TechValidate Research on SurveyMonkey Enterprise

33 Case Studies – Page 1 of 2


SurveyMonkey Enterprise Case Study

Educational Institution expands to SurveyMonkey Enterprise

Introduction

This case study of a educational institution is based on a September 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“It’s hard to put a price tag on it, but the advent of the COVID virus has certainly pushed my organization to do more surveys in the online space, and online surveys are just way more efficient in terms of staff time than schlepping paper around the institution. I think constituents have seen those benefits, and now we have to work on upping the return ratios. If we can get that part working there will be no renewed interest in paper.”

“We were behind the times in that we still did a lot of stuff on paper, and that was NOT working in a lot of areas. Having a distributed account means constituents are now free to find efficiencies using the online tool. The collaboration piece also frees up time in my office – we no longer have to create all the surveys for people, they can create the surveys themselves and we can adjust as needed to make them work well. "

Challenges

The profiled organization expanded to SurveyMonkey Enterprise to solve its business challenges for the following reasons:

  • Ability to collaborate on surveys across the organization
  • Greater security and regulatory compliance

Use Case

The surveyed organization uses SurveyMonkey Enterprise for these key insights:

  • Customer experience
  • Employee experience
  • Event feedback
  • Student feedback

Results

The surveyed organization achieved the following results by expanding to SurveyMonkey Enterprise:

  • Key benefit(s):
    • Increased efficiency through collaboration across teams
  • Realized a return on their investment in 3-4 months, after expanding to SurveyMonkey Enterprise from a self-serve plan.
  • Helped automate workflows to take action on feedback data
  • Helped drive better business decisions across the organization
  • Worked worry-free with safeguarded data and compliance
  • Better understand and act on opportunities for growth and innovation
  • Features valued the most from SurveyMonkey Enterprise compared to self-serve:
    • Account control (single sign-on, domain lockdown etc.)
    • Customization features (custom email domain/subdomain, custom questions)
  • They are very satisfied with the decision to expand from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise.

SurveyMonkey Enterprise Case Study

S&P 500 Computer Software Company Expands to SurveyMonkey Enterprise

Introduction

This case study of a S&P 500 computer software company is based on an October 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Control overuse of research tools. We are now standardized on the use of SurveyMonkey for all company surveys unless a more complex third party research firm is used. McAfee has canceled all individual seats under the @McAfee.com email addresses.”

“Easier collaboration and sharing of surveys. There is more consistency in questionnaire design and the efficiency of re-using questions.”

Challenges

The profiled company expanded to SurveyMonkey Enterprise to solve its business challenges for the following reasons:

  • Ability to collaborate on surveys across the organization
  • Greater security and regulatory compliance
  • Increased governance and data ownership
  • Access to a dedicated success manager

Use Case

The surveyed company uses SurveyMonkey Enterprise for these key insights:

  • Customer experience
  • Employee experience
  • Market research
  • Event feedback
  • Competitive analysis
  • Product feedback and research

Results

The surveyed company achieved the following results by expanding to SurveyMonkey Enterprise:

  • Key benefits:
    • Increased efficiency through collaboration across teams
    • A reduction of information silos
  • Realized a return on their investment in 2-3 months, after upgrading to SurveyMonkey Enterprise from a self-serve plan
  • Automated workflows to take action on feedback data
  • Drove better business decisions across the organization
  • Worked worry-free with safeguarded data and compliance
  • Better understand and act on opportunities for growth and innovation
  • Features valued the most from SurveyMonkey Enterprise compared to self-serve:
    • Workgroups and user management
    • Account control (single sign-on, domain lockdown etc.)
    • Customization features (custom email domain/subdomain, custom questions)
    • Dedicated customer success manager
  • They are very satisfied with the decision to expand from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise.

SurveyMonkey Enterprise Case Study

The Key Expands to SurveyMonkey Enterprise

Introduction

This case study of The Key is based on a September 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

“We were able to easily set up and integrate a polling function into engagement emails that were built in SurveyMonkey. New users in the dev team needed no real training on the product to work on the integration.”

Challenges

The top reasons that led The Key to expand to SurveyMonkey Enterprise:

  • Ability to collaborate on surveys across the organization
  • Access premium integrations such as Marketo, Salesforce, Power BI, Tableau or Eloqua or unlimited API access
  • Ability to run polls quickly and give the developer team licenses

Use Case

The Key collects the following key types of feedback on SurveyMonkey Enterprise:

  • Customer experience
  • Market research
  • Product feedback and research

Results

The Key achieved the following results by expanding to SurveyMonkey Enterprise:

  • Key benefits:
    • Increased efficiency through collaboration across teams
  • Realized a return on their investment in less than 1 month
  • Automated workflows to take action on feedback data
  • Helped drive better business decisions across our organization
  • Helped enable employees to work worry-free with safeguarded data and compliance
  • Helped better understand and act on opportunities for growth and innovation
  • Features valued the most from the SurveyMonkey Enterprise expansion:
    • Account control (single sign-on, domain lockdown etc.)
    • Customization features (custom email domain/subdomain, custom questions)
    • Integrations with Marketo, Salesforce, Power BI, Tableau or Eloqua
  • Overall, The Key is satisfied with expanding from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise.

SurveyMonkey Enterprise Case Study

Medium Enterprise Professional Services Company

Introduction

This case study of a medium enterprise professional services company is based on an October 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The upgrade to SurveyMonkey Enterprise provided the opportunity to standardize across the firm, and it also helps my CIO sleep a little better at night knowing that the data in now the property of the firm as opposed to individuals who create surveys.”

Challenges

The business needs that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

  • Greater security and regulatory compliance
  • Increased governance and data ownership

Use Case

The customer confirmed that they were involved in the decision making process to upgrade to SurveyMonkey Enterprise from a SurveyMonkey self-serve plan.

The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

  • Employee experience surveys
  • Event feedback surveys

Results

The surveyed company achieved the following results by upgrading to SurveyMonkey Enterprise from self-serve plans:

  • Increased efficiency through collaboration across teams
  • Realized a return on their investment in 6-12 months, after upgrading to SurveyMonkey Enterprise from a self-serve plan.
    • The customer agreed that upgrading from a self-serve plan to SurveyMonkey Enterprise:
      • Helps them drive better business decisions across our organization
      • Enables them to work worry-free with safeguarded data and compliance
    • The feature most valued the most from SurveyMonkey Enterprise compared to self-serve:
      • Account control (single sign-on, domain lockdown, etc.)

    Overall, the customer is satisfied with the decision to upgrade from a SurveyMonkey self-serve plan to SurveyMonkey Enterprise.

  • SurveyMonkey Enterprise Case Study

    A UK-based housing association leverages SurveyMonkey Enterprise to meet the needs and expectations of customers.

    Introduction

    This case study of a medium enterprise real estate company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Enterprise offers a useful platform with a range of surveying methods that allow us to collect customer feedback before, during and after projects to ensure that they meet or exceed customer needs. Allows customers to give their feedback at a time and in a way that suits them.”

    Challenges

    The customer needed a solution for

    • Customer experience
    • Employee experience
    • Market research
    • Quizzes to ensure understanding of corporate campaigns

    Use Case

    The Enterprise solution features that make it easy for the customer to gather critical feedback:

    • advanced features like SurveyMonkey Genius
    • intuitive user experience
    • multiple question types
    • multiple ways of collecting data
    • expert help center articles

    Tracking resuls over time was also very important to the customer: “The ability to replicate surveys in the same format means we are able to show a progression in satisfaction (or opinion) based on changes made.”

    As was being able to nudge respondents with a reminder. "Having a ‘reminder’ function means that we are able to maximise response rates. Newsletters offer useful tips to improve survey design and response rates. "

    Multiple collectors were also important to their work: “The option to set up multiple collectors in each survey means that we can adapt the survey to meet the needs of a very diverse client group.”

    Results

    According to the customer their Enterprise solution:

    • provides reliable data needed to understand how people think and feel about their organization
    • increases the speed, value, and reliability of insights
    • has helped their organization to better understand and act on opportunities for growth and innovation.

    SurveyMonkey Enterprise Case Study

    A UK medical affairs innovator uses SurveyMonkey Enterprise for advanced analysis of customer experience feedback

    Introduction

    This case study of a small business healthcare company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Enterprise is useful for gaining insights from client feedback. It has helped us drive growth and innovation by better understanding the needs of clients on a discipline specific basis. And we use it frequently to support data generation and cross comparisons between interdivisional surveys.”

    Challenges

    The customer needed a research platform collect information that would contribute to medical research strategies and outcomes.

    Use Case

    The Enterprise solution features that make it easy for the customer to gather critical feedback include Custom Question Bank, multiple question types, and multiple ways of collecting data.

    Results

    According to the customer, SurveyMonkey Enterprise:

    • Provides reliable data needed to understand how people think and feel about their organization
    • increases the speed, value, and reliability of insights
    • has helped their organization to better understand and act on opportunities for growth and innovation.

    In the end, they were able to get up in running with less than an hour of training.

    SurveyMonkey Enterprise Case Study

    An international insurance business taps SurveyMonkey Enterprise to increase response rates and stretch their budget

    Introduction

    This case study of a small business insurance company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Enterprise lets us craft simple surveys at virtually no cost to get feedback from customers and internal stakeholders, and allows us to stretch budgets further and research amongst groups that we would not have been able to invest in before. It’s a very simple programme and fairly intuitive, and is widely recognised making people more likely to feel comfortable participating.”

    Challenges

    The customer needed a solution for customer and employee feedback surveys.

    Use Case

    The Enterprise solution features that make it easy to gather critical feedback include Enterprise’s cost, its Intuitive user experience, and its ultiple question types.

    The customer also agreed that when it came to feedback and research, SurveyMonkey Enterprise was very reliable.

    Results

    According to the customer, Enterprise:

    • Provides reliable data needed to understand how people think and feel about their organization
    • increases the speed, value, and reliability of insights
    • has helped their organization to better understand and act on opportunities for growth and innovation

    Best of all, they were up and running with Enterprise immediately — no training required!

    SurveyMonkey Enterprise Case Study

    A global insurance firm relies on SurveyMonkey Enterprise to improve customer insights and experience.

    Introduction

    This case study of a small business insurance company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “I’m able to create different types of surveys with different types of questions. Enterprise gives me the flexibility and simplicity that I need to get a survey created. And we are able to track NPS, customer experience, learn more about our customers, etc. It is an invaluable tool for our organization.”

    Challenges

    The customer needed a solution for customer and employee feedback.

    Use Case

    The Enterprise solution features that make it easy for the firm to gather critical feedback include:

    • Intuitive user experience
    • Plug and play templates
    • Custom Question Bank
    • Multiple question types
    • Multiple ways of collecting data

    The customer also described SurveyMonkey Enterprise as extremely reliable for accomplishing feedback and research.

    Results

    According to the customer, SurveyMonkey Enterprise:

    • Provides reliable data needed to understand how people think and feel about their organization
    • Increases the speed, value, and reliability of insights
    • Has helped their organization to better understand and act on opportunities for growth and innovation.

    The customer also said they were able to get up and running immediately — there was no training required.

    SurveyMonkey Enterprise Case Study

    A global member association for human resources professionals taps SurveyMonkey Enterprise to power evidence-based decisions

    Introduction

    This case study of a medium enterprise professional services company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We’re able to put together quick dip surveys to help answer key business issues without the need to carry out a big extensive piece of work. SurveyMonkey Enterprise’s multilingual survey capabilities also enable us to collect feedback from a diverse set of respondents. And the solution allows us to keep abreast with our members wants/needs, but also allows us to inform our senior leadership team what our members actually think about our organization.”

    Challenges

    The customer needed a survey solution for member feedback.

    Use Case

    The Enterprise solution features that make it easy to gather critical feedback include:

    • Advanced features like SurveyMonkey Genius
    • Custom Question Bank
    • Multiple question types

    The customer said that when it came to feedback and research, SurveyMonkey Enterprise was extremely reliable.

    Results

    According to the customer, Enterprise

    • Provides reliable data needed to understand how people think and feel about their organization
      • increases the speed, value, and reliability of insights
      • has helped their organization to better understand and act on opportunities for growth and innovation

    And when it came to getting up and running successful, the customer said it took no training at all.

    SurveyMonkey Enterprise Case Study

    A leading UK nonprofit improves community service delivery with SurveyMonkey Enterprise

    Introduction

    This case study of a non-profit is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “Enterprise helps us understand the wants and needs of service users and how we can adapt to meet these needs. Its multilingual survey capabilities enable us to collect feedback from a diverse set of respondents. And we have changed service delivery due to feedback, and have reported feedback from young people and parent / carers back to commissioners.”

    Challenges

    The customer needed a solution to gather client experience feedback about wants and needs.

    • When asked how much time it took to get up and running with SurveyMonkey Enterprise, they said immediately, there was no training required.

    Use Case

    The Enterprise solution features that make it easy to gather critical feedback include multiple question types and multiple ways of collecting data.

    And when it comes to feedback and research, the customer describes their Enterprise solution as extremely reliable.

    Results

    According to the customer, SurveyMonkey Enterprise:

    • Provides reliable data needed to understand how people think and feel about their organization
    • Increases the speed, value, and reliability of insights
    • Has helped their organization to better understand and act on opportunities for growth and innovation.

    SurveyMonkey Enterprise Case Study

    A secure healthcare email service provider uses SurveyMonkey Enterprise to ISO certification

    Introduction

    This case study of a foundation is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “We have only just started using it in our department but it helps us achieve ISO9001:2015 and to get customer feedback.”

    “It is an easy way of getting customer feed back and analysing it.”

    Challenges

    The organisation needed a solution to collect customer feedback.

    Use Case

    Key features of their Enterprise solution, include:

    • Intuitive user experience
    • Custom Question Bank
    • Multiple question types
    • Multiple ways of collecting data

    The customer also said that when it comes to collecting feedback and research, SurveyMonkey Enterprise is extremely reliable.

    Results

    According to the customer, Enterprise:

    • provides reliable data needed to understand how people think and feel about their organization
    • increases the speed, value, and reliability of insights
    • has helped their organization to better understand and act on opportunities for growth and innovation.

    Best of all, they were able to get up and running with Enterprise immediately — no training required.

    SurveyMonkey Enterprise Case Study

    An innovative UK agriculture tech company reduces data silos and powers shared insights with SurveyMonkey Enterprise

    Introduction

    This case study of a small business agriculture company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “A very comprehensive site and tool.”

    Challenges

    The customer needed a solution to collect customer experience and market research data.

    Use Case

    The Enterprise solution features that make it easy for the customer to gather critical feedback:

    • Intuitive user experience
    • Plug and play templates
    • Multiple question types

    Results

    According to the customer, their Enterprise solution provides them with reliable data needed to understand how people think and feel about their organization: agree, increases the speed, value, and reliability of insights, and has s helped their organization to better understand and act on opportunities for growth and innovation.

    And since adopting Enterprise, they have been able to retain ownership of survey data, even when employees leave, reduce of data silos, and provide more people access to the data they need.

    SurveyMonkey Enterprise Case Study

    A UK cybersecurity solutions provider uses SurveyMonkey Enterprise to streamline surveys and improve response diversity

    Introduction

    This case study of a medium enterprise security products & services company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “SurveyMonkey Enterprise’s multilingual survey capabilities enable me to collect feedback from a diverse set of respondents. It’s also easier to build and send surveys, and can be done by one person, rather than multiple systems and numerous people in our organisation being involved. This has provided us with better time management in regards to surveys. "

    Challenges

    The customer needed a solution to collect customer and employee experience feedback.

    Use Case

    Key Enterprise features that have made it easy for the customer to gather critical feedback include multiple question types, multiple ways of collecting data, and multilingual surveys.

    Results

    According to the customer, their Enterprise solution:

    • increases the speed, value, and reliability of insights
    • provides reliable data needed to understand how people think and feel about their organisation
      *has helped their organisation to better understand and act on opportunities for growth and innovation.

    Since adopting Enterprise, the customer has been able to increase volume of research and critical insights and give more people access to the data they need.

    SurveyMonkey Enterprise Case Study

    A leading UK retailer taps SurveyMonkey Enterprise for multilingual customer and employee experience feedback

    Introduction

    This case study of a medium enterprise retail company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “SurveyMonkey Enterprise’s multilingual survey capabilities enable me to collect feedback from a diverse set of respondents. For the first time we were able to roll out our survey with variations in the set of questions related to the specific countries and in various languages at the same time.”

    Challenges

    The customers needed a solution for customer and employee experience feedback.

    Use Case

    Key Enterprise features that make it easy for the customer gather critical feedback:

    • Intuitive user experience
    • Multiple question types
    • Multiple ways of collecting data

    Results

    According to the customer, their Enterprise solution provides reliable data needed to understand how people think and feel about their organization, increases the speed, value, and reliability of insights, and has helped their organization to better understand and act on opportunities for growth and innovation.

    And since adopting Enterprise, the customer has been able to retain ownership of survey data, even when employees leave, increase their volume of research and critical insights, and collect multilingual feedback.

    SurveyMonkey Enterprise Case Study

    A UK charitable society uses SurveyMonkey Enterprise to gather insights that drive growth

    Introduction

    This case study of a small business professional services company is based on a December 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The customer needs a solution to help them run surveys for customer experience, market research, and application forms.

    Use Case

    The Enterprise features that have made it easy to gather critical feedback, include:

    • Intuitive user experience
    • Multiple question types
    • Multiple ways of collecting data

    Results

    According to the customer, their Enterprise solution provides reliable data needed to understand how people think and feel about their organization, and increases the speed, value, and reliability of insights.

    With the adoption of SurveyMonkey Enterprise, the customer has retained ownership of survey data, even when employees leave, increased the volume of its research and insights, as well as efficiency through collaboration across teams.

    Best of all, they were able to get up and running immediately, no training required!

    “We’re getting through useful insights that will help us with development, leading to growth.”

    SurveyMonkey Enterprise Case Study

    A prominent UK-based pharmacy chain uses SurveyMonkey Enterprise to increases the speed and reliability of its customer insights

    Introduction

    This case study of a large enterprise retail company is based on a November 2019 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Enterprise is easy to use. Very accessible. We use it to provide feedback on consumer products so it is the vehicle by which we evaluate which protoypes to take forward. We moved from paper to online feedback form consumers….need I say more?”

    Challenges

    The customer needed a survey solution customer experience surveys.

    Use Case

    The features that have made it easy for the customer to gather critical feedback with SurveyMonkey Enterprise include:

    • Intuitive user experience
    • Custom Question Bank
    • Multiple question types
    • Multiple ways of collecting data

    Results

    According to the customer, the Enterprise solution:

    • Increases the speed, value, and reliability of insights
    • Provides reliable data needed to understand how people think and feel about their organization
    • Has helped their organization to better understand and act on opportunities for growth and innovation

    And since adopting Enterprise, the business has been able to increase security and protection of survey data, retain ownership of survey data, even when employees leave, and increase productivity — with less than an hour of training required to get up and running.

    SurveyMonkey Enterprise Case Study

    A local UK Council uses SurveyMonkey Enterprise to improve survey management and GDPR compliance

    Introduction

    This case study of a state & local government is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    Challenges

    Before SurveyMonkey Enterprise, the Council was concerned with risks associated with limited visibility into and control over surveys and survey data and GDPR compliance.

    Use Case

    The Council uses Enterprise to collect feedback according to established milestones, when they need to make a strategic business decisions, and after specific in-person or virtual events.

    Data that SurveyMonkey Enterprise helps their organization to collect:

    • Employees and candidate feedback about their experiences and sentiments
    • COVID-19-related health and wellness data from customers or employees
    • Planning / proposed change feedback from customers, employees or communities

    Enterprise’s abilities have been highly impactful to their efforts to:

    • share survey results and collaborate cross-functionally
    • manage response data in compliance with regulations or company policy
    • understand who’s sending surveys and what they’re doing with the data

    SurveyMonkey Enterprise has also helped them:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage
    • reduce the risk of collecting insecure, sensitive information
    • reduce the risk of employee usage of unsanctioned (not licensed) survey software

    Results

    The Council has achieved a return on their investment with SurveyMonkey Enterprise in under 6 months, along with the following benefits:

    • Improvements to employee insights, engagement and increased productivity
    • Improvements to customer insights, experience, and increased customer lifetime value
    • Improved business agility powered by richer feedback data and wider access to it
    • Richer insights into the employee and customers experiences that drive critical outcomes
    • Better understanding of who’s collecting survey data and what they’re doing with it

    With SurveyMonkey Enterprise, they’ve seen:

    • a 50% reduction in time spent on managing the survey process and users
    • a 75% improvement in response rates and data quality: by at least 75%
    • a 75% improvement in customer experience metrics
    • a 50% improvement to their ability to make strategic decision, faster
    • a 75% improvement in their employee engagement metrics

    SurveyMonkey Enterprise Case Study

    A British trading and mining multinational uses SurveyMonkey Enterprise to assess customer experience with its remote workforce

    Introduction

    This case study of a large enterprise metals & mining company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “We asked our customers about our performance while employees worked from home. SurveyMonkey helped us to collect information to easily create summary so that management could see data. Enterprise is easy to use and has many features that make the survey attractive and professional.”

    Challenges

    The business’ previous survey solution was not as easy to use as Enterprise, and complexity associated with multiple survey accounts and platforms to support prompted their evaluation and selection.

    Use Case

    The business sends surveys with SurveyMonkey Enterprise on a regular basis and after a purchase or transaction.

    Enterprise helps their organization collect customer and employee feedback about their experiences and sentiments.

    The customer describes Enterprise’s abilities to help them manage response data in compliance with regulations or company policy and collect in-the-moment feedback from mobile or offline collectors as highly impactful to their work.

    And they rate Enterprise’s ability to help with compliance with company policies or regulations (e.g. HIPAA, GDPR) as best-in-class compared with alternative solutions.

    SurveyMonkey Enterprise has also helped them:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage
    • reduce the risk of collecting insecure, sensitive information
    • reduce the risk of employee usage of unsanctioned (not licensed) survey software

    Results

    The customer has achieved a return on their investment with SurveyMonkey Enterprise in under 2 months, listing key

    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • Improvements to customer insights, experience, and increased customer lifetime value

    And with Enterprise, they’ve seen:

    • a significant reduction in time spent on managing the survey process and users
    • a 75% improvement in response rates and data quality
    • a 50% improvement in customer experience metrics
    • a 75% improvement to their ability to make strategic decision, faster
    • a 50% improvement to their employee engagement metrics.

    SurveyMonkey Enterprise Case Study

    A wealth management firm streamlines and secures survey data and plans their COVID-19 response with SurveyMonkey Enterprise

    Introduction

    This case study of a medium enterprise financial services company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “SurveyMonkey Enterprise allows me to run a high volume research operation from my desk and it’s quick and easy to use. We are trying to work out what the next moves are with our workforce [with respect to COVID-19] and the data we collected with Enterprise made a lot of things clear very quickly.”

    Challenges

    The complexity associated with multiple survey accounts and platforms to support led the business to evaluate and select Enterprise. The customer needed an enterprise-grade platform and Enterprise ticked key boxes.

    Use Case

    The business sends surveys with SurveyMonkey Enterprise at a regular cadence and when they need to make strategic business decisions.

    Data that SurveyMonkey Enterprise helps their organization to collect:

    • Customer feedback about their experiences and sentiments
    • Employees and candidate feedback about their experiences and sentiments
    • Data to support their COVID-19 decision-making with respect to resource and business planning
    • COVID-19-related health and wellness data from customers or employees
    • COVID-19-related needs assessments with customers, employees or communities
    • Planning / proposed change feedback from customers, employees or communities
    • Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.

    The customer describes SurveyMonkey Enterprise’s abilities as highly impactful to their efforts to:

    • Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
    • Make evidence-based, inclusive decisions about planning, policy and change
    • Share survey results and collaborate cross-functionally

    SurveyMonkey Enterprise has also helped the customer:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage
    • reduce the risk of collecting insecure, sensitive information
    • reduce the risk of employee usage of shadow survey software

    Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • Improvements to customer insights, experience, and increased customer lifetime value
    • Improved business agility powered by richer feedback data and wider access to it
    • Richer insights into the employee and customers experiences that drive critical outcomes

    With SurveyMonkey Enterprise, the customer has seen:

    • a 25% reduction in time spent on managing the survey process and users
    • a 25% improvement in response rates and data quality
    • a 25% improvement in customer experience metrics
    • a 25% improvement in their ability to make strategic decision, faster
    • a 25% improvement in their employee engagement metrics

    SurveyMonkey Enterprise Case Study

    A UK-based games business uses SurveyMonkey Enterprise to improve customer experience metrics

    Introduction

    This case study of a medium enterprise hospitality company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    I have found the service to work very well. On the rare occasions I needed support I found answer to be provided promptly.

    Challenges

    Complexity associated with multiple survey accounts and platforms to support and siloed data making it difficult to share with cross-functional teams that needed access lead the customer to evaluate and ultimately choose SurveyMonkey Enterprise.

    Use Case

    The customer uses SurveyMonkey Enterprise to collect customer experience feedback
    after specific in-person or virtual events, and after support calls, webchats, or emails.

    The customer also describes Enteprise’s ability to share survey results and collaborate cross-functionally and integrate feedback data easily in to their existing tech stack as highly impactful to their work.

    Enterprise has also helped the customer:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage
    • reduce the risk of collecting insecure, sensitive information
    • reduce the risk of employee usage of shadow survey software

    Results

    The customer reports a return on their investment with SurveyMonkey Enterprise in less than 6 months, listing key benefits as:

    • Less time spent on the survey process, more time to focus on research and insights
    • Richer insights into the employee and customers experiences that drive critical outcomes
    With SurveyMonkey Enterprise, the customer has seen:
    • a 25% reduction in time spent on managing the survey process and users
    • a 25% improve customer experience metrics

    SurveyMonkey Enterprise Case Study

    A leading medical center taps SurveyMonkey Enterprise to support COVID-19 business decisions.

    Introduction

    This case study of a medium enterprise healthcare company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    Siloed data was making it difficult to share with cross-functional teams that needed access. The business needed an enterprise-grade platform and Enterprise ticked key boxes.

    Use Case

    The customer used SurveyMonkey Enterprise to collect feedback about COVID-19 to

    • support their COVID-19 decision-making with respect to resource and business planning
    • collect COVID-19-related health and wellness data from customers or employees
    • conduct COVID-19-related needs assessments with patients, employees or communities

    SurveyMonkey Enterprise features and abilities that the customer describes as highly impactful to their work:

    • the ability to make evidence-based, inclusive decisions about planning, policy and change
    • the ability to manage response data in compliance with regulations or company policy
    • the ability to Integrate feedback data easily in to their existing tech stack
    • the ability to collect in-the-moment feedback from mobile or offline collectors

    Results

    The customer experienced a return on their investment with SurveyMonkey Enterprise in less than 1-2 months, and since achieved the following benefits and outcomes since using SurveyMonkey Enterprise:

    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to patient insights, patient experience, and patient lifetime value

    SurveyMonkey Enterprise Case Study

    A small healthcare technology firm accelerates product development decisions with SurveyMonkey Enterprise

    Introduction

    This case study of a small business healthcare company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Great customer service , flexible platform. I have used it for product development. Instead of creating a medical questionnaire for my small business, I use SurveyMonkey.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise: they needed a HIPAA-compliant way to collect medical information.

    Use Case

    Compared with alternative solutions, the customer says that SurveyMonkey Enterprise’s features to create surveys, collect responses, and share results cross-functionally, improve compliance with company policies or regulations (e.g. HIPAA), and administrative and security features are all best in class.

    SurveyMonkey Enterprise also helps them to:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage: strongly agree
    • reduce the risk of collecting insecure, sensitive information

    Results

    Since using SurveyMonkey Enterprise, the business confirms that product development costs are less and timeline has been shortened, and the ability manage response data in compliance with regulations has been highly impactful.

    With SurveyMonkey Enterprise, they’ve seen a significant reduction in time spent on managing the survey process and users, and a 100% improvement in their ability to make strategic decision, faster.

    SurveyMonkey Enterprise Case Study

    Small Business Banking Company

    Introduction

    This case study of a small business banking company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    SIMPLE!

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise: their previous survey solution was not being as easy to use as Enterprise.

    Use Case

    Data that SurveyMonkey Enterprise helps their organization to collect:

    • Employees and candidate feedback about their experiences and sentiments
    • Planning / proposed change feedback from customers, employees or communities
    • Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.

    The key capabilities that SurveyMonkey Enterprise enables that the customer describes as as highly impactful to their work:

    • Listening to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
    • Collecting in-the-moment feedback from mobile or offline collectors
    • Understanding who’s send surveys and what they’re doing with the data

    Results

    The customer has experienced a return on their investment with SurveyMonkey Enterprise in less than 1 month and achieved the following benefits and outcomes:

    • Less time spent on the survey process, more time to focus on research and insights
    • Improved business agility powered by richer feedback data and wider access to it
    • Richer insights into the employee and customers experiences that drive critical outcomes
    • Better understanding of who’s collecting survey data and what they’re doing with it

    And with SurveyMonkey Enterprise, the organization has seen:

    • a 75% reduction in time spent on managing the survey process and users
    • a 75% improvement in response rates and data quality
    • a 75% improvement in customer experience metrics
    • a 75% improvement in their ability to make strategic decision, faster
    • a 75% improvement in employee engagement metrics

    SurveyMonkey Enterprise Case Study

    Global 500 Banking Company

    Introduction

    This case study of a Global 500 banking company is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

    • Risks associated with limited visibility into and control over surveys and survey data
    • Complexity associated with multiple survey accounts and platforms to support

    Use Case

    Data that SurveyMonkey Enterprise helps their organization to collect:

    • Customer feedback about their experiences and sentiments
    • Employees and candidate feedback about their experiences and sentiments
    • Planning / proposed change feedback from customers, employees or communities
    • Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.

    Which SurveyMonkey Enterprise capabilities does the customer describe as highly impactful to their their work? The ability to:

    • Share survey results and collaborate cross-functionally
    • Manage response data in compliance with regulations or company policy
    • Collaborate on surveys and coordinate their response to feedback based on alerts
    • Integrate feedback data easily in to their existing tech stack
    • Collect in-the-moment feedback from mobile or offline collectors
    • Understand who’s send surveys and what they’re doing with the data

    SurveyMonkey Enterprise has also helped the customer to:

    • centralize ownership and control of their survey data in a distributed workforce
    • give employees the right access level they need when it comes to survey data
    • consolidate survey programs under one account and get complete visibility into overall survey usage
    • reduce the risk of collecting insecure, sensitive information
    • reduce the risk of employee usage of shadow survey software

    Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • Improvements to customer insights, experience, and increased customer lifetime value
    • A trusted partner and advisor on their feedback programs
    • Improved business agility powered by richer feedback data and wider access to it
    • Richer insights into the employee and customers experiences that drive critical outcomes
    • Better understanding of who’s collecting survey data and what they’re doing with it

    With SurveyMonkey Enterprise, the customer has seen:

    • a 75% improvement in our ability to make strategic decision, faster
    • a 75% improvement employee engagement metrics
    • a significant reduction in time spent on managing the survey process and users
    • a 50% improvement in response rates and data quality
    • a 50% improvement in customer experience metrics

    The customer has also experienced a return on their investment with SurveyMonkey in 6-12 months.

    SurveyMonkey Enterprise Case Study

    Centravance

    Introduction

    This case study of Centravance is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “I was able to continue providing training for clients without meeting face to face or requiring a live webinar.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

    • Needed a solution to share videos and quizzes with our clients

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

    • When and how often the surveyed organization sends surveys with SurveyMonkey Enterprise:
      • At a regular cadence (e.g. annually, quarterly)
    • SurveyMonkey Enterprise capabilities and attributes compared with alternative solutions:
      • To create surveys, collect responses, and share results cross-functionally: better than
      • Improved compliance with company policies or regulations (e.g. HIPAA, GDPR): better than
      • Administrative and security features: better than
      • Integration of feedback data with other tools: better than
      • Flexibility of pricing options: better than
    • Strongly agrees that SurveyMonkey Enterprise helps them to:
      • Centralize ownership and control of their survey data in a distributed workforce
      • Give employees the right access level they need when it comes to survey data
      • Consolidate survey programs under one account and get complete visibility into overall survey usage
      • Reduce the risk of collecting unsecure, sensitive information
      • Reduce the risk of employee usage of unsanctioned (not licensed) survey software

    Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
      • Ability to deploy in different ways to ensure all client employees can access videos and quizzes
    • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements in less than 1 month.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduced time spent on managing the survey process and users by at least a 100%
      • Improved customer experience metrics by at least 75%

    SurveyMonkey Enterprise Case Study

    Computershare

    Introduction

    This case study of Computer Share Corp is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “We are able to easily survey our customers and prospects to help us make business decisions.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

    • Risks associated with limited visibility into and control over surveys and survey data
    • Complexity associated with multiple survey accounts and platforms to support
    • A loss of important feedback data due to the lack of a secure, central platform

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

    • When / how often the surveyed organization sends surveys with SurveyMonkey Enterprise:
      • At a regular cadence (e.g. annually, quarterly)
    • The feedback and data that SurveyMonkey Enterprise helps their organization to collect:
      • Customer feedback about their experiences and sentiments
      • Employees and candidate feedback about their experiences and sentiments
      • Planning / proposed change feedback from customers, employees or communities
      • Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.
    • SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:
      • Make evidence-based, inclusive decisions about planning, policy, and change
      • Share survey results and collaborate cross-functionally
      • Collaborate on surveys and coordinate our response to feedback based on alerts
      • Integrate feedback data easily into our existing tech stack
    • SurveyMonkey Enterprise compared with alternative solutions:
      • Ability to create surveys, collect responses, and share results cross-functionally: superior
      • Improved compliance with company policies or regulations (e.g. HIPAA, GDPR): better than
        **Administrative and security features: superior
      • Integration of feedback data with other tools: superior
    • SurveyMonkey Enterprise helps them to:
      • Centralize ownership and control of their survey data in a distributed workforce: agree
        **Give employees the right access level they need when it comes to survey data: agree
      • Consolidate survey programs under one account and get complete visibility into overall survey usage: agree
      • Reduce the risk of collecting unsecure, sensitive information: agree
      • Reduce the risk of employee usage of unsanctioned (not licensed) survey software: agree

    Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
      • Less time spent on the survey process, more time to focus on research and insights
      • Improvements to customer insights, experience, and increased customer lifetime value
    • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in 4-6 months.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduce time spent on managing the survey process and users: by at least 75%
      • Improve response rates and data quality: by at least 75%
      • Improve customer experience metrics: by at least 75%
      • Improve our ability to make strategic decision, faster: by at least 75%
      • Improve employee engagement metrics: by at least 75%

    SurveyMonkey Enterprise Case Study

    Volt Power Llc

    Introduction

    This case study of Volt Power LLC is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “Real-time customer feedback was adhoc at best prior to SurveyMonkey. Our ability to quickly and reliably gain employee feedback and multiple fronts from engagement to simple data gathering as also impactful.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

    • Risks associated with limited visibility into and control over surveys and survey data
    • A loss of important feedback data due to the lack of a secure, central platform

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

    • Sends surveys with SurveyMonkey Enterprise:
      • At a regular cadence (e.g. annually, quarterly)
      • When we need to make a strategic business decisions
      • After specific in-person or virtual events
    • Data that SurveyMonkey Enterprise helps their organization to collect:
    • Customer feedback about their experiences and sentiments
    • Employees and candidate feedback about their experiences and sentiments
    • SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:
      • Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
      • Make evidence-based, inclusive decisions about planning, policy, and change
      • Share survey results and collaborate cross-functionally
      • Collaborate on surveys and coordinate our response to feedback based on alerts
      • Collect in-the-moment feedback from mobile or offline collectors
      • Understand who’s send surveys and what they’re doing with the data
    • Strongly agree that SurveyMonkey Enterprise helps them to:
      • Centralize ownership and control of their survey data in a distributed workforce
      • Give employees the right access level they need when it comes to survey data
      • Consolidate survey programs under one account and get complete visibility into overall survey usage
      • Reduce the risk of collecting unsecure, sensitive information
        **Reduce the risk of employee usage of unsanctioned (not licensed) survey software

    Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • Improvements to customer insights, experience, and increased customer lifetime value
    • A more trusted partner and advisor on their feedback programs
    • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in 1-2 months.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduce time spent on managing the survey process and users: by at least 50%
      • Improve customer experience metrics: by at least 50%
      • Improve our ability to make strategic decision, faster: by at least 50%
      • Improve employee engagement metrics: by at least a 100%

    SurveyMonkey Enterprise Case Study

    SafeAmerica Credit Union

    Introduction

    This case study of SafeAmerica Credit Union is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “We are able to identify challenges and concerns by staff and quickly address them.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select SurveyMonkey Enterprise:

    • A loss of important feedback data due to the lack of a secure, central platform
    • Siloed data making it difficult to share with cross-functional teams that needed access
    • Their previous survey solution was not being as easy to use as Enterprise

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed company uses:

    • Sends surveys with SurveyMonkey Enterprise:
      • At a regular cadence (e.g. annually, quarterly)
      • When we need to make strategic business decisions
      • After specific in-person or virtual events
    • Data that SurveyMonkey Enterprise helps their organization to collect:
    • Employees and candidate feedback about their experiences and sentiments
    • Planning / proposed change feedback from customers, employees or communities
  • SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:
    • Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
    • Make evidence-based, inclusive decisions about planning, policy, and change
    • Share survey results and collaborate cross-functionally
    • Collaborate on surveys and coordinate our response to feedback based on alerts
    • SurveyMonkey Enterprise capabilities and attributes compared with alternative solutions:
      • Administrative and security features: better than
      • Integration of feedback data with other tools: best-in-class
      • Flexibility of pricing options: superior
    • Strongly agrees that SurveyMonkey Enterprise helps them to:
      • Centralize ownership and control of their survey data in a distributed workforce
      • Give employees the right access level they need when it comes to survey data
      • Consolidate survey programs under one account and get complete visibility into overall survey usage
      • Reduce the risk of collecting unsecure, sensitive information
      • Reduce the risk of employee usage of unsanctioned (not licensed) survey software
  • Results

    The surveyed company achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • A more trusted partner and advisor on their feedback programs
    • Richer insights into the employee and customers experiences that drive critical outcomes
    • Better understanding of who’s collecting survey data and what they’re doing with it
  • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in less than 1 month.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduce time spent on managing the survey process and users: by at least 75%
      • Improve response rates and data quality: by at least 50%
      • Improve our ability to make strategic decision, faster: by at least a 100%
      • Improve employee engagement metrics: by at least 75%
  • SurveyMonkey Enterprise Case Study

    Saint Francis University

    Introduction

    This case study of Saint Francis University is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “As a higher education institution, the lives of our students changed abruptly in mid-March. SurveyMonkey provided us with a useful, intuitive tool that could help us gauge the success of our transition to online learning and get feedback from students who were struggling.”

    “Based on results from a survey we sent to students, we were able to give feedback to faculty (on useful strategies and successful methods), to our IT department (to aide with internet access/technology issues), and to our leadership team about where to allocate resources and efforts to make improvements. "

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select SurveyMonkey Enterprise:

    • Complexity associated with multiple survey accounts and platforms to support
    • A loss of important feedback data due to the lack of a secure, central platform
    • Siloed data making it difficult to share with cross-functional teams that needed access

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed organization uses:

    • When and how often the surveyed organization collected feedback with SurveyMonkey Enterprise:
      • At a regular cadence (e.g. annually, quarterly)
      • According to established milestones
      • When we need to make a strategic business decisions
      • After specific in-person or virtual events
    • Data that SurveyMonkey Enterprise helps their organization to collect:
      • Customer feedback about their experiences and sentiments
      • Employees and candidate feedback about their experiences and sentiments
      • Data to support our COVID-19 decision-making with respect to resource and business planning
      • COVID-19-related needs assessments with customers, employees or communities
      • Planning / proposed change feedback from customers, employees or communities
    • SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:
      • Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
      • Make evidence-based, inclusive decisions about planning, policy, and change
      • Collaborate on surveys and coordinate our response to feedback based on alerts
      • Understand who’s send surveys and what they’re doing with the data
    • SurveyMonkey Enterprise compared with alternative solutions:
      • Ability to create surveys, collect responses, and share results cross-functionally: best-in-class
        **Improved compliance with company policies or regulations (e.g. HIPAA, GDPR): better than
      • Administrative and security features: best-in-class
      • Integration of feedback data with other tools: superior
      • Flexibility of pricing options: superior

    Results

    The surveyed organization achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
    • Less time spent on the survey process, more time to focus on research and insights
    • Improvements to employee insights, engagement and increased productivity
    • Improved business agility powered by richer feedback data and wider access to it
    • Better understanding of who’s collecting survey data and what they’re doing with it
    • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in 1-2 months.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduced time spent on managing the survey process and users: by at least 50%
      • Improved response rates and data quality: by at least 75%
      • Improved customer experience metrics: by at least 75%
      • Improved our ability to make strategic decision, faster: by at least a 100%
    • SurveyMonkey Enterprise helps them to:
      • centralize ownership and control of their survey data in a distributed workforce: strongly agree
      • give employees the right access level they need when it comes to survey data: strongly agree
      • consolidate survey programs under one account and get complete visibility into overall survey usage: strongly agree
      • reduce the risk of collecting unsecure, sensitive information: strongly agree
      • reduce the risk of employee usage of unsanctioned (not licensed) survey software: agree

    SurveyMonkey Enterprise Case Study

    American Speech Language Hearing Association

    Introduction

    This case study of American Speech-Language-Hearing Association is based on a June 2020 survey of SurveyMonkey Enterprise customers by TechValidate, a 3rd-party research service.

    “We were able to survey our association’s membership in a very timely manner to find out what resources were most in demand to help them cope with the COVID-19 pandemic.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select SurveyMonkey Enterprise:

    • Complexity associated with multiple survey accounts and platforms to support
    • Their previous survey solution was not being as easy to use as Enterprise
    • A need for an enterprise-grade platform and Enterprise ticked key boxes

    Use Case

    The key features and functionalities of SurveyMonkey Enterprise that the surveyed organization uses:

    • When and how often the survey organization collects feedback with SurveyMonkey Enterprise:
      • According to established milestones
      • When we need to make a strategic business decisions
      • After specific in-person or virtual events
    • The data that SurveyMonkey Enterprise helps their organization to collect:
      • Customer feedback about their experiences and sentiments
      • Employees and candidate feedback about their experiences and sentiments
      • Data to support our COVID-19 decision-making with respect to resource and business planning
      • COVID-19-related needs assessments with customers, employees or communities
      • Planning / proposed change feedback from customers, employees or communities
    • SurveyMonkey Enterprise capabilities and attributes compared with alternative solutions:
      • Ability to create surveys, collect responses, and share results cross-functionally: superior
      • Improved compliance with company policies or regulations (e.g. HIPAA, GDPR): best-in-class
      • Administrative and security features: superior
      • Integration of feedback data with other tools: superior
      • Flexibility of pricing options: best-in-class
      • Market/public feedback, such as competitive analysis, concept testing, public awareness, etc.
    • SurveyMonkey Enterprise abilities they would describe as highly impactful to their work:
      • Listen to stakeholders at scale, collect data that’s critical to objectives, and improve responses rates
      • Make evidence-based, inclusive decisions about planning, policy and change
      • Manage response data in compliance with regulations or company policy
      • Integrate feedback data easily in to our existing tech stack

    Results

    The surveyed organization achieved the following results with SurveyMonkey Enterprise:

    • Benefits and outcomes experienced since using SurveyMonkey Enterprise:
      • Less time spent on the survey process, more time to focus on research and insights
      • Improvements to employee insights, engagement and increased productivity
      • Improvements to customer insights, experience, and increased customer lifetime value
      • A more trusted partner and advisor on their feedback programs
      • Improved business agility powered by richer feedback data and wider access to it
      • Richer insights into the employee and customers experiences that drive critical outcomes
    • Experienced a return on their investment with SurveyMonkey Enterprise through cost savings, time savings, or other operational improvements) in 6-12 months.
    • With SurveyMonkey Enterprise, how much improvement have you seen to the following (please consider clients, patients, or student experience according to your industry).
      • Reduced time spent on managing the survey process and users: by at least 75%
      • Improved response rates and data quality: by at least 25%
      • Improved customer experience metrics: by at least 75%
      • Improved our ability to make strategic decision, faster: by at least a 100%
      • Improved employee engagement metrics: by at least 75%
    • SurveyMonkey Enterprise helps them to
      • Centralize ownership and control of their survey data in a distributed workforce: strongly agree
      • Give employees the right access level they need when it comes to survey data: agree
      • Consolidate survey programs under one account and get complete visibility into overall survey usage: strongly agree
      • Reduce the risk of collecting unsecure, sensitive information: agree
      • Reduce the risk of employee usage of unsanctioned (not licensed) survey software: agree



    More Research on SurveyMonkey Enterprise