TechValidate Research on Hiya

104 TechFacts – Page 1 of 4


Hiya Customer Satisfaction Rating

A Line of Business Manager at a Global 500 retail company would be very likely to recommend Hiya for this reason:

Great to work with, very helpful with setting up the service.

Hiya Customer Satisfaction Rating

Spencer Arthur, an IT Systems Analyst at Charleston Area Medical Center, would be very likely to recommend Hiya for this reason:

You guys are extremely helpful.

Hiya Customer Satisfaction Rating

Kevin Wagoner, a Chief Technology Officer at Balboa Digital LLC, would be very likely to recommend Hiya for this reason:

Easy to work with. Reliable systems.

Hiya Customer Satisfaction Rating

A COO at a medium enterprise automotive & transport company would be very likely to recommend Hiya for this reason:

Simple onboarding, simple interface to use.

Hiya Customer Satisfaction Rating

Franck Prugnot, a Project Manager at INO Telecom, would be very likely to recommend Hiya for this reason:

Great product, very reactive team.

Hiya Customer Satisfaction Rating

Dax Valdez, an Operations Manager at Transitive Media/Lead Client Inc, would be very likely to recommend Hiya for this reason:

The caller ID branding and reputation feedback are must-haves and your pricing is very reasonable.

Hiya Customer Satisfaction Rating

An Operations Manager at a small business healthcare company would be likely to recommend Hiya for this reason:

Great experience and easy to use.

Hiya Customer Satisfaction Rating

A Vice President at a Global 500 retail company would be very likely to recommend Hiya for this reason:

Account managers are excellent

Hiya Customer Satisfaction Rating

Integrity Insurance & Financial Services would be very likely to recommend Hiya for this reason:

Your product does what it says it does: you brand our calls and we get people to answer when we call. It just makes sense.

Hiya Customer Satisfaction Rating

An Operations Manager at a Global 500 retail company would be very likely to recommend Hiya for this reason:

Easy access to powerful reporting tools in the Hiya Connect console. Friendly and courteous account managers. Highly effective product to enhance customer relations and trust.

Hiya Customer Statistic

73% of surveyed organizations agree that their average answer rate has improved with Hiya.

73%

Hiya Customer Fact

A Fortune 500 healthcare company said their answer rates improved by an average of 30% since implementing Hiya.

Hiya Customer Statistic

92% of surveyed organizations making outbound customer service calls said their average call duration increased by 41-50% after implementing Hiya Connect.

92%

Hiya Customer Fact

A large enterprise financial services company improved average answer rate by 31-40% since implementing Hiya Connect.

Hiya Customer Statistic

90% of surveyed organizations said cost to connect has decreased by 26-50% since using Hiya.

90%

Hiya Customer Statistic

90% of surveyed organizations who make outbound customer services calls said average time to resolve issues has improved by 51-75% since implementing Hiya.

90%

Hiya Customer Statistic

93% of surveyed organizations making outbound sales calls said revenue increased by 51-75% after implementing Hiya.

93%

Hiya Customer Statistic

88% of surveyed organizations said customer satisfaction (NPS, CSAT) improved 51-75% after implementing Hiya.

88%

Hiya Customer Statistic

89% of surveyed organizations said revenue improved by 26-50% since implementing Hiya.

89%

Hiya Customer Fact

McGuire Research Services saw answer rates increase 41-60% since implementing Hiya Connect.

Hiya Customer Fact

A Medium Enterprise Financial Services Company replaced their existing branded caller ID and reputation management solutions with Hiya because:

  • They could work with Hiya and get calls delivered with identity to all 3 major US carriers
  • The call reputation data in the self-service console
  • Hiya’s consultative approach & customer service
  • The ease of getting started and ease of use of the product

Hiya Customer Statistic

46% of surveyed organizations with an existing branded caller ID solution in place evaluated Hiya because their calls were being displayed with outdated or wrong caller ID names.

46%

Hiya Customer Statistic

46% of surveyed organizations with an existing branded caller ID solution in place decided to evaluate Hiya because they couldn’t see which calls were influenced with identity to prove ROI with their existing solution(s).

46%

Hiya Customer Statistic

92% of surveyed organizations with an existing branded caller ID solution in place said their outbound calls were still receiving end-user spam reports on outbound calls.

92%

Hiya Customer Statistic

It’s not a spam problem – it’s an answer rate problem

77% of surveyed organizations who already had a branded caller ID solution in place evaluated Hiya because their outbound calls were still being displayed as unidentified or unknown.

77%

Hiya Customer Fact

A Fortune 500 healthcare company said the average answer rate for calls has improved by 21-40% since implementing Hiya Connect.

Hiya Customer Satisfaction Rating

Hiya’s platform has a great user interface and their Account Managers are responsive and extremely helpful compared to competitors."

– Operations Manager, Medium Enterprise Financial Services Company

Hiya Customer Satisfaction Rating

Hiya’s Customer Success team delivers clear communication, the platform provides insightful reporting, and the support team provides timely responses. We’ve seen good ROI since we’ve implemented Hiya."

– Operations Manager, Global Fortune 500 Retail Company

Hiya Customer Satisfaction Rating

Hiya is easy to work with, responsive, and their branded caller ID solution is awesome."

- System Administrator, Fortune 500 Healthcare Company

Hiya Customer Satisfaction Rating

Hiya has good customer service and an easy-to-use console."

– Director, Campaign Management & Performance, Medium Enterprise Insurance Company




More Research on Hiya