TechValidate Research on Rapid7

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rapid7. TechValidate stands behind the authenticity of all published data. Learn more »



243 Customers Surveyed

2,019 Data Points Collected

60 Published TechFacts

4 Published Charts

29 Published Case Studies



Selected Research Highlights


Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

US Signal

Introduction

This case study of US Signal is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“Rapid7 MDR has enabled our leadership to sleep better at night and our SOC team to grow in capability outside of simply triaging SIEM alerts all day.”

“Without Rapid7 MDR, our team wouldn’t be able to be confident that our internal SOC has an external backstop providing an extra set of eyes on our security.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • They decided to adopt a managed detection and response solution because :
    • A combination of wanting to augment our SOC team and it being affordable for us compared to other services.
  • Prior to implementing Rapid7 MDR, they had approximately 4 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

  • The criteria most important in their decision to select Rapid7 MDR was:
    • Team augmentation
    • Technology stack in use
    • Visibility and reporting

Results

  • The aspects of Rapid7 MDR most impactful to their organizations’ security success are:
    • 24 × 7 × 365 SOC team
    • Access to the XDR technology the MDR SOC uses
    • Predictable, asset-based pricing
  • They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Very Good
    • Technology: Very Good
    • Threat detection: Very Good
    • Reporting: Needs Improvement
    • Customer Advisor Guidance: Very Good
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Spent less time doing investigations
    • Improved their Mean Time To Detect (MTTD)
    • Received fewer false positives
    • Improved their coverage outside the 5×8 work week
    • Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Which of the following drove your decision to adopt a managed detection and response solution?

Which of the following drove your decision to adopt a managed detection and response solution?

Didn’t have a large enough team to do it in-house
77%
Needed expert support and guidance
46%
Didn't have the resources/budget to do it in-house
42%
No existing D&R Program
41%
Didn’t have the right technology
33%
Unable to keep pace with organization's security needs
25%
Recent exposure, attack, or data leak
9%
Other
12%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Statistic

76% of surveyed organizations have improved our overall security posture since they implemented Rapid7 MDR.

76%

Threat Command by Rapid7 (formerly IntSights) Customer Statistic

85% of surveyed organizations said their threat detection and remediation capabilities have improved since adopting Threat Command.

85%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Small Business Aerospace & Defense Company

Introduction

This case study of a small business aerospace & defense company is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Rapid7’s MDR service has impacted my organization by solving many needed areas in one offering. "

“Without Rapid7 MDR, my team would not be able to go day to day. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • Why they decided to adopt a managed detection and response solution:
    • They didn’t have a large enough team to do it in-house
    • They were unable to keep pace with organization’s security needs
    • They needed expert support and guidance
  • MDR solutions they used previously to Rapid7 MDR:
    • Arctic Wolf MDR
    • Another
  • Prior to implementing Rapid7 MDR, they had approximately 4 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

*The criteria that was most important in their decision to select Rapid7 MDR:

  • Investigation capabilities
  • Containment/Incident response
  • Proactive threat hunting
  • Correlation and triage of alerts
  • Threat intelligence
  • Visibility and reporting
  • Cybersecurity expertise
  • Forensics
  • Cost/ROI
  • IR Automation

Results

  • Aspects of Rapid7 MDR most impactful to their organizations’ security success:
    • 24 × 7 × 365 SOC team
    • Access to the XDR technology the MDR SOC uses
    • Partnering with a Rapid7 Security Advisor
    • Automated attack containment provided by MDR Active Response
    • Ability to pivot to engage Rapid7 in Incident Response if breached
    • Complements other Rapid7 Insight solutions
  • They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Excellent
    • Technology: Excellent
    • Threat detection: Excellent
    • Incident Response: Excellent
    • Reporting: Excellent
    • Customer Advisor Guidance: Excellent
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Spent less time doing investigations
    • Improved their Mean Time To Detect (MTTD)
    • Improved their Mean Time To Respond (MTTR)
    • Received less false positives
    • Had more time to focus on other security initiatives
    • Had more time to focus on professional development/skills
    • Improved their coverage outside the 5×8 work week
    • Have improved our overall security posture
    • Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Since implementing Rapid7 MDR, our team has:

Have improved our overall security posture
76%
Improved our coverage outside the 5x8 work week
65%
Had more time to focus on other security initiatives
64%
Spent less time doing investigations
46%
Improved our Mean Time To Detect (MTTD)
35%
Improved our Mean Time To Respond (MTTR)
35%
Had more time to focus on professional development/skills
26%
Have been able to engage more with the business
21%
Received less false positives
21%


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