2,818 Customers Surveyed
17,148 Data Points Collected
138 Published TechFacts
32 Published Charts
21 Published Case Studies
Curated collections and slideshows of TechValidate research data on Innovative Interfaces.
Polaris Customer Satisfaction Rating
A Director at a state & local government would be likely to recommend Polaris for this reason:
Our library is pleased with the functionality of Polaris and the response from Polaris staff when we run into issues.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Polaris?”
Polaris Case Study
This case study of a cultural institution is based on a January 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After comparing with other solutions (including Horizon and Symphony), the library team decided to go with Polaris.
The key challenges they chose Polaris to help address included:
The organization purchased Polaris specifically because of the following features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included responsive design and web-based mobility for public services and reference staff. They use nearly all of the client modules, in addition to LEAP.
Overall, the team would rate Polaris as better than the competition for overall functionality. They rated Polaris at 4/5 stars and would recommend it to others, especially those working at public libraries.
Polaris Case Study
This case study of a state & local government is based on a February 2019 survey of Polaris customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
After considering other solutions (namely Horizon and Symphony), the surveyed organization decided to go with Polaris. Their primary focus was on streamlining and simplifying their workflow and analytics processes.
Their top reasons for choosing an Innovative product were the great services, training, and support, as well as the commitment to supporting current products.
The organization gets the most use out of the following Polaris features:
Other factors in their decision to purchase the Polaris Web Application (LEAP) product included web-based mobility for public services and reference staff, and flexible mobile access to better connect with their community.
After switching to Polaris, the team would rate Polaris as better than the competition when it comes to overall functionality, performance, customization, and reporting and statistics. They would also rate Innovative customer and technical support as better than the competition.
Overall, they’re likely to purchase Innovative products again and rate Polaris at 4.5/5 stars.
