Original Research on Rapid7

Rapid7 InsightIDR Customer Statistic

77% of Rapid7 InsightIDR customers have deployed the Insight Agent on at least 3/4 of their environment.

77%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Which aspects of Rapid7 MDR are most impactful to your organizations’ security success?

24 x 7 x 365 SOC team	92%
Ability to pivot to engage Rapid7 in Incident Response if breached	55%
Proactive threat hunting	55%
Partnering with a Rapid7 Security Advisor	37%
Automated attack containment provided by MDR Active Response	34%
Complements other Rapid7 Insight solutions	27%
Access to the XDR technology the MDR SOC uses	20%
Predictable, asset-based pricing	18%

Rapid7 InsightIDR Case Study

Rapid7 InsightIDR Case Study: ODEK Technologies

Introduction

This case study of ODEK Technologies is based on an October 2021 survey of InsightIDR customers by TechValidate, a 3rd-party research service.

“InsightIDR gives us visibility into the activities on our servers and network. Before we were blind.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select InsightIDR:

Difficulty identify cyber security threats on endpoints
Lacking SOC efficiency around detection and response

Use Case

The key features and functionalities of InsightIDR that the surveyed company uses:

What they leverage InsightIDR for:
- User Behavior Analytics (UBA)
- Curated Threat Intelligence and Detections
- Network Traffic Analysis (NTA)
InsightIDR is their Security Incident and Event Management (SIEM) product. “As our SIEM we leverage InsightIDR for our data lake, log ingestion, data retention and compliance tool, and to monitor for policy violations.”
They have deployed 51% – 75% of their assets in the Insight Agent.
Outcomes realized by leveraging the Insight Agent with InsightIDR:
- Accelerated detection of targeted or compromised assets
- Accelerated time to contain threats on the endpoint

Results

The surveyed company achieved the following results with InsightIDR:

Confirmed that InsightIDR provided about the same time to value, compared to similar tools used in the past.
Since they started using InsightIDR, they said that Threat detection and response is greatly improved.
InsightIDR helped them to:
- Level up and advance security program
- Spend more time on training and advancing security skills
- Spend more time on innovative work / special projects
- Greatly improve team efficiency
- Reduce team burnout
- Improve work-life balance
- Improve employee retention
Since adopting InsightDR by how much were you able to reduce the following:
- The team time to address an incident: 50% or more
- The mean time to respond (MTTR): 50% or more
- The mean time to resolution or containment (MTTC): 25-50%
- Employee downtime as a result of incidents: 50% or more
- Occurrence of false positives: 50% or more

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Which of the following drove your decision to adopt a managed detection and response solution?

Didn’t have a large enough team to do it in-house	77%
Needed expert support and guidance	46%
Didn't have the resources/budget to do it in-house	42%
No existing D&R Program	41%
Didn’t have the right technology	33%
Unable to keep pace with organization's security needs	25%
Recent exposure, attack, or data leak	9%
Other	12%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Energy & Utilities Company

Introduction

This case study of a medium enterprise energy & utilities company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“MDR has strengthened our security posture immensely. Prior to having MDR monitor our environment, only basic alerting was setup on individual systems that could not paint the whole picture. Many of these alerts would be false positives and would be ignored. Now that we have an entire team watching the entire environment, we know any alert that comes from MDR is worth investigating! "

“Without Rapid7 MDR, our team would not be able to sleep well at night!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

They decided to adopt a managed detection and response solution because:
- They had no existing D&R Program
- They didn’t have a large enough team to do it in-house
- They didn’t have the right technology
- They needed expert support and guidance
Prior to implementing Rapid7 MDR, they had approximately 1 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

The criteria that was most important in their decision to select Rapid7 MDR was:
- Team augmentation
- Containment/Incident response
- Visibility and reporting
- Cybersecurity expertise

Results

The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
- 24 × 7 × 365 SOC team
- Access to the XDR technology the MDR SOC uses
- Ability to pivot to engage Rapid7 in Incident Response if breached
They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
How they rate the following capabilities based on experience with Rapid7 MDR:
- SOC Expertise: Excellent
- Technology: Excellent
- Threat detection: Excellent
- Incident Response: Excellent
- Reporting: Excellent
- Customer Advisor Guidance: Excellent
Since we’ve implemented Rapid7 MDR, our team has:
- Spent less time doing investigations
- Improved their Mean Time To Detect (MTTD)
- Improved their Mean Time To Respond (MTTR)
- Received less false positives
- Had more time to focus on other security initiatives
- Had more time to focus on professional development/skills
- Improved their coverage outside the 5×8 work week
- Have improved our overall security posture
- Have been able to engage more with the business

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Statistic

74% of surveyed organizations – when asked what criteria was most important in their decision to select Rapid7 MDR, said proactive threat hunting.

74%

TechValidate Research on Rapid7

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rapid7. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Rapid7 InsightIDR Case Study: ODEK Technologies

Introduction

Challenges

Use Case

Results

Company Profile

About Rapid7 InsightIDR

Which of the following drove your decision to adopt a managed detection and response solution?

Medium Enterprise Energy & Utilities Company

Introduction

Challenges

Use Case

Results

Company Profile

About Rapid7 Managed Detection and Response (MDR) Services & Solutions

More to Explore

About Rapid7

The Rapid7 Insight Platform: Unify Data Collection, Scale With Ease, Integrate Seamlessly. Visibility, Analytics, and Automation Needed to Unite Your Teams and Amplify Efficiency.