TechValidate Research on Rapid7

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rapid7. TechValidate stands behind the authenticity of all published data. Learn more »

469 Customers Surveyed

3,920 Data Points Collected

127 Published TechFacts

8 Published Charts

59 Published Case Studies

Selected Research Highlights

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Which aspects of Rapid7 MDR are most impactful to your organizations’ security success?

24 x 7 x 365 SOC team
Ability to pivot to engage Rapid7 in Incident Response if breached
Proactive threat hunting
Partnering with a Rapid7 Security Advisor
Automated attack containment provided by MDR Active Response
Complements other Rapid7 Insight solutions
Access to the XDR technology the MDR SOC uses
Predictable, asset-based pricing

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Medium Enterprise Computer Software Company


This case study of a medium enterprise computer software company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The impact Rapid7’s Managed Detection and Response service has had on our overall organization’s security program is that we are able to focus on security projects more and give assurances to the company management and clients that specialist have eyes on our logs 24×7×365.”

“Without Rapid7 MDR, our team wouldn’t be able to focus as much on other areas of importance to the business and security framework alignment initiatives.”


The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • They decided to adopt a managed detection and response solution because:
    • They didn’t have a large enough team to do it in-house
    • They didn’t have the right technology
    • They didn’t have the resources/budget to do it in-house
    • They needed expert support and guidance
  • Prior to implementing Rapid7 MDR, they had approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

  • The criteria most important in their decision to select Rapid7 MDR was:
    • Investigation capabilities
    • Containment/Incident response
    • Proactive threat hunting
    • Correlation and triage of alerts
    • Threat intelligence
    • Visibility and reporting
    • Cybersecurity expertise


  • The aspects of Rapid7 MDR most impactful to their organizations’ security success are:
    • 24 × 7 × 365 SOC team
    • Ability to pivot to engage Rapid7 in Incident Response if breached
    • Proactive threat hunting
  • They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Very Good
    • Technology: Very Good
    • Threat detection: Very Good
    • Incident Response: Very Good
    • Reporting: Very Good
    • Customer Advisor Guidance: Very Good
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Spent less time doing investigations
    • Had more time to focus on other security initiatives
    • Had more time to focus on professional development/skills
    • Improved their coverage outside the 5×8 work week
    • Have improved our overall security posture

Rapid7 InsightIDR Case Study

Rapid7 InsightIDR Case Study: Alfa Travel, Ltd


This case study of Alfa Travel. Ltd. is based on an October 2021 survey of Rapid7 InsightIDR customers by TechValidate, a 3rd-party research service.

“Without InsightIDR we would have little visibility into security across the infrastructure. We’re a team of 3 (including me as Head) and don’t have the resources for an in-house SOC or fully managed solution. InsightIDR provides us alerts to anything untoward whereas we would have been clueless before.”


The business challenges experienced before evaluating and ultimately selecting InsightIDR:

  • Lacking SOC efficiency around detection and response
  • Steep learning curve for new employees to get up to speed with security tools
  • Lots of jumping between different tools; leveraging multiple tools to look at different security telemetry
  • Dealing with many blind spots across our environment
  • Challenged to satisfy compliance and regulatory requirements around log retention and monitoring

Use Case

The key features and functionalities of Rapid7 InsightIDR that the surveyed company uses:

  • Curated Threat Intelligence and Detections
  • Centralized Log Management
  • Investigations and Incident Response
  • Threat Hunting
  • Deception Technology

This organization leverages InsightIDR as both their SIEM and XDR.

Outcomes realized by leveraging the Rapid7 Insight Agent with InsightIDR:

  • Accelerated detection of targeted or compromised assets


The surveyed company achieved the following results with InsightIDR:

  • Confirmed that InsightIDR provided superior time to value, compared to similar tools used in the past.
  • Since they started using InsightIDR, they said that Threat detection and response is greatly improved.

The surveyed company agreed that InsightIDR helped them to:

  • Level up and advance security program
  • Spend more time on training and advancing security skills
  • Spend more time on innovative work / special projects
  • Greatly improve team efficiency
  • Reduce team burnout
  • Improve work-life balance

Since adopting InsightDR, they stated that they were able to reduce:

  • Team time to address an incident by 50% or more
  • Mean time to respond (MTTR) by 50% or more
  • Mean time to resolution or containment (MTTC) by 50% or more
  • Employee downtime as a result of incidents by 25-50%
  • Occurrence of false positives by 25-50%

Threat Command by Rapid7 (formerly IntSights) Customer Statistic

85% of surveyed organizations said their threat detection and remediation capabilities have improved since adopting Threat Command.


Rapid7 InsightIDR Customer Testimonial

Since adopting InsightIDR, the investigation process is become much more sophisticated. Alerts are more detailed and normalized.

IT Security Engineer, Medium Enterprise Industrial Manufacturing Company

Rapid7 InsightIDR Customer Research

Top 5 Rapid7 InsightIDR Use Cases

What does your team leverage Rapid7 InsightIDR for?

Investigations and Incident Response
Centralized Log Management
User Behavior Analytics (UBA)
Curated Threat Intelligence and Detections
Endpoint Detection and Response (EDR)

More to Explore

About Rapid7

The Rapid7 Insight Platform: Unify Data Collection, Scale With Ease, Integrate Seamlessly. Visibility, Analytics, and Automation Needed to Unite Your Teams and Amplify Efficiency.

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