TechValidate Research on DrFirst

137 TechFacts – Page 4 of 5


MedHx Customer Testimonial

Can you provide an example of when medication history data from DrFirst enabled your team to avoid an ADE?

I had a liver failure patient who was prescribed Rifamixin, but could see her pharmacy had filled Rifampin in error. I notified pharmacy, physician, and patient to get error corrected. Using the “expand all” feature also allows us to see if patient compliance is an issue.

Pharmacist, Large Enterprise Healthcare Company

MedHx Customer Satisfaction Rating

A Pharmacist at a large enterprise healthcare company would be very likely to recommend MedHx for this reason:

Availability of prescription history is vital to caring for our patients in our hospital.

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

Starting with the correct med rec at admission prevents medication errors and decreases a patient’s length of stay.

Sara Spilde, Director of Pharmacy, Prairie Lakes Healthcare

MedHx Customer Testimonial

If you previously received medication history from another medication history provider, why did you choose to upgrade to MedHx?

MedHx was the best option available.

Sara Spilde, Director of Pharmacy, Prairie Lakes Healthcare

MedHx Customer Satisfaction Rating

How has DrFirst helped your organization?

Dana Darger, a Director of Pharmacy at Regional Health, would be very likely to recommend MedHx for this reason:

MedHx has increased our capacity while providing an accurate and very thorough med list.

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

The increase in accuracy and productivity of the staff."

Jeff Stuart, Clinical Analyst, Marshall Medical Centers

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

More accurate med rec."

Director of Pharmacy, Large Enterprise Healthcare Company

Backline Customer Satisfaction

95% of surveyed organizations are likely to recommend Backline

95% of surveyed organizations are likely to recommend Backline.*

95%

Backline Customer Statistic

94% Improved care coordination, transitions of care, or communication between patients and staff

94% of organizations agreed with the following statement:

“With Backline we are able to achieve better care coordination, strengthen transitions of care, or improve communication between patients and staff.”

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

Reducing provider time when reconciling PTA meds."

Clinical Analyst, Educational Institution

MedHx Customer Satisfaction Rating

A Clinical Analyst at an educational institution would be likely to recommend MedHx for this reason:

Comprehensiveness of fill history versus other vendors.

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Yes, we implemented Nurse Call system to Backline integration. Staff Assignments entered in Nurse Call flows to Backline. Clinicians assigned to the patient appear in Backline as primary caregivers. Also implemented Active Directory integration. Recently implemented Video Chat.

Tanya Miller, Systems Analyst/Project Manager, IT Innovation Team, Frederick Health Hospital

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Communication from our COVID Alternate Care Site Tent to our Emergency Department and Emergency Department Registration. The camera is used to take a picture of MD orders for COVID testing securely and sent to the department to be scanned into the medical record. Also utilized for driver’s license scanning.

Carol Smith, Clinical Manager, East Tennessee Children's Hospital

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Information doesn’t get missed and the whole team for the patient is made aware of everything.

Anna Holmes, Practice Administrator, Community Hospice Of Northeast Florida, Inc.

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline helps improve workflows. Most recently, during COVID crisis and no visitors permitted at the hospital, video chat provided the patient and family an opportunity to communicate and interact. Video Chat is also valuable for patient and caregiver remote and safe interaction.

Tanya Miller, Systems Analyst/Project Manager, IT Innovation Team, Frederick Health Hospital

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients.

Stephanie Lyon, Nurse, MyCentric Healthcare

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline enables efficient, internal communication – combined with provider care coordination.

Chris Antypas, President, Asti's South Hills Pharmacy

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline improves care coordination between providers and care managers that provide care to the same patient.

Sara Baig, Senior Lean Quality and Innovation Coach, United Physicians, PC

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Our team can communicate PHI safely and fast even when we are at different hospitals and locations.

Jessica Reyes, Practice Administrator, Clarity Surgical and Weight Loss Solutions

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline is easily accessible and benefits both the nurse and the patient. It helps us provide better patient care. It is so easy for the nurse to get a hold of the provider, rather than paging them and wait for a callback.

Janie Roberts, Applications Analyst, Director, Manager, Specialist, Clarian Health Partners, Inc.

Backline Customer Testimonial

Have you expanded your use of Backline since you first implemented it? If so, in what way?

Absolutely! The implementation was successful and it has launched since then with managers looking to Backline to solve workflow/communication issues. It has been wonderful to see the concepts that have been brought forward and implemented. I had 2 new workflows this week!

Carrie Main, Director Health Information Systems, Ringgold County Hospital

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline enables HIPAA Compliant texting and communication between our team and our LTC facility.

Sam Stoddard, Practice Administrator, Homestead

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline helped increase provider to nurse communication with secure texting and enables quicker responses.

Angela Clark, Clinical Informaticist, Catawba Valley Medical Center

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

A mechanism for secure text and photos.

CIO, Small Business Healthcare Company

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Backline helps deliver better patient care coordination.

Kimberly Tilman, Clinical Manager, Community Hospice Of Northeast Florida, Inc.

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

With Backline, we improved communication across departments.

Richard Temple, CIO, Deborah Heart & Lung Center

Backline Customer Satisfaction Rating

Carol Smith, East Tennessee Children’s Hospital

Carol Smith, a Clinical Manager at East Tennessee Children’s Hospital, would be very likely to recommend Backline for this reason:

Backline is easy to use and HIPAA compliant.

Backline Customer Satisfaction Rating

Stephanie Lyon, MyCentric Healthcare

Stephanie Lyon, a Nurse at MyCentric Healthcare, would be likely to recommend Backline for this reason:

Backline is a great communication tool.

Backline Customer Satisfaction Rating

Sharon Taylor, Creative Hospice Care, Inc.

Sharon Taylor, a Clinical Manager at Creative Hospice Care Inc., would be very likely to recommend Backline for this reason:

Backline is user-friendly.

Backline Customer Satisfaction Rating

Tiffany Watkins, Creative Hospice Care, Inc.

Tiffany Watkins, a Hospice Worker at Creative Hospice Care Inc., would be very likely to recommend Backline for this reason:

Backline is a good way to communicate.




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