Original Research on Pragmatic Institute

Pragmatic Institute Case Study

Computer Services, Inc.

Introduction

This case study of Computer Services, Inc. is based on an August 2020 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“Training with Pragmatic has allowed all divisions of our company to speak the same language as well as standardize our internal processes.”

“After our training with Pragmatic Institute we have improved communication through an understanding of the methodology and terms they taught us.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Pragmatic Institute:

Took training courses with Pragmatic Institute for the following reasons:
- Increase strategic focus
- Gain clarity in roles and responsibilities
Experienced the following challenges with the corresponding frequency:
- delays in product launches: somewhat often
- roadmaps that were guided by opinions and not market facts: very often
- delivered features that weren’t being used by customers: extremely often
- important features that were dropped from each new release: very often
- revenue goals that were not being hit: uncommon

Use Case

The key features and functionalities of Pragmatic Institute that the surveyed company uses:

Employees have taken training classes in the following areas:
- Foundations
Had the following groups attend the Pragmatic Institute training:
- Entire product management team
Has offered Pragmatic Institute training to its employees for less than a year.

Results

The surveyed company achieved the following results with Pragmatic Institute:

Has been able to realize the following benefits by taking the courses:
- Increase the number of releases in a given year
- Gain a better understanding of product roles within their organization
- Increase executive support for product efforts
- Increased confidence in the roadmap
- Better align with internal teams
Estimates their level of improvement to be as follows for each of the corresponding areas since taking Pragmatic Institute training:
- product/feature usage: 75-99%
- reduced time to market: 50-74%
- reduced rework: 75-99%
- product sales: 100%+
- customer satisfaction/NPS: 75-99%
- their understanding of the market and its relevant problems: 50-74%

Pragmatic Institute Customer Fact

Experian Health realized a 75-99% improvement in product / feature usage since taking Pragmatic Institute training.

Pragmatic Institute Customer Research

Please quantify the following benefits that you and/or your organization have realized since taking the Pragmatic Marketing training.

100%+ 75-99% 50-74% 25-49% 0-24%

Increase in product/feature usage
Reduction in time to market
Reduction in rework required
Increase in product sales
Improvement in customer satisfaction/NPS
Increased understanding of the market and its problems

Pragmatic Institute Customer Testimonial

I now have a game plan for product development that I didn’t have before. I am looking forward to executing on this strategy in the not-too-distant future.

— Kevin Wilkins, Product Manager, Optum 360

Pragmatic Institute Customer Research

Benefits for Medium Enterprise Hardware, Software and Services Organizations.

Which of the following benefits have you and/or your team realized as a result of taking the courses?

Shortened sales cycle	3%
Increase in number of releases in a given year	13%
Better understanding of product roles within organization	85%
Increased executive support for product efforts	31%
Increased confidence in roadmap	53%
Identification and penetration of new markets	19%
Better alignment with internal teams	66%

Pragmatic Institute Case Study

Fortune 500 Computer Hardware Company

Introduction

This case study of a Fortune 500 computer hardware company is based on a March 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Through the training with Pragmatic Institute, we have realized better alignment of roles and responsibilities between research & development, product and marketing.”

Challenges

Took training courses with Pragmatic Institute for the following reasons:
- Increase strategic focus
- Improve time to market
- Gain clarity in roles and responsibilities
- Hit revenue targets
Experienced the following challenge prior to the Pragmatic Institute training:
- Roadmaps that were guided by opinions and not market facts: very often

Use Case

Employees have taken the following training classes:
- Foundations
- Build
- Market
The following groups attended the Pragmatic Institute training:
- Entire product management team
- Members of development
- Executives

Results

Since taking the training, the client has been able to:
- Gain a better understanding of product roles within their organization
- Better align internal teams
Their measurable level of improvement since taking Pragmatic Institute training includes:
- A 25-49% increase in product/feature usage
- A 25-49% increase in customer satisfaction/NPS
- A 25-49% increase in their understanding of the market and its relevant problems

TechValidate Research on Pragmatic Institute

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pragmatic Institute. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Computer Services, Inc.

Introduction

Challenges

Use Case

Results

Company Profile

About Pragmatic Institute

Benefits for Medium Enterprise Hardware, Software and Services Organizations.

Fortune 500 Computer Hardware Company

Introduction

Challenges

Use Case

Results

Company Profile

About Pragmatic Marketing

More to Explore

About Pragmatic Institute

Pragmatic Institute is committed to providing great education to product leaders, business professionals and data scientists. Become market- and data-driven, and enhance your products, your business and your career with Pragmatic Institute.