TechValidate Research on Broadcom Symantec Enterprise


Symantec VIP Case Study

S&P 500 Financial Services Company

Introduction

This case study of a S&P 500 financial services company is based on a June 2021 survey of Symantec VIP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We would not have been able to cover everyone securely without Symantec VIP during the lockdown and pandemic. With Symantec VIP we were able to trust everyone to work from home.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Symantec VIP:

  • Plans to expand their use of Symantec VIP in the next 12-18 months because they expect some growth.

Use Case

The key features and functionalities of Symantec VIP that the surveyed company uses:

  • Using the following Symantec VIP capabilities/features in their production environment:
    • Multi-Factor Authentication
    • VIP Software Development Kit (SDK)
    • Office365 Integration
    • VIP Access Mobile application
    • VIP Desktop application
    • VPN integration
  • Symantec VIP features/capabilities that are strengths compared to competitors:
    • Multi-Factor Authentication
    • Reliability
    • Risk-based authentication
    • Reporting capabilities
    • Ease of implementation
  • Currently using the following types of authentication methods:
    • Push notifications
    • Mobile OTP
    • Security tokens

Results

The surveyed company achieved the following results with Symantec VIP:

  • Realized the following operational benefits from their investment in Symantec VIP:
    • Increased trust: business partners are more willing to share sensitive information
  • Agrees with the following statements after using Symantec VIP:
    • Symantec VIP protects their employees, customers, and/or business partners against account takeover with frictionless multi-factor, risk-based authentication
    • Symantec VIP provides secure mobile transactions for all access channels
    • Symantec VIP meets regulatory compliance directives for stronger authentication methods
    • Symantec VIP is a reliable and solid solution and continues to deliver value to their organization
    • Symantec VIP provides the flexibility and scalability they need for an enterprise solution
  • Rates their satisfaction with the following Symantec VIP features/capabilities:
    • ease of deployment & use: satisfied
    • features & capabilities: satisfied
    • performance & scalability: very satisfied
    • roadmap & strategy: satisfied
    • technical support: satisfied
    • documentation: very satisfied
    • Total Cost of Ownership: satisfied




About This Data

This data was sourced directly from verified users of Broadcom Symantec Enterprise by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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