Original Research on DrFirst

DrFirst Customer Research

What were the key drivers for implementing Backline at your organization?

To communicate more securely	84%
To accelerate clinical workflows	32%
To improve patient engagement	16%
To streamline post-care outreach and education	14%
To add or improve telehealth capabilities	51%
To address clinical burnout associated with care coordination	14%
Other	8%

Backline Customer Statistic

99% of surveyed organizations are satisfied with Backline’s HIPAA-compliant text chat.

99%

Backline Customer Research

How do you use Backline at your organization?

To manage care coordination between internal departments	80%
To manage care coordination with external hospitals, facilities, and care providers	32%
To communicate with patients and family members securely	25%
For telehealth visits to limit staff and patient exposure to infectious disease	24%
To communicate with pharmacies	15%

DrFirst Customer Testimonial

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

Med Rec and patient safety.

— Mike Williams, CIO, FHN

DrFirst Case Study

Medium Enterprise Healthcare Company

Introduction

This case study of a medium enterprise healthcare company is based on a July 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It is our first line of communication for priority messages.”

Challenges

This organization evaluated and ultimately selected Backline:

To communicate more securely
To accelerate clinical workflows
To improve patient engagement
To streamline post-care outreach and education
To add or improve telehealth capabilities
To address clinical burnout associated with care coordination

Use Case

Inside the organization, Backline:

Provides notifications of patient admissions
Supports care coordination among staff and internal departments
Facilitates secure sharing of PHI (documents, files, images, etc.)
Delivers real-time treatment consultations

Outside the organization, Backline supports:

Telehealth visits and/or consultations with patients
Secure communications with caregivers and families
Referrals from external providers
Coordination of care with external providers

Key features:

HIPAA-compliant text chat
Patient-centered chat

Results

This organization uses Backline to coordinate care with:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Homecare and hospice workers

Backline Case Study

Bingham Memorial Hospital

Introduction

This case study of Bingham Memorial Hospital is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.

“We continue using Backline across the facility. Our nursing team does not use it as much as we would like, however, we are working on improving that in time.”

“Group chat, 1-1 secure messaging, and alerts on results & discharges have been the biggest benefits from Backline at our organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Backline:

To communicate more securely
To accelerate clinical workflows
Collaboration

Use Case

The key features and functionalities of Backline that the surveyed company uses:

To manage care coordination between internal departments

How they used Backline during the COVID-19 Pandemic:

Improve care coordination between units
Manage change and communicate to staff
Ask a nurse program collaborates with ER

Backline features they are currently utilizing:

HIPAA-compliant text chat
Automated clinical notifications

Use Backline to coordinate care with the following:

Departments within their organization (nurses, doctors, EMS, ED, etc.)
Primary care physicians
Skilled nursing facilities
Disaster team collaboration

Results

The surveyed company achieved the following results with Backline:

Level of satisfaction with the following Backline features:
- HIPAA-compliant text chat: very satisfied
- patient-centered chat: not satisfied
- automated clinical notifications: very satisfied

About Backline

DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care, and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files, and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements.

Learn More:

Backline

TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

What has been the biggest benefit to using DrFirst products and interfaces at your organization?

Medium Enterprise Healthcare Company

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

Bingham Memorial Hospital

Introduction

Challenges

Use Case

Results

Company Profile

About Backline

More to Explore

About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.