DrFirst Research Chart: Backline Customer Research

About This Data

This data was sourced directly from verified users of DrFirst by TechValidate.

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Respondent Details

Statements from the following verified business professionals were used to create this chart:

	Company Size	Industry	Response
Nurse	Medium Enterprise	Healthcare	HIPAA-compliant text chat: Extremely satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Extremely satisfied File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Nurse	Medium Enterprise	Healthcare	HIPAA-compliant text chat: Extremely satisfied Video calls: Very satisfied Audio calls: Did not know Patient-centered chat: Extremely satisfied File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Applications Analyst, Director, Manager, Specialist	Small Business	Healthcare	HIPAA-compliant text chat: Very satisfied Video calls: Satisfied Audio calls: Did not know Patient-centered chat: Did not know File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
CIO	Non-profit	Non-profit	HIPAA-compliant text chat: Extremely satisfied Video calls: Satisfied Audio calls: Did not know Patient-centered chat: Satisfied File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Extremely satisfied Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Administrator	Medium Enterprise	Healthcare	HIPAA-compliant text chat: Very satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Did not know File sharing: Very satisfied Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Administrator	Educational Institution	Educational Institution	HIPAA-compliant text chat: Very satisfied Video calls: Very satisfied Audio calls: Did not know Patient-centered chat: Did not know File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Satisfied Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
CIO	Non-profit	Non-profit	HIPAA-compliant text chat: Extremely satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Very satisfied File sharing: Very satisfied Electronic forms and signature: Did not know Masked caller ID: Very satisfied Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Office Manager	Large Enterprise	Pharmaceuticals	HIPAA-compliant text chat: Extremely satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Did not know File sharing: Extremely satisfied Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Extremely satisfied
Office Manager	Large Enterprise	Healthcare	HIPAA-compliant text chat: Extremely satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Extremely satisfied File sharing: Did not know Electronic forms and signature: Did not know Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Did not know
Practice Administrator	Medium Enterprise	Healthcare	HIPAA-compliant text chat: Extremely satisfied Video calls: Did not know Audio calls: Did not know Patient-centered chat: Did not know File sharing: Very satisfied Electronic forms and signature: Very satisfied Masked caller ID: Did not know Drivers license scanning for medication history: Did not know Automated clinical notifications: Very satisfied

HIPAA-compliant text chat
Video calls
Audio calls
Patient-centered chat
File sharing
Electronic forms and signature
Masked caller ID
Drivers license scanning for medication history
Automated clinical notifications

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