Hiya Customer Fact
Cardinal Financial Company said the average answer rate for calls has improved by 101-120% since implementing Hiya Connect.
Hiya Customer Satisfaction Rating
Paul Moon, a Director at Cardinal Financial Company, would be very likely to recommend Hiya for this reason:
Hiya Connect is a MUST HAVE for our company since our sales organization needs Hiya Connect in order to get in front of consumers for our outbound dialing campaigns and remain competitive against other mortgage lenders. If I am running a contact center again at another company in the future, I’m going to make sure I get Hiya there too.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Review
4/5 Stars
Improving our contact rate and increased sales volume due to improvement in contact rate.
We are now able to speak to more clients in a shorter amount of time and yield a greater sales volume per agent.
Hiya Customer Review
4/5 Stars
Much better reliability around our outbound #s spam risk scoring. Our sales and servicing teams are very happy with the results.
Our clients are much more likely to pickup our calls.
Hiya Customer Satisfaction Rating
Laura White, a Product Manager at SmartAsset.com, would be very likely to recommend Hiya for this reason:
Hiya helped give us way more insight into the delivery of our outbound calls. Additionally, we’ve received great support from our account manager, who has always helped us through all our questions and guiding us towards best practices.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Review
5/5 Stars
Monitor and manage our branded outbound phone numbers.
Early data shows that Hiya improves the answer rates for our outbound collections campaigns.
Hiya Customer Review
5/5 Stars
We have a HUGE inventory of numbers. Impossible for our customers to recognize them all. We can now display name on mobiles. This was big.
In healthcare, we have expensive resources (doctors, nurses, techs) making calls manually. Achieving first-call-resolution saves a lot of time.
Hiya Customer Satisfaction Rating
A Telecommunications Engineer at a Fortune 500 healthcare company would be very likely to recommend Hiya for this reason:
Hiya service works exactly as designed. Pricing is reasonable. Account team is great.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
A consumer electronics retailer in Europe would be very likely to recommend Hiya for this reason:
Excellent product, very willing partner and an overall joy to work with
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
A Director of Operations at a large enterprise professional services company would be very likely to recommend Hiya for this reason:
Great service, quick replies, easy to use and informative dashboard
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
Paul Moon, a Director, Contact Center at Cardinal Financial Company, would be very likely to recommend Hiya for this reason:
The service is very useful and our customer success manager is incredibly helpful + collaborative.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
James O’Neile, the Chief Marketing Officer at Revive Financial, would be very likely to recommend Hiya:
Great, simple service that provides the insights we need for decisioning.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
Kevin Wagoner, a Managing Partner and CTO at Balboa Digital, would be very likely to recommend Hiya:
Hiya provides valuable services and has been extremely responsive to questions and issues that have come up.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Review
5/5 Stars
Brand recognition, people staying on calls longer because they knew it was a legitimate company.
Legitimation of our survey research business.
Hiya Customer Review
4.5/5 Stars
Increased contact rate, decreased blocked calls, and no longer displaying as telemarketing or spam.
Hiya has helped our contact center tremendously. Overall saving time and increased productivity. Example: More customers answer on the first attempt, leading to increased first call resolution. Because of this, we are leaving fewer voicemails which allows agents to make more calls and connect to more customers.
Hiya Customer Satisfaction Rating
A business services company, would be very likely to recommend Hiya:
Love the service. Our contact rate has improved, we are no longer mislabeled as spam or telemarketing, and customers like it as well.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”
Hiya Customer Satisfaction Rating
A large enterprise professional services company would be very likely to recommend Hiya for this reason:
Positive impact on our outbound dialing.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Hiya?”