TechValidate Research on DrFirst

137 TechFacts – Page 3 of 5


DrFirst Customer Testimonial

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

Easy access to patient medication history and quick/safe way to e-prescribe.

Clinical Systems Analyst, Non Profit

DrFirst Customer Satisfaction Rating

Miriam Strong, a RN, IT Manager at Habersham Medical Center, would be very likely to recommend DrFirst for this reason:

It is an easy product to use and the reports and support are very helpful.

DrFirst Customer Satisfaction Rating

Michael Gainey, a Clinical Systems Analyst at Episcopal Health Services, would be very likely to recommend DrFirst for this reason:

Functionality is great. Service is great. And honestly I don’t know of any alternatives.

DrFirst Customer Testimonial

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

DrFirst offers a consistent reliable product for e-prescribing. After initial provider set up there is very little support we need to provide because it’s easy to use and reliable.

Beth Anne Reiter, Clinical Analyst, Cody Regional Health

MedHx Customer Testimonial

Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

Possible duplication of insulin ordering from PCP and external diabetes specialist. The patient never mentioned that they were seeing an outside specialist but with DrFirst we were able to add the insulin to the patient list and monitor.

Vinh Nguyen, Pharmacy Operations Manager, Boston Medical Center

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

It has helped assure accuracy with our medication histories. As mentioned earlier, the pharmacists check the technicians’ work using MedHx as our primary reference tool. It also cuts down time on medication history gathering. I did not work at my institution before MedHx, but when we do not find information on it (for example, VA patients), it takes much longer to obtain history because we have to call the pharmacy.

Michelle Adamczyk, Pharmacist, University of Maryland Baltimore Washington Medical Center

MedHx Customer Testimonial

Has MedHx with SmartSig ever helped to save a patient’s life at your organization?

Absolutely, any time we can figure out the medications the patient is on when the patient cannot tell us (ex, stroke patient), I am able to provide that information to the team. I can quickly tell them if a patient is on a blood thinner and when alteplase might not be a good idea (major risk of head bleed if given to a patient on blood thinners). This is just 1 example. It helps us immensely in overdose situations as well if prescription medications were involved.

Michelle Adamczyk, Pharmacist, University of Maryland Baltimore Washington Medical Center

MedHx Customer Testimonial

Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

There was a patient who was receiving duplicate medications from the same therapeutic drug class, one prescribed by his PCP and one by his cardiologist. He had been taking the duplicate meds for 3 months. After using MedHx we were able to intervene and have one of the meds discontinued. The drugs involved can cause potassium to be elevated. This patient had elevated potassium. Our intervention avoided a potential adverse event.

Howard Robinson, Director of Pharmacy, AHC - Fort Washington Medical Center

MedHx Customer Satisfaction Rating

Howard Robinson, a Director of Pharmacy at AHC – Fort Washington Medical Center, would be very likely to recommend MedHx for this reason:

We have used DrFirst MedHx for a number of years and it has been invaluable to assist us in identifying discrepancies with medication history information. We have been able to avoid harm to our patients by correcting errors in the medication information.

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

The ability to reconcile patients home medications faster and more accurately."

Pharmacy Operations Manager, Medium Enterprise Healthcare Company

MedHx Customer Satisfaction Rating

A Pharmacy Operations Manager at a medium enterprise healthcare company would be very likely to recommend MedHx for this reason:

It is a very helpful tool (the most helpful that I have ever used) for verifying patient medications.

MedHx Customer Satisfaction Rating

A Pharmacist at a medium enterprise healthcare company would be very likely to recommend MedHx for this reason:

MedHx provides accurate and up-to-date information for our clinicians.

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

It gives fast and accurate information on a patient’s current medications.

Pharmacist, Medium Enterprise Healthcare Company

MedHx Customer Testimonial

Can you provide an example of when medication history data from MedHx with SmartSig enabled your team to avoid an ADE?

With one patient, MedHx allowed us to catch a Toprol XL order that was mistakenly entered as three times a day when it should have been once a day.

Director of Pharmacy, Large Enterprise Healthcare Company

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

DrFirst added reporting from local pharmacies and formatted that data for our clinicians.

Pharmacy Operations Manager, Medium Enterprise Healthcare Company

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

The ability to integrate with organization EHR; availability for total system use.

Pharmacist, Large Enterprise Healthcare Company

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

Our clinicians wanted the ability to format to Cerner orders and sig information etc.

Director of Pharmacy, Large Enterprise Healthcare Company

Backline Customer Satisfaction

95% of surveyed organizations are likely to recommend Backline.*

95%

Backline Customer Statistic

96% of surveyed organizations are satisfied with Backline’s patient-centered chat.

96%

Backline Customer Statistic

100% of surveyed organizations are satisfied with Backline’s video calls.

100%

Backline Customer Statistic

99% of surveyed organizations are satisfied with Backline’s HIPAA-compliant text chat.

99%

Backline Customer Statistic

94% of surveyed organizations implemented Backline at their organization to communicate more securely.

94%

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

Comprehensiveness of fill history versus prior vendor.

Clinical Analyst, Educational Institution

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

Our only other source before using MedHx 5 years ago was the patient’s bottles or directly calling pharmacies for a list to be faxed over.

Jeff Stuart, Clinical Analyst, Marshall Medical Centers

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

MedHx provided better data.

Dana Darger, Director of Pharmacy, Regional Health

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

MedHx gives us a place to start when a patient knows nothing about their medications.

Kelle Thompson, Director of Pharmacy, William Newton Hospital

MedHx Customer Testimonial

Has MedHx with SmartSig ever helped to save a patient’s life at your organization?

It has helped us to avoid some serious errors with coumadin.

Kelle Thompson, Director of Pharmacy, William Newton Hospital

MedHx Customer Testimonial

Can you provide an example of when med history data from MedHx with SmartSig enabled you to avoid an ADE, or prescribe medication properly?

We use the days supply to calculate how a patient should take their meds. Many times they tell us incorrectly on the initial interview and when we ask them again using the MedHx information they realize they have mixed it up with other medications.

Kelle Thompson, Director of Pharmacy, William Newton Hospital

MedHx Customer Satisfaction Rating

Kelle Thompson, a Director of Pharmacy at William Newton Hospital, would be very likely to recommend MedHx for this reason:

MedHx is easy to use. It helps us to fill in the gaps of information our patients do not know.

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

Being able to update patient medication reconciliation in a timely manner for more accurate transfer of care for our patients.

Pharmacist, Large Enterprise Healthcare Company




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