment initiatives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success are:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

US Signal

Introduction

This case study of US Signal is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Rapid7 MDR has enabled our leadership to sleep better at night and our SOC team to grow in capability outside of simply triaging SIEM alerts all day.”

“Without Rapid7 MDR, our team wouldn’t be able to be confident that our internal SOC has an external backstop providing an extra set of eyes on our security.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because :
- A combination of wanting to augment our SOC team and it being affordable for us compared to other services.
Prior to implementing Rapid7 MDR, they had approximately 4 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Visibility and reporting

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success are:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Predictable, asset-based pricing
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Reporting: Needs Improvement
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Received fewer false positives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Small Business Computer Software Company

Introduction

This case study of a small business computer software company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It has given us a backbone of service to rely on to help augment our team. The 24/7 SOC has allowed us to focus on other aspects knowing there is always a team helping to uncover threats. The security experts have also allowed us to have a good sounding board during events and incidents that provide direction and speed to respond with confidence. "

“Without Rapid7 MDR, our team wouldn’t be able to focus on additional projects and education to further the company’s security posture.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 5 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Proactive threat hunting
- Correlation and triage of alerts
- Visibility and reporting
- Cybersecurity expertise
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Exponent

Introduction

This case study of Exponent is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is the ability to provide 24×7 coverage allowing visibility across the environment. "

“Without Rapid7 MDR, our team wouldn’t be able to sleep.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Partnering with a Rapid7 Security Advisor
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Very Good
- Threat detection: Excellent
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that it provides us the assurance of 24×7 monitoring of our environment and the ability to reach to experts quickly in case of need.”

“Without Rapid7 MDR, our team wouldn’t be able to respond to cyber threats effectively.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They were unable to keep pace with organization’s security needs
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 1 dedicated FTE as a part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
- Predictable, asset-based pricing
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Excellent
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Having a 24×7 SOC team monitoring our environment has helped us improve our visibility into assets and improve our time to detect and respond. Our team now has time to implement solutions to tighten the security gaps that show up as high risks.”

“Without Rapid7 MDR, our team wouldn’t be able to focus on initiatives to tighten our security since most of the time would be spent on triaging incidents.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They were unable to keep pace with organization’s security needs
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Proactive threat hunting
- Threat intelligence
- Cybersecurity expertise
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Wholesale Distribution Company

Introduction

This case study of a medium enterprise wholesale distribution company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that it lets us sleep at night. It provides an ease of mind knowing that someone is watching for events and will call if needed. "

“Without Rapid7 MDR, our team wouldn’t be able to respond to events outside of normal business hours.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they approximately 8 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR were:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Cybersecurity expertise
- Forensics
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Excellent
- Reporting: Very Good
- Customer Advisor Guidance: Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

SCP Health

Introduction

This case study of SCP Health is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Rapid7 MDR has filled some gaps for us. The service has also helped mature our posture according to our last audit. "

“Without Rapid7 MDR, our team would not have nearly as much visibility as we do now. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
Prior to implementing Rapid7 MDR, they approximately 6 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Investigation capabilities
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“This biggest impact of implementing Rapid7 MDR is that now we can confidently say that rapid7 will detect the next threat we are facing as an organization.”

“Without Rapid7 MDR, our team would not be able to detect the threats facing the organization, especially on the endpoints”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They were unable to keep pace with organization’s security needs
Prior to implementing Rapid7 MDR, they approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Technology stack in use
- Investigation capabilities
- Proactive threat hunting
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Received less false positives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Transitioning to a solution that is top right in the Magic Quadrant gets the support of the senior executives and board.”

“Without Rapid7 MDR, our team would not be able to take vacation :)”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
Prior to implementing Rapid7 MDR, they approximately 6 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Cybersecurity expertise
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Predictable, asset-based pricing
They said “Our detection and response program has remained consistent since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Very Good
- Threat detection: Excellent
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Received less false positives

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact that Rapid7’s Managed Detection and Response service has had on our organization is that it has vastly improved our security program – specifically around threat detection and response as well as visibility into our network. "

“Without Rapid7 MDR, our team would not be able to adequately understand what is going on our network and conduct any semblance of threat hunting. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- IR Automation

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Automated attack containment provided by MDR Active Response
- Proactive threat hunting
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Very Good
- Reporting: Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Rapid7 Managed Detection and Response has proved to be an integral part of our security and provides expert monitoring, notification and remediation services.”

“Without Rapid7 MDR, our team wouldn’t be able to provide the expert coverage outside of the normal duty day.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

*They decided to adopt a managed detection and response solution because:

They needed extra coverage to augment Security Operations

Prior to implementing Rapid7 MDR, they had approximately 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Proactive threat hunting
- Cybersecurity expertise
- Forensics
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Energy & Utilities Company

Introduction

This case study of a medium enterprise energy & utilities company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“MDR has strengthened our security posture immensely. Prior to having MDR monitor our environment, only basic alerting was setup on individual systems that could not paint the whole picture. Many of these alerts would be false positives and would be ignored. Now that we have an entire team watching the entire environment, we know any alert that comes from MDR is worth investigating! "

“Without Rapid7 MDR, our team would not be able to sleep well at night!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 1 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Containment/Incident response
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Large Enterprise Computer Software Company

Introduction

This case study of a large enterprise computer software company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that this is the first time we have had near 100% visibility.”

“Without Rapid7 MDR, our team would not be able to monitor the entire network with a working SIEM and 24×7 eyes on alerts.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They were unable to keep pace with organization’s security needs
Prior to implementing Rapid7 MDR, they had approximately 8 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Technology stack in use
- Visibility and reporting
- Cost/ROI

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success was:
- 24 × 7 × 365 SOC team
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

National Guardian Life

Introduction

This case study of National Guardian Life is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Rapid7 Managed Detection and Response has greatly increased our visibility, detection, and response capabilities for on and off hours. The UEBA functionality of the agent is amazing as well. Overall the service is extremely valuable and well worth the price.”

“Without Rapid7 MDR, our team would not have 24×7 coverage without massive expenditure and manpower.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
Prior to implementing Rapid7 MDR, they had approximately 6 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Correlation and triage of alerts
- Visibility and reporting
- IR Automation

Results

The aspects of Rapid7 MDR that was most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Bartlett Regional Hospital

Introduction

This case study of Bartlett Regional Hospital is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Our program has significantly improved and I am much more confident in our overall security posture. Having the Rapid7 Managed Detection and Response team augmenting my team allows us to sleep better at night and be able to leave work knowing that we are still covered and can respond quickly if we receive an alert from the DR team.”

“Without Rapid7 MDR, our team would not be able to enjoy a good work-life balance or relax in their off hours for fear of missing something. The MDR team has our back and is a vital part of our overall security posture.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They were unable to keep pace with organization’s security needs
Prior to implementing Rapid7 MDR, they had approximately 5 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Visibility and reporting
- Cybersecurity expertise
- Cost/ROI
- IR Automation

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success was:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Agriculture Company

Introduction

This case study of a medium enterprise agriculture company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Rapid7 MDR service has allowed us to use a very small internal team and leverage a 7×24 SOC with trained experts to watch over things.”

“Without Rapid7 MDR, our team would not be able to cover the screens 7×24.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Predictable, asset-based pricing
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Very Good
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Non Profit

Introduction

This case study of a non-profit is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is night and day. In the past we have tried to implemented a SIEM in house which turned into a complete waste of money. When I took over this position, I was not going to fail and evaluated over 20 MDR providers.”

“Without Rapid7 MDR, ,my team would not know what is happening and be able to respond.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They were unable to keep pace with organization’s security needs
Prior to implementing Rapid7 MDR, they had approximately 5 dedicated FTEs we part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR:
- Containment/Incident response
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- Cost/ROI

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- Automated attack containment provided by MDR Active Response
- Predictable, asset-based pricing
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Wholesale Distribution Company

Introduction

This case study of a medium enterprise wholesale distribution company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We don’t have to worry about piecing together solutions anymore and then try to find time to dig through the findings that those solution require. It’s valuable that we have a team of security experts and tools reviewing our environment rather than our small team trying to do so in our spare time.”

“Without Rapid7 MDR, our team would not be able to serve the business properly or feel as confident that our systems are protected as they are with Rapid7.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They were unable to keep pace with organization’s security needs
- They needed expert support and guidance
Confirmed that prior to implementing Rapid7 MDR, they had approximately 5 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- Cost/ROI
- IR Automation

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Automated attack containment provided by MDR Active Response
- Predictable, asset-based pricing
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Without Rapid7 MDR, our team would not be able to catch vulnerabilities or breaches as quickly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the resources/budget to do it in-house
Confirmed that prior to implementing Rapid7 MDR, they had approximately 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Cybersecurity expertise
- Forensics

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Direct Federal Credit Union

Introduction

This case study of Direct Federal Credit Union is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that I can sleep at night now. It works and works well.”

“Without Rapid7 MDR, my team wouldn’t be able to pursue additional security initiatives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Investigation capabilities
- Proactive threat hunting
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Small Business Consumer Products Company

Introduction

This case study of a small business consumer products company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is the mean time to value. The ability to quickly spin up a SIEM solution with around the clock monitoring checks most of the boxes required within the majority of frameworks and compliance models.”

“Without Rapid7 MDR, my team would not be able to mature beyond a single resource trying to implement best security practices.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, their organization’s in-house cybersecurity team had approximately 5 dedicated FTEs.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Technology stack in use
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- Cost/ROI
- IR Automation

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has remained consistent since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Needs Improvement
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Rapid7 MDR service has impacted our business by improving our visibility and time to respond greatly.”

“Without Rapid7 MDR, our team would not be able to sleep comfortably at night.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
  **They were unable to keep pace with organization’s security needs
Prior to implementing Rapid7 MDR, their organization’s in-house cybersecurity team had approximately 5 dedicated FTEs.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR:
- Team augmentation
- Technology stack in use
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Forensics
- IR Automation

Results

The aspects of Rapid7 MDR that was most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Traditional Medicinals

Introduction

This case study of Traditional Medicinals is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“The impact Rapid7s MDR program has had on our organization is that originally, we really didn’t have a program and when a partner of ours was hit with a ransomware attack we determined that we really had to move to a managed detection service. After speaking with a few different groups we decided that Rapid7 would be the best partner for my team. We are not experts in cyber security and we know we would be relaying heavily on our partner. At the time it seemed, and has proven to be true, that Rapid7 was going to work with us not just provide a tool.”

“Without Rapid7 MDR, our team wouldn’t even know where to begin in fixing our environment to protect the company from bad actors.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

Traditional Medicinals decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, their organization’s in-house cybersecurity team had approximately 3 dedicated FTEs.

Use Case

The criteria most important in their decision to select Rapid7 MDR:
- Team augmentation
- Proactive threat hunting
- Threat intelligence
- Visibility and reporting
- Cost/ROI

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Proactive threat hunting
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Very Good
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Retail Company

Introduction

This case study of a medium enterprise retail company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact that Rapid7s MDR service has had on our overall organization is that it has fulfilled our insurance policy requirements, helped give the IT department and C level managers peace of mind, and uncovered best practices that we should be implementing in our environment.”

“Without Rapid7 MDR, my team would not be able to have our cyber insurance policy or a Customer Service Advisor who knows our environment who can help us with all things security.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the resources/budget to do it in-house
- They needed to fulfill a cyber insurance requirement
Prior to implementing Rapid7 MDR, they confirmed their in-house cybersecurity team had approximately 8 dedicated FTEs.

Use Case

The criteria most important in their decision to select Rapid7 MDR:
- Team augmentation
- Investigation capabilities
- Containment/Incident response
- Proactive threat hunting
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise
- Cost/ROI

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has remained consistent since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Respond (MTTR)
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using MDR has impacted our overall security program by giving the team 24×7 visibility into the companies infrastructure.”

“Without Rapid7 MDR, our team would not be able to focus on incident response and provide 24×7 monitoring.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They didn’t have a large enough team to do it in-house
  **They didn’t have the right technology
- They didn’t have the resources/budget to do it in-house
Prior to implementing Rapid7 MDR, they had approximately 10 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR:
- Technology stack in use
- Investigation capabilities
- Proactive threat hunting
- Visibility and reporting

Results

The aspects of Rapid7 MDR that is most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Excellent
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Improved their Mean Time To Detect (MTTD)
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Small Business Aerospace & Defense Company

Introduction

This case study of a small business aerospace & defense company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Rapid7’s MDR service has impacted my organization by solving many needed areas in one offering. "

“Without Rapid7 MDR, my team would not be able to go day to day. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

Why they decided to adopt a managed detection and response solution:
- They didn’t have a large enough team to do it in-house
- They were unable to keep pace with organization’s security needs
- They needed expert support and guidance
MDR solutions they used previously to Rapid7 MDR:
- Arctic Wolf MDR
- Another
Prior to implementing Rapid7 MDR, they had approximately 4 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

*The criteria that was most important in their decision to select Rapid7 MDR:

Investigation capabilities
Containment/Incident response
Proactive threat hunting
Correlation and triage of alerts
Threat intelligence
Visibility and reporting
Cybersecurity expertise
Forensics
Cost/ROI
IR Automation

Results

Aspects of Rapid7 MDR most impactful to their organizations’ security success:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Partnering with a Rapid7 Security Advisor
- Automated attack containment provided by MDR Active Response
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

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