Original Research on SurveyMonkey Enterprise

SurveyMonkey Enterprise Customer Satisfaction Rating

A Business Professional at a small business healthcare company would be very likely to recommend SurveyMonkey Enterprise for this reason:

SurveyMonkey Enterprise Customer Statistic

Streamlining the survey process to spend more time on research and insights

60% of surveyed organizations have acheived less time spent on the survey process, more time to focus on research and insights with SurveyMonkey Enterprise.

60%

SurveyMonkey Enterprise Case Study

Centravance

Introduction

This case study of Centravance is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

“I was able to continue providing training for clients without meeting face to face or requiring a live webinar.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

Needed a solution to share videos and quizzes with our clients

Use Case

The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

When and how often the surveyed organization sends surveys with SurveyMonkey Enterprise:
- At a regular cadence (e.g. annually, quarterly)

SurveyMonkey Enterprise capabilities and attributes compared with alternative solutions:
- To create surveys, collect responses, and share results cross-functionally: better than
- Improved compliance with company policies or regulations (e.g. HIPAA, GDPR): better than
- Administrative and security features: better than
- Integration of feedback data with other tools: better than
- Flexibility of pricing options: better than
Strongly agrees that SurveyMonkey Enterprise helps them to:
- Centralize ownership and control of their survey data in a distributed workforce
- Give employees the right access level they need when it comes to survey data
- Consolidate survey programs under one account and get complete visibility into overall survey usage
- Reduce the risk of collecting unsecure, sensitive information
- Reduce the risk of employee usage of unsanctioned (not licensed) survey software

Results

The surveyed company achieved the following results with SurveyMonkey Enterprise:

Benefits and outcomes experienced since using SurveyMonkey Enterprise:
- Ability to deploy in different ways to ensure all client employees can access videos and quizzes

Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements in less than 1 month.

With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
- Reduced time spent on managing the survey process and users by at least a 100%
- Improved customer experience metrics by at least 75%

SurveyMonkey Enterprise Customer Research

Improving key business outcomes with SurveyMonkey Enterprise

With SurveyMonkey Enterprise, organizations have been able to achieve significant gains in time saved, improved customer experience, employee engagement and their ability to make strategic decisions, faster.

	By more than 100%	By at least a 100%	By at least 75%	By at least 50%	By at least 25%
Reduce time spent on managing the survey process and users	4%	21%	21%	21%	33%
Improve response rates and data quality	4%	12%	32%	28%	24%
Improve customer experience metrics	8%	4%	40%	24%	24%
Improve our ability to make strategic decision, faster	4%	31%	23%	23%	19%
Improve employee engagement metrics	5%	17%	35%	26%	17%

SurveyMonkey Enterprise Case Study

A local UK Council uses SurveyMonkey Enterprise to improve survey management and GDPR compliance

Introduction

This case study of a state & local government is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

Before SurveyMonkey Enterprise, the Council was concerned with risks associated with limited visibility into and control over surveys and survey data and GDPR compliance.

Use Case

The Council uses Enterprise to collect feedback according to established milestones, when they need to make a strategic business decisions, and after specific in-person or virtual events.

Data that SurveyMonkey Enterprise helps their organization to collect:

Employees and candidate feedback about their experiences and sentiments
COVID-19-related health and wellness data from customers or employees
Planning / proposed change feedback from customers, employees or communities

Enterprise’s abilities have been highly impactful to their efforts to:

share survey results and collaborate cross-functionally
manage response data in compliance with regulations or company policy
understand who’s sending surveys and what they’re doing with the data

SurveyMonkey Enterprise has also helped them:

centralize ownership and control of their survey data in a distributed workforce
give employees the right access level they need when it comes to survey data
consolidate survey programs under one account and get complete visibility into overall survey usage
reduce the risk of collecting insecure, sensitive information
reduce the risk of employee usage of unsanctioned (not licensed) survey software

Results

The Council has achieved a return on their investment with SurveyMonkey Enterprise in under 6 months, along with the following benefits:

Improvements to employee insights, engagement and increased productivity
Improvements to customer insights, experience, and increased customer lifetime value
Improved business agility powered by richer feedback data and wider access to it
Richer insights into the employee and customers experiences that drive critical outcomes
Better understanding of who’s collecting survey data and what they’re doing with it

With SurveyMonkey Enterprise, they’ve seen:

a 50% reduction in time spent on managing the survey process and users
a 75% improvement in response rates and data quality: by at least 75%
a 75% improvement in customer experience metrics
a 50% improvement to their ability to make strategic decision, faster
a 75% improvement in their employee engagement metrics

SurveyMonkey Enterprise Customer Research

What types of surveys do you run with SurveyMonkey Enterprise?

Customer experience	73%
Event feedback	73%
Employee experience	64%
Product feedback and research	36%
Market research	35%
Student feedback	17%
Competitive analysis	11%
Patient feedback	6%
Other	21%

TechValidate Research on SurveyMonkey Enterprise

These pages present data that TechValidate has sourced via direct research with verified customers and users of SurveyMonkey Enterprise. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Streamlining the survey process to spend more time on research and insights

Centravance

Introduction

Challenges

Use Case

Results

Company Profile

About SurveyMonkey Enterprise

Improving key business outcomes with SurveyMonkey Enterprise

A local UK Council uses SurveyMonkey Enterprise to improve survey management and GDPR compliance

Introduction

Challenges

Use Case

Results

Organization Profile

About SurveyMonkey Enterprise

More to Explore

About SurveyMonkey Enterprise

From event feedback to sophisticated market research, SurveyMonkey Enterprise is your best choice. Get our best features to reduce bias, increase survey completion rates, and discover new data insights.