TechValidate Research on Hiya

104 TechFacts – Page 2 of 4


Hiya Customer Satisfaction Rating

Hiya is the best branded caller ID solution out there.

– Operations Manager, Medium Enterprise Insurance Company

Hiya Customer Satisfaction Rating

Hiya has excellent customer service and is a great product.

- Vice President, Information Technology, Medium Enterprise Professional Services Company

Hiya Customer Satisfaction Rating

The people at Hiya are great! I work very closely with my Customer Success Manager – she is always insightful to what she’s showing and brings more to the table then just data review."

– Sales Operations Manager, Medium Enterprise Professional Services Company

Hiya Customer Satisfaction Rating

Best customer support, analytics, and velocity for delivering new features to market."

– Vice President of Emerging Technology, Small Business Computer Services Company

Hiya Customer Satisfaction Rating

We get great support from the Hiya team. Working with our Customer Success Manager has been incredibly easy.

Hiya Customer Satisfaction Rating

Our Customer Success Manager is great! She is truly engaged in understanding the business use case and supportive in both implementation and ongoing service.

Hiya Customer Testimonial

With Hiya, we were able to increase our contact rate, call duration, and conversion rate on our outbound calls, which ultimately increased our revenue and lowered our costs

Operations Manager, Medium Enterprise Insurance Company

Hiya Customer Satisfaction Rating

Hiya’s product works well and it’s a great portal to work from.

Hiya Customer Satisfaction Rating

The self-service portal is easy to use and robust, the general support team is responsive and delivers quick answers, and our Account Manager is great."

Hiya Customer Testimonial

With Hiya, we are able to achieve higher answer rates, as well as understand why our calls are being labeled as spam and be able to address those issues."

Line of Business Manager, Small Business Professional Services Company

Hiya Customer Testimonial

Hiya’s Branded Call gives us a more premium brand feel and leaves the contact with a positive first impression.

Agents are happier with the increased answer rates and receiving positive more feedback."

Manager, Medium Enterprise Retail Company

Hiya Customer Statistic

70% of surveyed organizations said the analytics that are most valuable to prove the impact of branded call identity on ROI is reputation data including spam ratio and percentage of blocked calls.

70%

Hiya Customer Statistic

60% of surveyed organizations said they selected Hiya Connect over other branded caller ID solutions because of the ease of use.

60%

Hiya Customer Statistic

70% of surveyed organizations said they selected Hiya Connect over other branded caller ID solutions because of the ability to see call reputation data and insights

70%

Hiya Customer Testimonial

Hiya is a game changer when we mean customer reach and experience. Getting in touch with clients is a major challenge across industries and having Hiya’s really helps!

Director / Co-Owner, Small Business Telecommunications Services Company

Hiya Customer Testimonial

We believe that our numbers are reported as spam less frequently and this leads to lesser blocked call attempts, complaints and general reduction in business reputation.

Data and Analytics Manager, Medium Enterprise Infrastructure And Engineering Company

Hiya Customer Testimonial

Signing on with Hiya greatly limited our numbers being reported as spam and has improved the answer rate on our outbound calls.

Systems/Network Administrator, Medium Enterprise Automotive & Transport Company

Hiya Customer Testimonial

Our number 1 priority for our outbound calls is ensuring calls are not reported as spam. We really like branded calls because we show our business name on the caller id.

Not having us reported as spam ensures that customers trust us when we call them. Having our name displayed also ensures they know who we are and ensures they trust us when we are speaking with the potential customer.

Engineering Manager, Medium Enterprise Financial Services Company

Hiya Customer Testimonial

We don’t roll our trucks until we can confirm that our customers are expecting us. When our numbers were tagged as spam, customers wouldn’t pick up, so we didn’t dispatch them to their homes. The result was unhappy customers.

Stacey Besinger, Manager, Telecommunications , American Residential Services L.L.C.

Hiya Customer Testimonial

The potential to verify our numbers to ease our customer’s minds that we are calling from an established connection is invaluable in the current climate.

Data & Dialer Manager, Fortune 500 Healthcare Company

Hiya Customer Statistic

81% of surveyed organizations were experiencing challenges with their outbound calls being labeled as spam prior to implementing Hiya.

81%

Hiya Customer Satisfaction Rating

A Director at a Fortune 500 healthcare company would be very likely to recommend Hiya for this reason:

Great experience working with Hiya. The product is very effective in handling the mobile vendors in the Hiya network and allowing us to control the presentation of our outbound dialing.

Hiya Customer Fact

A large enterprise financial services company saw a 21-40% improvement in average answer rate since implementing Hiya Connect.

Hiya Customer Fact

A large enterprise financial services company said that after implementing Hiya Connect, they saw a direct correlation with answer rate improvement to increased CLV, ultimately leading to revenue.

Hiya Customer Satisfaction Rating

An IT Vice President at a large enterprise financial services company would be very likely to recommend Hiya for this reason:

Hiya has been a key component of ensuring our overall company reputation with our clients. The Hiya team has been easy to work with and supportive of our goals.

Hiya Customer Fact

A large enterprise telecommunications services company saw a 81-100% increase in average answer rate since implementing Hiya Connect.

Hiya Customer Fact

Integrity Insurance & Financial Services saw a 31-40% improvement in average answer rate after implementing Hiya Connect.

Hiya Customer Fact

An educational institution saw a 26-50% increase in customer satisfaction since partnering with Hiya.

Hiya Customer Fact

An educational institution saw a 26-50% improvement in their Cost to Connect since partnering with Hiya.

Hiya Customer Fact

An educational institution’s Average Call Duration increased by 21-30% with Hiya Connect.




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