Hiya Customer Research
Why customers who are using other branded call solutions chose Hiya Connect
| Ease of use |
|
|
| Reach & distribution |
|
|
| Analytics & insights functionality |
|
|
| Price |
|
Hiya Customer Research
What challenges were you experiencing that led you to evaluate Hiya?
| Our outbound calls were being labeled as spam |
|
|
| Our calls were being displayed as unidentified or unknown |
|
|
| Our answer rates and other key metrics were declining |
|
|
| Our calls were being displayed with outdated or wrong caller ID names |
|
|
| We needed more data and insights to help optimize our call center operations |
|
Hiya Customer Research
If you’ve experienced challenges with other branded call solutions, which statement(s) best describes the challenge(s)?
| I can't see which calls were influenced with identity |
|
|
| I haven't had a good experience with customer service or support |
|
|
| I don't have transparency into how the solution works |
|
|
| I don't have 24/7 control to update what is displayed on outbound call displays |
|
|
| The network reach is too low to make an impact |
|
Hiya Customer Research
What challenges were you experiencing that led you to evaluate Hiya?
| Our outbound calls were being labeled as spam |
|
|
| Our calls were being displayed as unidentified or unknown |
|
|
| Our answer rates and other key metrics were declining |
|
|
| We needed more data and insights to help optimize our call center operations |
|
|
| Our calls were being displayed with outdated or wrong caller ID names |
|
Hiya Customer Research
How has your average answer rate improved with Hiya Connect?
(Example: If average answer rate went from 25% to 30% that would represent a 20% improvement)
Hiya Customer Research
How have key business metrics improved with Hiya?
Improved 1-25%
Improved 26-50%
Improved by 51-75%
Improved by 76-100%
Improved 100%+
| Revenue |
|
| Sales Velocity |
|
| Customer Satisfaction (or NPS) |
|
| Average Time to Resolve Issues |
|
| Cost to Connect |
|