TechValidate Research on DrFirst

137 TechFacts – Page 5 of 5


Backline Customer Satisfaction Rating

Susan Keller, Community Hospice Of Northeast Florida, Inc.

Susan Keller, a Practice Administrator at Community Hospice Of Northeast Florida, Inc., would be very likely to recommend Backline for this reason:

Backline provides an easy way to communicate.

Backline Customer Satisfaction Rating

Nikki Hollis, Community Hospice Of Northeast Florida, Inc.

Nikki Hollis, a Nurse at Community Hospice Of Northeast Florida, Inc., would be very likely to recommend Backline for this reason:

Backline is user friendly, for a variety of user types. My role is primarily responsible for teaching and training field nurses and Backline is one of our programs that people catch quickly on to navigating. It facilitates communication in a secure method with a variety of communication types.

Backline Customer Satisfaction Rating

Eli Lainhart, CIO, Star Valley Health

Eli Lainhart, a CIO at Star Valley Health, would be very likely to recommend Backline for this reason:

Great functionality and excellent support.

Backline Customer Satisfaction Rating

Dwayne Smith, HOSPISCRIPT

Dwayne Smith, an Office Manager at HOSPISCRIPT, would be very likely to recommend Backline for this reason:

Easy system to work with, gets a lot of things done and it reduces e-mail traffic.

Backline Customer Satisfaction Rating

Jessica Reyes, Clarity Surgical and Weight Loss Solutions

Jessica Reyes, a Practice Administrator at Clarity Surgical and Weight Loss Solutions, would be very likely to recommend Backline for this reason:

I was looking for a solution for communicating sensitive patient information with our surgeon and this was the best, easy solution and HIPPA complaint

Backline Customer Satisfaction Rating

Janie Roberts, Clarian Health Partners, Inc.

Janie Roberts, an Applications Analyst, Director, Manager, Specialist at Clarian Health Partners, Inc., would be very likely to recommend Backline for this reason:

I love the fact that you can do a 1-on-1 chat with either a provider or a patient. It’s easy to use and very useful.

Backline Customer Satisfaction Rating

Carrie Main, Ringgold County Hospital

Carrie Main, a Director Health Information Systems at Ringgold County Hospital, would be very likely to recommend Backline for this reason:

Great product, efficient workflows, support is always helpful, and its an affordable solution.

Backline Customer Satisfaction Rating

Sam Stoddard, The Homestead Assisted Living

Sam Stoddard, a Practice Administrator at Homestead, would be very likely to recommend Backline for this reason:

We have been impressed with Backline’s Texting Features.

Backline Customer Satisfaction Rating

Angela Clark, Catawba Valley Medical Center

Angela Clark, a Clinical Informaticist at Catawba Valley Medical Center, would be very likely to recommend Backline for this reason:

Overall it has been very reliable and I really like that you can see when the end user viewed the message

Backline Customer Satisfaction Rating

Rob Weis, Bingham Memorial Hospital

Rob Weis, a Director of IT at Bingham Memorial Hospital, would be very likely to recommend Backline for this reason:

Recommended in the past to others. It’s been a very solid tool for our needs.

Backline Customer Satisfaction Rating

Asti’s South Hills Pharmacy

Chris Antypas, a President at Asti’s South Hills Pharmacy, would be very likely to recommend Backline for this reason:

It’s been very helpful to my operations . We regularly recommend Backline.

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Yes. We have expanded our use to include ALL providers in our area that send or receive patient referrals, information, etc. to help monitor and navigate the COVID pandemic.

Roger Neal, COO, Duncan Regional Hospital

Backline Customer Satisfaction Rating

Roger Neal, a COO at Duncan Regional Hospital, would be very likely to recommend Backline for this reason:

Great product, easy to use, flexible, and a good price point.

Backline Customer Testimonial

What has been the greatest benefit to using Backline at your organization?

Reduction in overhead paging to lessen the anxiety of patients and quietness of the hospital in addition to the HIPAA compliance practices to keep communication lines secure and open.

Carrie Main, Director Health Information Systems, Ringgold County Hospital

Backline Customer Testimonial

What has been the greatest benefit of using Backline at your organization?

We’ve streamlined communication and decrease voicemail reports.

Clinical Manager, Medium Enterprise Healthcare Company

Backline Customer Satisfaction Rating

Tanya Miller, a Systems Analyst/Project Manager, IT Innovation Team at Frederick Health Hospital, would be very likely to recommend Backline for this reason:

Backline is very easy to use for texting. We recently implemented Video Chat, which has been extremely helpful.

Backline Customer Statistic

87% of surveyed organizations are very satisfied with Backline’s HIPAA-compliant text chat.

87%



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