Original Research on Pragmatic Institute

Pragmatic Institute Case Study

Netspend Corporation

Introduction

This case study of Netspend Corporation is based on an August 2020 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pragmatic Institute:

Took training courses with Pragmatic Institute for the following reasons:
- Increase strategic focus
- Improve time to market
- Align with internal departments
- Improve underperforming products
Experienced the following challenges with the corresponding frequency:
- Delays in product launches: somewhat often
- Roadmaps that were guided by opinions and not market facts: very often
- Delivered features that weren’t being used by customers: extremely often
- Important features that were dropped from each new release: extremely often
- Revenue goals that were not being hit: somewhat often

Use Case

The key features and functionalities of Pragmatic Institute that the surveyed company uses:

Employees have taken training classes in the following areas:
- Foundations
- Market
- Launch
Had the following groups attend the Pragmatic Institute training:
- Immediate team

Results

The surveyed company achieved the following results with Pragmatic Institute:

Has been able to realize the following benefits by taking the courses:
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Identify and penetrate new markets
- Better align with internal teams
Estimates their level of improvement to be as follows for each of the corresponding areas since taking Pragmatic Institute training:
- Product/feature usage: 0-24%
- Reduced rework: 50-74%
- Product sales: 0-24%
- Customer satisfaction/NPS: 50-74%
- Their understanding of the market and its relevant problems: 50-74%

Pragmatic Institute Customer Testimonial

I am now able to sort through the ‘noise’ of work tasks and focus on the items that are critical to my products and customers.

— Product Manager, Large Enterprise Aerospace & Defense Company

Pragmatic Institute Case Study

Thomson Reuters

Introduction

This case study of Thomson Reuters is based on a February 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“As a result of the training with Pragmatic Institute, we’ve been able to deliver products faster, with the features that the customer wants, ultimately delighting our customers.”

Challenges

Prior to training, Thomson Reuters was experiencing:
- Roadmaps that were guided by opinions and not market facts: Very often
- Revenue goals that were not being hit: Very often

Use Case

Thomson Reuters employees have taken the following training courses:
- Foundations
- Focus
- Build

The immediate product management team and executives attended the Pragmatic Institute training:

Thomson Reuters has offered Pragmatic Institute training to its employees for 6+ years.

Results

Pragmatic Institute training has helped Thomson Reuters:
- Increase the number of releases in a given year
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Increased confidence in the roadmap
- Identify and penetrate new markets

Quantifiable results since taking Pragmatic Institute training are estimated at:
- Reduced time to market: 100%+
- Increase in product / feature usage: 75-99%
- Increase in product sales: 75-99%
- Increased customer satisfaction / NPS: 75-99%
- Reduced rework: 50-74%
- Increased understanding of the market and its relevant problems: 50-74%

Pragmatic Institute Customer Testimonial

Our newest product release was developed primarily using the Pragmatic Institute Framework. Our organization had never seen the demand we’ve had for this product on any other product release.

— Joseph Mancini, Product Manager, United Electric Controls

Pragmatic Institute Customer Research

Which of the following reasons led you to take training with Pragmatic Institute?

Desire to increase strategic focus	73%
Need to improve time to market	18%
Unclear roles and responsibilities	49%
Concerns about hitting revenue targets	8%
Competitive pressure	12%
Lack of alignment with internal departments	39%
Underperforming products	14%
Poor sales	4%
Other	24%

Pragmatic Institute Customer Research

Experience Real ROI from Your Training Dollars

Organizations reported the following benefits since taking the Pragmatic Institute training.

100%+ 75-99% 50-74% 25-49% 0-24%

Increase in product / feature usage
Reduction in time to market
Reduction in rework required
Increase in product sales
Improvement in customer satisfaction / NPS
Increased understanding of the market and its problems

TechValidate Research on Pragmatic Institute

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pragmatic Institute. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Netspend Corporation

Introduction

Challenges

Use Case

Results

Company Profile

About Pragmatic Institute

Thomson Reuters

Introduction

Challenges

Use Case

Results

Company Profile

About Pragmatic Marketing

Experience Real ROI from Your Training Dollars

More to Explore

About Pragmatic Institute

Pragmatic Institute is committed to providing great education to product leaders, business professionals and data scientists. Become market- and data-driven, and enhance your products, your business and your career with Pragmatic Institute.