TechValidate Research on Rapid7

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rapid7. TechValidate stands behind the authenticity of all published data. Learn more »



469 Customers Surveyed

3,920 Data Points Collected

127 Published TechFacts

8 Published Charts

59 Published Case Studies



Selected Research Highlights


Rapid7 InsightIDR Customer Satisfaction Rating

This Rapid7 customer would be likely to recommend InsightIDR for this reason:

InsightIDR is a quality product with plenty of features/integrations that can fit many use cases.

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Testimonial

Without Rapid7’s MDR service, I wouldn’t be able to sleep comfortably throughout the night.

CISO, CSO, or similar senior cybersecurity position, Small Business Automotive & Transport Company

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Direct Federal Credit Union

Introduction

This case study of Direct Federal Credit Union is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that I can sleep at night now. It works and works well.”

“Without Rapid7 MDR, my team wouldn’t be able to pursue additional security initiatives.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • They decided to adopt a managed detection and response solution because:
    • They didn’t have the resources/budget to do it in-house
    • They needed expert support and guidance
  • Prior to implementing Rapid7 MDR, they had 3 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

  • The criteria most important in their decision to select Rapid7 MDR was:
    • Team augmentation
    • Investigation capabilities
    • Proactive threat hunting
    • Threat intelligence
    • Visibility and reporting
    • Cybersecurity expertise

Results

  • Aspects of Rapid7 MDR most impactful to their organizations’ security success:
    • 24 × 7 × 365 SOC team
    • Partnering with a Rapid7 Security Advisor
    • Automated attack containment provided by MDR Active Response
  • They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Excellent
    • Technology: Excellent
    • Threat detection: Excellent
    • Incident Response: Excellent
    • Reporting: Excellent
    • Customer Advisor Guidance: Excellent
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Had more time to focus on other security initiatives
    • Had more time to focus on professional development/skills
    • Improved their coverage outside the 5×8 work week

Rapid7 InsightIDR Customer Research

Driving Tangible Results with Rapid7 InsightIDR

Since adopting InsightIDR by how much were you able to reduce the following?

50% or more 25-50% 10-25% 0-10%

The team time to address an incident
The mean time to respond (MTTR)
The mean time to resolution or containment (MTTC)
Employee downtime as a result of incidents
Occurance of false positives

Rapid7 InsightIDR Case Study

Rapid7 InsightIDR Case Study: Educational Institution

Introduction

This case study of a educational institution is based on an October 2021 survey of Rapid7 InsightIDR customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Rapid7 InsightIDR improved our detection and response times”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Rapid7 InsightIDR:

  • Difficulty identifying cyber security threats on endpoints
  • Lacking SOC efficiency around detection and response
  • Dealing with many blind spots across our environment

Use Case

The key features and functionalities of Rapid7 InsightIDR that the surveyed organization uses:

  • User Behavior Analytics (UBA)
  • Curated Threat Intelligence and Detections
  • Endpoint Detection and Response (EDR)
  • Centralized Log Management
  • Investigations and Incident Response
  • Automation

This organization leverages InsightIDR as both their SIEM and XDR.

They have deployed the Rapid7 Insight Agent across 100% of the assets in their environment. Outcomes realized by leveraging the Insight Agent with InsightIDR:

  • Improved endpoint visibility
  • Accelerated detection of targeted or compromised assets
  • Accelerated time to contain threats on the endpoint

Results

The surveyed organization achieved the following results with Rapid7 InsightIDR:

  • Confirmed that they have not used a similar tool in the past
  • Since they started using InsightIDR, they said that Threat detection and response is greatly improved.

The surveyed company agreed that InsightIDR helped them to:

  • Level up and advance security program
  • Spend more time on training and advancing security skills
  • Spend more time on innovative work / special projects
  • Improve work-life balance

Since adopting InsightIDR, they stated that they were able to reduce:

  • Team time to address an incident by 25-50%
  • Mean time to respond (MTTR) by 50% or more
  • Mean time to resolution or containment (MTTC) by 50% or more
  • Employee downtime as a result of incidents by 10-25%
  • Occurrence of false positives by 25-50%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Since implementing Rapid7 MDR, our team has:

Have improved our overall security posture
76%
Improved our coverage outside the 5x8 work week
65%
Had more time to focus on other security initiatives
64%
Spent less time doing investigations
46%
Improved our Mean Time To Detect (MTTD)
35%
Improved our Mean Time To Respond (MTTR)
35%
Had more time to focus on professional development/skills
26%
Have been able to engage more with the business
21%
Received less false positives
21%


More to Explore



About Rapid7

The Rapid7 Insight Platform: Unify Data Collection, Scale With Ease, Integrate Seamlessly. Visibility, Analytics, and Automation Needed to Unite Your Teams and Amplify Efficiency.

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