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Symantec SiteMinder Case Study

Global 500 Management Services Company

Introduction

This case study of a Global 500 professional services company is based on an April 2021 survey of Symantec SiteMinder customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“We continue to use and scale SiteMinder.”

Challenges

What were the business challenges that led you to evaluate and ultimately select Symantec SiteMinder:

  • Performance of the system as the demand/load increases
  • Speed of their organization’s ability to apply the access management solution to new applications being developed
  • Strength of security of the access management solution itself (how resilient to hacking attempts)
  • Ability to understand a user’s context as part of deciding what authentication the user must complete

Use Case

How large is your SiteMinder environment?

  • SiteMinder performs up to 1 billion authentications and authorizations each month.

Which Symantec SiteMinder features/capabilities do you use in production today:

  • Access Gateway
  • JWT authentication scheme
  • REST interface for creating, updating, or deleting SiteMinder policies
  • Identity Mapping for gathering attributes from multiple repositories
  • Using OpenID Connect (OIDC client) to connect to SaaS applications

Which Symantec SiteMinder features/capabilities are you planning to expand on or deploy new in the next 12-18 months:

  • SiteMinder Web Agents in Containers for Dynamic Scaling

Which Symantec SiteMinder features/capabilities do you feel are strengths compared to competitive solutions:

  • Authorization
  • High availability & reliability

Results

What were the most significant operational benefits you realized from your investment in Symantec SiteMinder:

  • Improving user experience through frictionless authentication and single sign-on
  • Delivering operational efficiencies through centralized access management and auditing

What can you say about Symantec SiteMinder after using the product:

  • Symantec SiteMinder protects our mission critical applications and services

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Global 500

Industry:
Professional Services

About Symantec SiteMinder

As part of Broadcom Inc., Symantec is a global leader in cyber security and helps organizations and governments secure identities and information wherever they live. Symantec’s Integrated Cyber Defense approach simplifies cyber security with comprehensive solutions to secure critical business assets across on-premises and cloud infrastructures.

Learn More:

Broadcom

Symantec SiteMinder

Source: TechValidate survey of a Global 500 Professional Services Company
Validated
  Published: Jun. 23, 2021   TVID: 227-1CF-343




About This Data

This data was sourced directly from verified users of Broadcom Symantec Enterprise by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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