TechValidate Research on Rapid7

These pages present data that TechValidate has sourced via direct research with verified customers and users of Rapid7. TechValidate stands behind the authenticity of all published data. Learn more »



469 Customers Surveyed

3,920 Data Points Collected

127 Published TechFacts

8 Published Charts

59 Published Case Studies



Selected Research Highlights


Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Testimonial

This has greatly increased our visibility, detection, and response capabilities for on and off-hours. The UEBA functionality of the agent is amazing as well. Overall the service is extremely valuable and well worth the price.

Security Administrator/Analyst, Medium Enterprise Insurance Company

Rapid7 InsightIDR Customer Research

Top 5 Rapid7 InsightIDR Use Cases

What does your team leverage Rapid7 InsightIDR for?

Investigations and Incident Response
81%
Centralized Log Management
70%
User Behavior Analytics (UBA)
68%
Curated Threat Intelligence and Detections
53%
Endpoint Detection and Response (EDR)
46%

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a February 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“This biggest impact of implementing Rapid7 MDR is that now we can confidently say that rapid7 will detect the next threat we are facing as an organization.”

“Without Rapid7 MDR, our team would not be able to detect the threats facing the organization, especially on the endpoints”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • They decided to adopt a managed detection and response solution because:
    • They didn’t have a large enough team to do it in-house
    • They were unable to keep pace with organization’s security needs
  • Prior to implementing Rapid7 MDR, they approximately 2 dedicated FTEs as part of their organization’s in-house cybersecurity team.

Use Case

  • The criteria most important in their decision to select Rapid7 MDR was:
    • Technology stack in use
    • Investigation capabilities
    • Proactive threat hunting
    • Threat intelligence
    • Visibility and reporting
    • Cybersecurity expertise
    • Forensics
    • Cost/ROI

Results

  • The aspects of Rapid7 MDR most impactful to their organizations’ security success were:
    • 24 × 7 × 365 SOC team
    • Partnering with a Rapid7 Security Advisor
    • Automated attack containment provided by MDR Active Response
    • Ability to pivot to engage Rapid7 in Incident Response if breached
    • Proactive threat hunting
    • Complements other Rapid7 Insight solutions
  • They said “Our detection and response program has substantially improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Excellent
    • Technology: Excellent
    • Threat detection: Excellent
    • Incident Response: Excellent
    • Reporting: Excellent
    • Customer Advisor Guidance: Excellent
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Spent less time doing investigations
    • Received less false positives
    • Improved their coverage outside the 5×8 work week
    • Have improved our overall security posture

Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research

Which aspects of Rapid7 MDR are most impactful to your organizations’ security success?

24 x 7 x 365 SOC team
92%
Ability to pivot to engage Rapid7 in Incident Response if breached
55%
Proactive threat hunting
55%
Partnering with a Rapid7 Security Advisor
37%
Automated attack containment provided by MDR Active Response
34%
Complements other Rapid7 Insight solutions
27%
Access to the XDR technology the MDR SOC uses
20%
Predictable, asset-based pricing
18%

Rapid7 InsightIDR Customer Testimonial

Rapid7 InsightIDR gives us visibility into the activities on our servers and network. Before we were blind.

Karien Greeff, Director, Security , ODEK Technologies

Rapid7 Managed Detection and Response (MDR) Services & Solutions Case Study

Traditional Medicinals

Introduction

This case study of Traditional Medicinals is based on a March 2022 survey of Rapid7 Managed Detection and Response (MDR) Services & Solutions customers by TechValidate, a 3rd-party research service.

“The impact Rapid7s MDR program has had on our organization is that originally, we really didn’t have a program and when a partner of ours was hit with a ransomware attack we determined that we really had to move to a managed detection service. After speaking with a few different groups we decided that Rapid7 would be the best partner for my team. We are not experts in cyber security and we know we would be relaying heavily on our partner. At the time it seemed, and has proven to be true, that Rapid7 was going to work with us not just provide a tool.”

“Without Rapid7 MDR, our team wouldn’t even know where to begin in fixing our environment to protect the company from bad actors.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Rapid7 Managed Detection and Response (MDR) Services & Solutions:

  • Traditional Medicinals decided to adopt a managed detection and response solution because:
    • They had no existing D&R Program
    • They didn’t have a large enough team to do it in-house
    • They didn’t have the right technology
    • They needed expert support and guidance
  • Prior to implementing Rapid7 MDR, their organization’s in-house cybersecurity team had approximately 3 dedicated FTEs.

Use Case

  • The criteria most important in their decision to select Rapid7 MDR:
    • Team augmentation
    • Proactive threat hunting
    • Threat intelligence
    • Visibility and reporting
    • Cost/ROI

Results

  • Aspects of Rapid7 MDR most impactful to their organizations’ security success:
    • 24 × 7 × 365 SOC team
    • Proactive threat hunting
  • They said “Our detection and response program has greatly improved since partnering with Rapid7 MDR.”
  • How they rate the following capabilities based on experience with Rapid7 MDR:
    • SOC Expertise: Very Good
    • Technology: Very Good
    • Threat detection: Excellent
    • Incident Response: Excellent
    • Reporting: Very Good
    • Customer Advisor Guidance: Excellent
  • Since we’ve implemented Rapid7 MDR, our team has:
    • Improved their Mean Time To Detect (MTTD)
    • Improved their Mean Time To Respond (MTTR)
    • Had more time to focus on other security initiatives


More to Explore



About Rapid7

The Rapid7 Insight Platform: Unify Data Collection, Scale With Ease, Integrate Seamlessly. Visibility, Analytics, and Automation Needed to Unite Your Teams and Amplify Efficiency.

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