TechValidate Research on Pragmatic Institute

These pages present data that TechValidate has sourced via direct research with verified customers and users of Pragmatic Institute. TechValidate stands behind the authenticity of all published data. Learn more »



1,173 Customers Surveyed

9,130 Data Points Collected

125 Published TechFacts

9 Published Charts

18 Published Case Studies



Selected Research Highlights


Pragmatic Institute Case Study

NCR Corporation

Introduction

This case study of NCR Corporation is based on a February 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“Allowed me to contribute to the organization by focusing on the problems.”

“The most significant impact realized as a result of taking the training is the ability to understand the user.”

Challenges

  • Took training courses from Pragmatic Institute in order to:
    • Increase strategic focus
    • Gain clarity in roles and responsibilities
    • Align with internal departments
  • Prior to training, NCR Corporation was experiencing:
    • Roadmaps that were guided by opinions and not market facts: Very often
    • Delivered features that weren’t being used by customers: Very often
    • Revenue goals that were not being hit: Very often

Use Case

  • NCR Corporation employees have taken the following training courses:
    • Foundations
    • Focus
    • Build
  • The entire product management team attended the Pragmatic Institute training.
  • Has offered Pragmatic Institute training to its employees for 1-2 years.

Results

  • Pragmatic Institute training has helped NCR Corporation:
    • Gain a better understanding of product roles within their organization
    • Increase executive support for product efforts
    • Increased confidence in the roadmap
    • Better align with internal teams
  • Quantifiable results since taking Pragmatic Institute training are estimated at:
    • Increased understanding of the market and its relevant problems: 75-99%
    • Increase in product / feature usage: 50-74%

Pragmatic Institute Customer Research

Which of the following reasons led you to take training with Pragmatic Institute?

Desire to increase strategic focus
70%
Unclear roles and responsibilities
49%
Lack of alignment with internal departments
38%
Need to improve time to market
18%
Competitive pressure
13%
Underperforming products
13%
Concerns about hitting revenue targets
8%
Poor sales
3%

Pragmatic Institute Customer Testimonial

We now have clear, unambiguous, business-case driven roadmaps. They are shared across the business and we have consistency in our direction and messaging. We retain flexibility and agility but our end goals don’t change unless we have a very clear and informed reason to do so.

Director of Product, Medium Enterprise Health Care Company

Pragmatic Institute Customer Testimonial

Pragmatic Institute training has taught me to listen more to our customers’ problems rather than trying to provide an immediate solution to them at that instant.

Ritesh Pai, Senior Product Manager, PubMatic

Pragmatic Institute Case Study

Primary Residential Mortgage

Introduction

This case study of Primary Residential Mortgage, is based on a February 2017 survey of Pragmatic Institute customers by TechValidate, a 3rd-party research service.

“Since taking the training courses with Pragmatic Institute, we now measure all of the decisions using metrics. We gather a lot of VOC (voice of the customer) prior to building anything.”

“Employees are empowered with tools and knowledge and have more job satisfaction.”

Challenges

  • Took training courses from Pragmatic Institute in order to:
    • Gain clarity in roles and responsibilities
    • Align with internal departments
  • Prior to training, Primary Residential Mortgage was experiencing:
    • Roadmaps that were guided by opinions and not market facts: Extremely often
    • Delivered features that weren’t being used by customers: Very often

Use Case

  • Primary Residential Mortgage employees have taken training courses:
    • Foundations
    • Focus
    • Build
  • The entire product management team attended the Pragmatic Institute training.
  • Has offered Pragmatic Institute training to its employees for 1-2 years.

Results

  • Pragmatic Institute training has helped Primary Residential Mortgage:
    • Gain a better understanding of product roles within their organization
    • Increase executive support for product efforts
    • Increased confidence in the roadmap
    • Better align with internal teams
  • Quantifiable results since taking Pragmatic Institute training are estimated at:
    • Reduced rework: 25-49%
    • Increase in understanding of the market and its relevant problems: 50-74%

Pragmatic Institute Customer Research

Experience Real ROI from Your Training Dollars

Organizations reported the following benefits since taking the Pragmatic Institute training.

100%+ 75-99% 50-74% 25-49% 0-24%

Increase in product / feature usage
Reduction in time to market
Reduction in rework required
Increase in product sales
Improvement in customer satisfaction / NPS
Increased understanding of the market and its problems


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About Pragmatic Institute

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