Rapid7 InsightIDR Customer Research
Since adopting InsightIDR by how much were you able to reduce the following?
50% or more
25-50%
10-25%
0-10%
| The team time to address an incident |
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| The mean time to respond (MTTR) |
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| The mean time to resolution or containment (MTTC) |
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| Employee downtime as a result of incidents |
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| Occurance of false positives |
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Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research
Since implementing Rapid7 MDR, our team has:
| Have improved our overall security posture |
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| Improved our coverage outside the 5x8 work week |
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| Had more time to focus on other security initiatives |
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| Spent less time doing investigations |
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| Improved our Mean Time To Detect (MTTD) |
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| Improved our Mean Time To Respond (MTTR) |
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| Had more time to focus on professional development/skills |
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| Have been able to engage more with the business |
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| Received less false positives |
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Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research
Which aspects of Rapid7 MDR are most impactful to your organizations’ security success?
| 24 x 7 x 365 SOC team |
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| Ability to pivot to engage Rapid7 in Incident Response if breached |
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| Proactive threat hunting |
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| Partnering with a Rapid7 Security Advisor |
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| Automated attack containment provided by MDR Active Response |
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| Complements other Rapid7 Insight solutions |
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| Access to the XDR technology the MDR SOC uses |
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| Predictable, asset-based pricing |
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Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research
Which of the following requirements were most important in your decision to select Rapid7 MDR?
| Proactive threat hunting |
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| Cybersecurity expertise |
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| Investigation capabilities |
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| Visibility and reporting |
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| Containment/Incident response |
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| Threat intelligence |
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| Team augmentation |
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| Correlation and triage of alerts |
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| Technology stack in use |
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| Cost/ROI |
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| Forensics |
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| IR Automation |
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Rapid7 Managed Detection and Response (MDR) Services & Solutions Customer Research
Which of the following drove your decision to adopt a managed detection and response solution?
| Didn’t have a large enough team to do it in-house |
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| Needed expert support and guidance |
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| Didn't have the resources/budget to do it in-house |
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| No existing D&R Program |
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| Didn’t have the right technology |
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| Unable to keep pace with organization's security needs |
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| Recent exposure, attack, or data leak |
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| Other |
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Rapid7 InsightIDR Customer Research
What does your team leverage Rapid7 InsightIDR for?
| Investigations and Incident Response |
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| Centralized Log Management |
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| User Behavior Analytics (UBA) |
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| Curated Threat Intelligence and Detections |
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| Endpoint Detection and Response (EDR) |
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| Threat Hunting |
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| Cloud Monitoring and Detections |
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| Compliance Reporting |
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| Deception Technology |
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| Network Traffic Analysis (NTA) |
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Rapid7 InsightIDR Customer Research
Which of the following business challenges were you experiencing that led you to evaluate and ultimately select Rapid7 InsightIDR?
| Dealing with many blind spots across our environment |
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| Difficulty identifying cyber security threats on endpoints |
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| Lots of jumping between different tools; leveraging multiple tools to look at different security telemetry |
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| Lacking SOC efficiency around detection and response |
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| Challenged to satisfy compliance and regulatory requirements around log retention and monitoring |
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| Too many false positive alerts from current detection tools; too much noise |
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