SurveyMonkey Enterprise Research Charts

SurveyMonkey Enterprise Customer Research

To what extent do you agree with the following statement? SurveyMonkey Enterprise has helped my organization…

Strongly agree Agree Somewhat agree neither agree or disagree disagree

Better understand and act on opportunities to improve healthcare quality, patient experience, and medical knowledge
Adapt and respond to the needs of patients and employees
Deliver better patient experiences and outcomes
Act on feedback quickly in order to strengthen our brand reputation

SurveyMonkey Enterprise Customer Research

Which version of this statement best describes your experience.
“I was up and running quickly with SurveyMonkey Enterprise with….”

No training requirement: 40%

Less than an hour of training required: 33%

only an hour of training required: 13%

None of these responses are accuate: 15%

SurveyMonkey Enterprise Customer Research

To what extent do you agree with the following. “SurveyMonkey has helped my organization…”

Strongly agree Agree Somewhat Agree Neither agree or disagree Disagree

Better understand and act on opportunities to improve healthcare quality, patient experience, and medical knowledge
Adapt and respond to the needs of patients and employees
Deliver better patient experiences and outcomes
Act on feedback quickly in order to strengthen our brand reputation

SurveyMonkey Enterprise Customer Research

What are the key benefits you have realized with your Tableau integration?

A more centralized view of feedback and operational data	62%
A reduction of data and information silos	52%
An ability to give stakeholders and others access to the data they need	52%

SurveyMonkey Enterprise Customer Research

77% of SME users surveyed were satisfied or very satisfied with their upgrade.

How satisfied are you overall with the decision to upgrade from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise?

Very satisfied: 33%

Satisfied: 44%

Somewhat satisfied: 16%

Not satisfied: 7%

SurveyMonkey Enterprise Customer Research

Which features do you value the most from SurveyMonkey Enterprise compared to self-serve?

Customization features (custom email domain/subdomain, custom questions)	56%
Account control (single sign-on, domain lockdown etc.)	52%
Workgroups and user management	42%
Multi-channel distribution (SMS, offline surveys etc.)	19%
HIPAA Compliance	18%
Integrations with Marketo, Salesforce, Power BI, Tableau or Eloqua	15%
Dedicated customer success manager	10%
Smart, rule-based notifications	6%
Other	5%

SurveyMonkey Enterprise Customer Research

How would you describe SurveyMonkey Enterprise compared with your previous self-serve plan?

Accessible / Easy to use	54%
Reliable	44%
High quality	43%
Powerful / robust	34%
Valuable	30%
More actionable	21%
Overpriced	20%
Unreliable	0%

SurveyMonkey Enterprise Customer Research

What are the key benefits in upgrading to SurveyMonkey Enterprise from a self-serve plan?

Greater customization of surveys	53%
Increased efficiency through collaboration across teams	45%
Increased usage of survey feedback to drive business results	33%
Reduction of information silos	23%
Deeper, richer insights that lead to action and better decisions	16%
Maximizing response rates through more distribution options	16%
Ability to automate workflows with premium integrations	11%
Other	27%

SurveyMonkey Enterprise Customer Research

What types of surveys do you run with SurveyMonkey Enterprise?

Customer experience	73%
Event feedback	73%
Employee experience	64%
Product feedback and research	36%
Market research	35%
Student feedback	17%
Competitive analysis	11%
Patient feedback	6%
Other	21%

SurveyMonkey Enterprise Customer Research

What were your top reasons for upgrading to SurveyMonkey Enterprise from a self-serve plan?

Collaborate on surveys across the organization	59%
Ensure greater security and regulatory compliance	30%
Increased governance and data ownership	23%
Access premium integrations such as Marketo, Salesforce, Power BI, Tableau or Eloqua or unlimited API access	20%
I was not involved in the decision to upgrade	17%
Having a dedicated success manager	8%
Multi-channel distribution (SMS, offline surveys etc.)	8%
Other	20%

SurveyMonkey Enterprise Customer Research

What data does SurveyMonkey Enterprise help your organization to collect? Where it refers to customer feedback, consider clients, patients, or student experience according to your industry.

Employees and candidate feedback about their experiences and sentiments	72%
Customer feedback about their experiences and sentiments	67%
Planning / proposed change feedback from customers, employees or communities	58%
Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.	40%
Data to support our COVID-19 decision-making with respect to resource and business planning	33%
COVID-19-related needs assessments with customers, employees or communities	26%
COVID-19-related health and wellness data from customers or employees	21%

SurveyMonkey Enterprise Customer Research

Compared with alternative solutions, how would you rate the following SurveyMonkey Enterprise capabilities and attributes?

Best-in-class Superior Better than As good as

Creating surveys, collecting responses, and sharing results cross-functionally
Establishing and improving compliance with company policies or regulations (e.g. HIPAA, GDPR)
Administrative and security features, such as admin dashboard, activity logs, and centralized data
Integrating feedback data with other tools in order to make strategic decisions
Flexibility of pricing options

SurveyMonkey Enterprise Customer Research

Improving key business outcomes with SurveyMonkey Enterprise

With SurveyMonkey Enterprise, organizations have been able to achieve significant gains in time saved, improved customer experience, employee engagement and their ability to make strategic decisions, faster.

	By more than 100%	By at least a 100%	By at least 75%	By at least 50%	By at least 25%
Reduce time spent on managing the survey process and users	4%	21%	21%	21%	33%
Improve response rates and data quality	4%	12%	32%	28%	24%
Improve customer experience metrics	8%	4%	40%	24%	24%
Improve our ability to make strategic decision, faster	4%	31%	23%	23%	19%
Improve employee engagement metrics	5%	17%	35%	26%	17%

TechValidate Research on SurveyMonkey Enterprise

13 Charts

77% of SME users surveyed were satisfied or very satisfied with their upgrade.

Improving key business outcomes with SurveyMonkey Enterprise