TechValidate Research on Hiya

These pages present data that TechValidate has sourced via direct research with verified customers and users of Hiya. TechValidate stands behind the authenticity of all published data. Learn more »



138 Customers Surveyed

1,208 Data Points Collected

56 Published TechFacts

9 Published Charts

1 Published Case Study



Selected Research Highlights


Hiya Customer Satisfaction Rating

James O’Neile, the Chief Marketing Officer at Revive Financial, would be very likely to recommend Hiya:

Great, simple service that provides the insights we need for decisioning.

Hiya Case Study

Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a December 2021 survey of Hiya customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Hiya:

  • Purpose of outbound calling operations:
    • Sales: Follow up, providing quotes, deal closing
    • Service: Answering inquiries, resolving issues, customer check-ins
  • Challenges they experienced which led them to evaluate Hiya:
    • Calls being displayed as unidentified or unknown
    • Outbound calls were being labeled as spam

Use Case

  • Key features and functionality of Hiya Connect the company uses:
    • Branded Call
    • Secure Call
    • Reputation monitoring & management

Results

The surveyed company achieved the following results with Hiya:

  • Average call duration increased by 11-20%
  • Average answer rate improved by 11-20%
  • Saw improvements in:
    • Revenue
    • Sales Velocity
    • Customer Satisfaction (or NPS®)
    • Average Time to Resolve Issues
    • Cost to Connect

Hiya Customer Research

Average Answer Rates for Sales Calls Increases with Hiya Connect

How has your average answer rate improved with Hiya Connect?

(Example: If average answer rate went from 25% to 30% that would represent a 20% improvement)

By 11-20%: 17%
By 21-30%: 21%
By 31-40%: 25%
By 51+: 12%
Other: 25%

Hiya Customer Research

How has your average answer rate improved with Hiya Connect?

By 0-10%: 18%
By 11-20%: 18%
By 21-30%: 18%
By 31-40%: 21%
By 41-50%: 6%
By 51-60%: 0%
By 61-70%: 0%
By 71-80%: 6%
By 81-90%: 0%
By 91-100%: 0%
By 100%+ (i.e. more than doubled): 0%
Other: 15%

Hiya Customer Fact

Educational Institution Resolves Issues Quicker with Hiya Connect

An educational institution has improved average time to resolve issues by 51-75% since partnering with Hiya.



More to Explore



About Hiya

Hiya is modernizing voice with trust, identity, and intelligence that drive unsurpassed performance of the voice channel. Carriers and enterprises worldwide are transforming voice with Hiya’s Voice Performance Platform, achieving full call integrity, superior experience, and higher connection rates that delight customers and deliver new levels of value for the business.

Hiya Website   Hiya Website