TechValidate Research on Broadcom Symantec Enterprise

16 Case Studies


Symantec VIP Case Study

MedStar Health

Introduction

This case study of MedStar Health is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service.

“Symantec VIP helps us a lot with authentication and to protect customers’ data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • Office365 Integration
    • VIP Access Mobile application
    • VIP Desktop application
    • VPN integration
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Multi-Factor Authentication
    • Open standards support
    • Reporting capabilities
    • Ease of implementation
  • Currently using the following types of authentication methods:
    • Text messages (SMS)
    • Security tokens

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Improved employee productivity: user-friendly authentication options to access corporate apps and data
    • Increased trust: business partners are more willing to share sensitive information
    • Increased customer confidence: making customers feel secure when transacting with your organization
    • Reduced fraud costs: user-friendly options increase adoption of authentication and reduce the risk of fraud
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
    • Symantec VIP provides secure mobile transactions for all access channels
    • Symantec VIP meets regulatory compliance directives for stronger authentication methods
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
    • Symantec VIP provides the flexibility and scalability they need for an enterprise solution
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: very satisfied
    • features & capabilities: very satisfied
    • integrations & interoperability: very satisfied
    • performance & scalability: very satisfied
    • roadmap & strategy: very satisfied
    • technical support: very satisfied
    • documentation: very satisfied
    • Total Cost of Ownership: very satisfied

Symantec VIP Case Study

Global 500 Telecommunications Services Company

Introduction

This case study of a Global 500 telecommunications services company is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • VIP Access Mobile application
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Multi-Factor Authentication
    • Scalability
  • Currently using the following types of authentication methods:
    • Mobile OTP

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Improved employee productivity: user-friendly authentication options to access corporate apps and data
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: satisfied
    • features & capabilities: satisfied
    • integrations & interoperability: satisfied
    • performance & scalability: satisfied
    • technical support: satisfied

Symantec VIP Case Study

CVS Health

Introduction

This case study of CVS Health is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service.

“Symantec VIP protects our clients from unauthorized access of applications and data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • VIP Access Mobile application
    • VIP Desktop application
    • VPN integration
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Scalability
    • Reliability
    • Risk-based authentication
    • Ease of implementation
  • Currently using the following types of authentication methods:
    • Security tokens

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Improved employee productivity: user-friendly authentication options to access corporate apps and data
    • Reduced fraud costs: user-friendly options increase adoption of authentication and reduce the risk of fraud
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
    • Symantec VIP provides secure mobile transactions for all access channels
    • Symantec VIP meets regulatory compliance directives for stronger authentication methods
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
    • Symantec VIP provides the flexibility and scalability they need for an enterprise solution
    • The customer service they have gotten with Symantec VIP has improved since the Broadcom acquisition
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: very satisfied
    • features & capabilities: very satisfied
    • integrations & interoperability: satisfied
    • performance & scalability: satisfied
    • roadmap & strategy: satisfied
    • technical support: very satisfied
    • documentation: very satisfied
    • Total Cost of Ownership: satisfied

Symantec VIP Case Study

Large Enterprise Banking Company

Introduction

This case study of a large enterprise banking company is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We use Symantec VIP for multi-factor authentication. It does an excellent job.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • VIP Access Mobile application
    • VIP Desktop application
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Multi-Factor Authentication
    • Reliability
    • Reporting capabilities
    • Ease of implementation
  • Currently using the following types of authentication methods:
    • Push notifications
    • Mobile OTP

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Improved employee productivity: user-friendly authentication options to access corporate apps and data
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
    • Symantec VIP meets regulatory compliance directives for stronger authentication methods
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
    • Symantec VIP provides the flexibility and scalability they need for an enterprise solution
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: satisfied
    • features & capabilities: satisfied
    • integrations & interoperability: satisfied
    • performance & scalability: very satisfied
    • roadmap & strategy: neither satisfied nor unsatisfied
    • technical support: satisfied
    • documentation: satisfied
    • Total Cost of Ownership: very satisfied

Symantec VIP Case Study

S&P 500 Financial Services Company

Introduction

This case study of a S&P 500 financial services company is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We would not have been able to cover everyone securely without Symantec VIP during the lockdown and pandemic. With Symantec VIP we were able to trust everyone to work from home.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • VIP Software Development Kit (SDK)
    • Office365 Integration
    • VIP Access Mobile application
    • VIP Desktop application
    • VPN integration
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Multi-Factor Authentication
    • Reliability
    • Risk-based authentication
    • Reporting capabilities
    • Ease of implementation
  • Currently using the following types of authentication methods:
    • Push notifications
    • Mobile OTP
    • Security tokens

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Increased trust: business partners are more willing to share sensitive information
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
    • Symantec VIP provides secure mobile transactions for all access channels
    • Symantec VIP meets regulatory compliance directives for stronger authentication methods
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
    • Symantec VIP provides the flexibility and scalability they need for an enterprise solution
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: satisfied
    • features & capabilities: satisfied
    • performance & scalability: very satisfied
    • roadmap & strategy: satisfied
    • technical support: satisfied
    • documentation: very satisfied
    • Total Cost of Ownership: satisfied

Symantec SiteMinder Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a March 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Strength of security of the access management solution itself
  • Ability to understand a user’s context as part of deciding what authentication the user must complete

Use Case

How large is your SiteMinder environment?

  • SiteMinder performs up to 100 million authentications and authorization transactions each month.

Which Symantec SiteMinder features/capabilities do you use in your production environment today:

  • Access Gateway
  • JWT authentication scheme
  • Identity Mapping for gathering attributes from multiple repositories
  • Using OpenID Connect (OIDC client) to connect to homegrown and SaaS applications

Which Symantec SiteMinder features/capabilities do you want to expand on or deploy new in the next 12-18 months:

  • REST interface for creating, updating, or deleting SiteMinder policies

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authentication
  • Authorization
  • Flexibility & customization
  • Performance & scalability
  • Technical support

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Facilitating DevOps by enabling secure access to cloud, mobile, and web apps

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services

Symantec SiteMinder Case Study

Global 100 Bank

Introduction

This case study of Canadian Imperial Bank of Commerce is based on a March 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service.

“It is a mission-critical platform in our organization.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Strength of security of the access management solution itself

Use Case

How large is your SiteMinder environment?

  • SiteMinder performs up to 1 million authentications and authorization transactions each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway

Which Symantec SiteMinder features/capabilities do you want to expand on or deploy new in the next 12-18 months:

  • Access Gateway

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authentication
  • Ease of deployment & use
  • Features & capabilities
  • High availability & reliability
  • Integrations & interoperability
  • Performance & scalability
  • Technical support
  • Total cost of ownership

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services
  • Symantec SiteMinder provides flexible access controls that enables us to address emerging data privacy laws and regulatory and industry compliance mandates
  • Symantec SiteMinder is a reliable and solid solution and continues to deliver value to our organization
  • Symantec SiteMinder is easy to integrate with new applications and services
  • Symantec SiteMinder provides the flexibility and scalability we need from an enterprise solution

Symantec SiteMinder Case Study

Global Telecommications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a March 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Strength of security of the access management solution itself (how resilient to hacking attempts)
  • Ability to deploy the solution in an I/PaaS
  • Ability to understand a user’s context as part of deciding what authentication the user must complete
  • Ability to use contextual information for making an access decision

Use Case

How large is your SiteMinder environment:

  • SiteMinder performs up to 100 million authentications and authorization transactions each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • REST interface for creating, updating, or deleting SiteMinder policies
  • Identity Mapping for gathering attributes from multiple repositories
  • OIDC client for homegrown and SaaS applications
  • Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • JWT authentication scheme
  • OpenID

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authentication
  • Authorization
  • High availability & reliability
  • Technical support

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Providing appropriate access to legitimate users based on dynamic and adaptive policies
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services

Symantec SiteMinder Case Study

Global 500 Automotive & Transport Company

Introduction

This case study of a Global 500 automotive & transport company is based on a March 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Ability to deploy the solution in an I/PaaS
  • Ability to understand a user’s context as part of deciding what authentication the user must complete

Use Case

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • Identity Mapping
  • Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Access Gateway
  • Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Ease of deployment & use
  • Flexibility & customization
  • Performance & scalability
  • Technical support
  • Third-party integrations

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder is a reliable and solid solution and continues to deliver value to our organization
  • Symantec SiteMinder provides the flexibility and scalability we need from an enterprise solution

Symantec SiteMinder Case Study

Top 25 Global Bank

Introduction

This case study of a Global 500 banking company is based on an April 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Strength of security of the access management solution itself (how resilient to hacking attempts)

Use Case

How large is your Symantec SiteMinder environment:

  • SiteMinder performs up to 1 million authentications and authorizations each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • Identity Mapping for gathering attributes from multiple repositories

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Access Gateway
  • OpenID Connect (OIDC)

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authentication
  • Authorization
  • Flexibility & customization
  • High availability & reliability
  • Scalability & performance

In fact, we rate Symantec SiteMinder as better than competitors in the following areas: Ease of Deployment & Use; Features & Capabilities; and Performance & Scalability.

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Providing appropriate access to legitimate users based on dynamic and adaptive policies
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services
  • Symantec SiteMinder provides flexible access controls that enables us to address emerging data privacy laws and regulatory and industry compliance mandates
  • Symantec SiteMinder is a reliable and solid solution and continues to deliver value to our organization
  • Symantec SiteMinder is easy to integrate with new applications and services
  • Symantec SiteMinder provides the flexibility and scalability we need from an enterprise solution

Symantec SiteMinder Case Study

Global 500 Management Services Company

Introduction

This case study of a Global 500 professional services company is based on an April 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We continue to use and scale SiteMinder.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Strength of security of the access management solution itself (how resilient to hacking attempts)
  • Ability to understand a user’s context as part of deciding what authentication the user must complete

Use Case

How large is your SiteMinder environment?

  • SiteMinder performs up to 1 billion authentications and authorizations each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • JWT authentication scheme
  • REST interface for creating, updating, or deleting SiteMinder policies
  • Identity Mapping for gathering attributes from multiple repositories
  • Using OpenID Connect (OIDC client) to connect to SaaS applications

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • SiteMinder Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authorization
  • High availability & reliability

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services

Symantec PAM Case Study

US Federal Government

Introduction

This case study of a US Federal Government is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Symantec PAM has helped significantly improve our security posture for privileged access to all systems here.”

“Good customer service and sales service.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials / accounts from unauthorized access
  • Protecting privileged credentials that are embedded in their production apps
  • Protecting privileged credentials used to access their cloud environments

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Application to application password management
  • Granular access controls on mission-critical servers
  • Threat analytics
  • Management Console

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Application to application password management
  • Granular access controls on mission-critical servers
  • High availability & reliability
  • Scalability & performance
  • Session management & recording
  • Threat analytics
  • Third-party integrations

In which areas are you satisfied, very satisfied, or extremely satisfied with Symantec PAM:

  • Ease of Deployment & Use
  • Features & Capabilities
  • Integrations & Interoperability
  • Roadmap & Strategy
  • Technical Support
  • Documentation
  • Total Cost of Ownership

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • Reduced security and compliance risks
  • Improved auditing and compliance by satisfying access control related requirements
  • Increased accountability by gaining visibility and control of privileged user activity

What can you say about Symantec PAM after using the product:

  • Symantec PAM provides many of the controls governing privileged access that are mandated by emerging data privacy laws and regulatory and industry compliance mandates
  • Symantec PAM is a reliable and solid solution and continues to get better with each release
  • Symantec PAM provides the flexibility and scalability they needed for an enterprise solution

Any last words?

  • Our confidence has significantly improved in protecting against targeted breaches and insider attacks now that we have Symantec PAM as part of our security strategy.

Symantec PAM Case Study

US Federal Government

Introduction

This case study of a federal government is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Symantec PAM has delivered improvements in staff productivity and efficiencies in our operations and maintenance support/services.”

“From a user point-of-view, it is easy to use with functions running smoothly.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials / accounts from unauthorized access
  • Protecting privileged access on end user workstations and laptops
  • Protecting privileged access of third-party contractors

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Password vault

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Ease of use

In which areas are you satisfied or very satisfied with Symantec PAM:

  • Ease of Deployment & Use
  • Features & Capabilities
  • Technical Support

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • Reduced security and compliance risks
  • Improved auditing and compliance by satisfying access control related requirements

What can you say about Symantec PAM after using the product:

  • Symantec PAM provides many of the controls governing privileged access that are mandated by emerging data privacy laws and regulatory and industry compliance mandates
  • The customer service we have gotten on Symantec PAM has improved since the Broadcom acquisition

Any last words?

  • Our confidence has significantly improved in protecting against targeted breaches and insider attacks now that we have Symantec PAM as part of our security strategy.

Symantec PAM Case Study

Fortune 500 Banking Company

Introduction

This case study of a Fortune 500 banking company is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials / accounts from unauthorized access
  • Protecting privileged credentials in their DevOps toolchain
  • Protecting privileged credentials that are embedded in their production apps

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Application to application password management
  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Granular access controls on mission-critical servers

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Session management & recording

In which areas are you satisfied or very satisfied with Symantec PAM:

  • Ease of Deployment & Use
  • Features & Capabilities
  • Integrations & Interoperability
  • Roadmap & Strategy
  • Technical Support
  • Documentation
  • Total Cost of Ownership

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • consolidating multiple products

What can you say about Symantec PAM after using the product:

  • Symantec PAM provides many of the controls governing privileged access that are mandated by emerging data privacy laws and regulatory and industry compliance mandates

Any last words?

  • Our confidence has improved in protecting against targeted breaches and insider attacks now that we have Symantec PAM as part of our security strategy.

Symantec PAM Case Study

Global 500 Banking Company

Introduction

This case study of a Global 500 banking company is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials in their DevOps toolchain
  • Protecting privileged credentials that are embedded in their production apps
  • Protecting privileged credentials used to access their cloud environments
  • Protecting privileged access on end user workstations and laptops
  • Protecting privileged access of third-party contractors

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Application to application password management
  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Application to application password management
  • Password vault

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Session management & recording

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • Reduced security and compliance risks

Symantec PAM Case Study

Global 500 Transportation Services Company

Introduction

This case study of a Global 500 transportation services company is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have maintained our PCI compliance with Symantec PAM by vaulting and rotating passwords on a more regular and seamless basis, and we are gaining more applications every week to our platform.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials / accounts from unauthorized access
  • Protecting privileged credentials that are embedded in their production apps
  • Protecting privileged credentials used to access their cloud environments

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Application to application password management
  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Application to application password management
  • Granular access controls on mission-critical servers
  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Application to application password management
  • Ease of use
  • High availability & reliability
  • Password vault
  • Session management & recording

In which areas are you satisfied or very satisfied with Symantec PAM:

  • Ease of Deployment & Use
  • Features & Capabilities
  • Integrations & Interoperability
  • Roadmap & Strategy
  • Technical Support
  • Total Cost of Ownership

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • Reduced security and compliance risks
  • Increased accountability by gaining visibility and control of privileged user activity

What can you say about Symantec PAM after using the product:

  • Symantec PAM was quick to deploy and is easy to maintain
  • Symantec PAM is a reliable and solid solution and continues to get better with each release
  • Symantec PAM provides the flexibility and scalability they needed for an enterprise solution
  • If we had to select a new PAM technology we would choose Symantec PAM again

Any last words?

  • Our confidence has improved in protecting against targeted breaches and insider attacks now that we have Symantec PAM as part of our security strategy.



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