Broadcom Symantec Enterprise MedStar Health

Symantec VIP Case Study

MedStar Health

This case study of MedStar Health is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service.

“Symantec VIP helps us a lot with authentication and to protect customers’ data.”

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

The key features and functionalities of Symantec VIP that the surveyed company uses:

Using the following Symantec VIP capabilities/features in their production environment:
- Multi-Factor Authentication
- Office365 Integration
- VIP Access Mobile application
- VIP Desktop application
- VPN integration
Symantec VIP features/capabilities that are strengths compared to competitors:
- Multi-Factor Authentication
- Open standards support
- Reporting capabilities
- Ease of implementation
Currently using the following types of authentication methods:
- Text messages (SMS)
- Security tokens

The surveyed company achieved the following results with Symantec VIP:

Realized the following operational benefits from their investment in Symantec VIP:
- Improved employee productivity: user-friendly authentication options to access corporate apps and data
- Increased trust: business partners are more willing to share sensitive information
- Increased customer confidence: making customers feel secure when transacting with your organization
- Reduced fraud costs: user-friendly options increase adoption of authentication and reduce the risk of fraud
Agrees with the following statements after using Symantec VIP:
- Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
- Symantec VIP provides secure mobile transactions for all access channels
- Symantec VIP meets regulatory compliance directives for stronger authentication methods
- Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
- Symantec VIP provides the flexibility and scalability they need for an enterprise solution
Rates their satisfaction with the following Symantec VIP features/capabilities:
- ease of deployment & use: very satisfied
- features & capabilities: very satisfied
- integrations & interoperability: very satisfied
- performance & scalability: very satisfied
- roadmap & strategy: very satisfied
- technical support: very satisfied
- documentation: very satisfied
- Total Cost of Ownership: very satisfied