TechValidate Customer Research Library / Broadcom

TechValidate Research on Broadcom Symantec Enterprise

These pages present data that TechValidate has sourced via direct research with verified customers and users of Broadcom Symantec Enterprise. TechValidate stands behind the authenticity of all published data. Learn more »



190 Customers Surveyed

1,478 Data Points Collected

2 Published TechFacts

2 Published Charts

16 Published Case Studies



Selected Research Highlights


Symantec PAM Case Study

Fortune 500 Banking Company

Introduction

This case study of a Fortune 500 banking company is based on a February 2021 survey of Symantec PAM customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec PAM:

  • Protecting privileged credentials / accounts from unauthorized access
  • Protecting privileged credentials in their DevOps toolchain
  • Protecting privileged credentials that are embedded in their production apps

Use Case

Which Symantec PAM features/capabilities do you use in production today:

  • Application to application password management
  • Password vault
  • Session management & recording

Which Symantec PAM features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • Granular access controls on mission-critical servers

Which Symantec PAM features/capabilities do you feel are strengths compared to competitive solutions:

  • Session management & recording

In which areas are you satisfied or very satisfied with Symantec PAM:

  • Ease of Deployment & Use
  • Features & Capabilities
  • Integrations & Interoperability
  • Roadmap & Strategy
  • Technical Support
  • Documentation
  • Total Cost of Ownership

Results

What were the most significant operational benefits you realized from your investment in Symantec PAM:

  • consolidating multiple products

What can you say about Symantec PAM after using the product:

  • Symantec PAM provides many of the controls governing privileged access that are mandated by emerging data privacy laws and regulatory and industry compliance mandates

Any last words?

  • Our confidence has improved in protecting against targeted breaches and insider attacks now that we have Symantec PAM as part of our security strategy.

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Fortune 500

Industry:
Banking

About Symantec

As part of Broadcom Inc., Symantec is a global leader in cyber security and helps organizations and governments secure identities and information wherever they live. Symantec’s Integrated Cyber Defense approach simplifies cyber security with comprehensive solutions to secure critical business assets across on-premises and cloud infrastructures.

Learn More:

Broadcom

Symantec

Source: TechValidate survey of a Fortune 500 Banking Company
Validated
  Published: Mar. 9, 2021   TVID: A10-E03-EC2

Symantec VIP Customer Research

Which features/capabilities do you feel are strengths for Symantec VIP compared to competitors?

Multi-Factor Authentication
80%
Reliability
59%
Ease of Implementation
46%
Scalability
37%
Open Standards Support
26%
Reporting Capabilities
24%
Risk-Based Authentication
24%
Source: TechValidate survey of 46 users of Symantec VIP
Validated
  Published: Apr. 14, 2022   TVID: 5BE-1C1-EB5

Symantec VIP Customer Statistic

84% of surveyed organizations agree that Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication.

84%
Source: TechValidate survey of 45 users of Symantec VIP
Validated
  Published: Apr. 14, 2022   TVID: 17E-C73-B87

Symantec VIP Customer Satisfaction Rating

A System Administrator at a large enterprise banking company would be very likely to recommend Symantec VIP for this reason:

Have used it for more than 10 years and it works well.

Source: System Administrator, Large Enterprise Banking Company
Validated
  Published: Apr. 14, 2022   TVID: CCC-20C-44F

Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Symantec VIP?”

Symantec VIP Customer Research

What were the most significant operational benefits you have realized from your investment in Symantec VIP?

Improved employee productivity: user-friendly authentication options to access corporate apps and data
59%
Increased customer confidence: making customers feel secure when transacting with your organization
35%
Increased trust: business partners are more willing to share sensitive information
26%
Reduced fraud costs: user-friendly options increase adoption of authentication and reduce the risk of fraud
24%
Better insight: deliver time-critical information to increase business agility and responsiveness
9%
Source: TechValidate survey of 46 users of Symantec VIP
Validated
  Published: Apr. 14, 2022   TVID: 618-491-145

Symantec SiteMinder Case Study

Global Telecommications Services Company

Introduction

This case study of a large enterprise telecommunications services company is based on a March 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Strength of security of the access management solution itself (how resilient to hacking attempts)
  • Ability to deploy the solution in an I/PaaS
  • Ability to understand a user’s context as part of deciding what authentication the user must complete
  • Ability to use contextual information for making an access decision

Use Case

How large is your SiteMinder environment:

  • SiteMinder performs up to 100 million authentications and authorization transactions each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • REST interface for creating, updating, or deleting SiteMinder policies
  • Identity Mapping for gathering attributes from multiple repositories
  • OIDC client for homegrown and SaaS applications
  • Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • JWT authentication scheme
  • OpenID

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authentication
  • Authorization
  • High availability & reliability
  • Technical support

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Providing appropriate access to legitimate users based on dynamic and adaptive policies
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Telecommunications Services

About Symantec SiteMinder

As part of Broadcom Inc., Symantec is a global leader in cyber security and helps organizations and governments secure identities and information wherever they live. Symantec’s Integrated Cyber Defense approach simplifies cyber security with comprehensive solutions to secure critical business assets across on-premises and cloud infrastructures.

Learn More:

Broadcom

Symantec SiteMinder

Source: TechValidate survey of a Large Enterprise Telecommunications Services Company
Validated
  Published: Jun. 23, 2021   TVID: 10C-948-697


More to Explore

All TechFacts (2)

All Research Charts (2)

All Case Studies (16)


About Broadcom Symantec Enterprise

As part of Broadcom Inc., Symantec is a global leader in cyber security and helps organizations and governments secure identities and information wherever they live. Symantec's Integrated Cyber Defense approach simplifies cyber security with comprehensive solutions to secure critical business assets across on-premises and cloud infrastructures.

Broadcom Symantec Enterprise Website   Broadcom Website



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