SurveyMonkey Enterprise Case Studies : Page 2

SurveyMonkey Enterprise Case Study

Fidelity National Financial, Inc.

Introduction

This case study of Fidelity National Financial, Inc. is based on a May 2018 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

“It’s the simplest way to collect and analyze data, and is flexible enough for us to use that data in our own platforms to make smart strategic decisions.”

“It has given us clear insights into the customer experience we’re providing, and a means for us to aggregate and communicate our performance metrics to our staff. It is helping us grow as an organization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

Wanted to solve the following challenges with SurveyMonkey Enterprise:
- Integrate survey data into other business applications

Use Case

The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

Chose SurveyMonkey Enterprise for the:
- Flexibility and ease of use of the platform
Reports that it was extremely important that SurveyMonkey fit into their existing tech stack or business ecosystem at the time of purchase.

Results

The surveyed company achieved the following results with SurveyMonkey Enterprise:

Impact of using SurveyMonkey:
- Increased the volume of research and critical insights
- Increased efficiency through collaboration across teams
- Increased productivity
Reports that the survey data insights they gather from SurveyMonkey is very important in helping people innovate faster.
agrees that their users are empowered to make better business decisions by using SurveyMonkey.
Reports that they are able to take action with SurveyMonkey data 3 – 4x faster.
Realized a return on investment with SurveyMonkey (through cost savings, time savings, or other operational improvements) within a month.

SurveyMonkey Enterprise Case Study

Community Intervention Services

Introduction

This case study of Community Intervention Services is based on a May 2018 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

“Great product, awesome customer support. For any question there is a call back within 5 minutes and they get the job done!”

“We have been able to launch enterprise surveys to consolidate data and add to our metrics-based management strategy. The data is easily accessible to be analyzed within survey monkey and the standard reports cover 80% of our needs. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

Wanted to solve the following challenges with SurveyMonkey Enterprise:
- Have a more centralized view for managing users
- Secure how the survey data is collected

Use Case

The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

Chose SurveyMonkey Enterprise for the:
- Enhanced security and compliance features
- Administration and data governance features
- Flexibility and ease of use of the platform
- Sophisticated features
- Expert guidance and tools to help optimize surveys
Reports that it was important that SurveyMonkey fit into their existing tech stack or business ecosystem at the time of purchase.

Results

The surveyed company achieved the following results with SurveyMonkey Enterprise:

Impact of using SurveyMonkey:
- Increased the volume of research and critical insights
- Reduced data silos
Reports that the survey data insights they gather from SurveyMonkey is extremely important in helping people innovate faster.
agrees that their users are empowered to make better business decisions by using SurveyMonkey.
Reports that they are able to take action with SurveyMonkey data 3 – 4x faster.
Realized a return on investment with SurveyMonkey (through cost savings, time savings, or other operational improvements) within 1-2 months.

SurveyMonkey Enterprise Case Study

A UK charitable organization dedicated to medical research and health policy improves diversity with SurveyMonkey Enterprise

Introduction

This case study of a non-profit is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“It has encouraged our employees to include the ideas and views of a far wider range of stakeholders, in their work.”

Challenges

The organisation needed a solution to collect customer and employee experience.

Use Case

The Enterprise solution features that make it easy for the customer to gather critical feedback include:

Intuitive user experience
Plug and play templates
Multiple question types

And when it comes to feedback and research, the customer described SurveyMonkey Enterprise as extremely reliable.

Results

According to the customer, Enterprise:

Provides reliable data needed to understand how people think and feel about their organization: Strongly agree
Increases the speed, value, and reliability of insights: Agree
Has helped their organization to better understand and act on opportunities for growth and innovation: Agree

Best of all, they were able to get up and running immediately with Enterprise — no training required.

TechValidate Research on SurveyMonkey Enterprise

33 Case Studies – Page 2 of 2

Fidelity National Financial, Inc.

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey Enterprise

Community Intervention Services

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey Enterprise

A UK charitable organization dedicated to medical research and health policy improves diversity with SurveyMonkey Enterprise

Introduction

Challenges

Use Case

Results

Organization Profile

About SurveyMonkey Enterprise