SCP Health

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Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

SCP Health

Introduction

This case study of SCP Health is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Rapid7 MDR has filled some gaps for us. The service has also helped mature our posture according to our last audit. "

“Without Rapid7 MDR, our team would not have nearly as much visibility as we do now. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
Prior to implementing Rapid7 MDR, they approximately 6 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria most important in their decision to select Rapid7 MDR was:
- Investigation capabilities
- Proactive threat hunting
- Correlation and triage of alerts
- Threat intelligence
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Partnering with a Rapid7 Security Advisor
- Ability to pivot to engage Rapid7 in Incident Response if breached
- Proactive threat hunting
- Complements other Rapid7 Insight solutions
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Very Good
- Technology: Very Good
- Threat detection: Very Good
- Incident Response: Very Good
- Reporting: Very Good
- Customer Advisor Guidance: Very Good
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture

TechValidate Research on Rapid7

SCP Health

Introduction

Challenges

Use Case

Results

Company Profile

About Rapid7 Managed Detection and Response (MDR) Services & Solutions

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