TechValidate Research on NETSCOUT nGenius Solution

510 TechFacts – Page 15 of 17


nGeniusONE Saves Time

A large enterprise energy & utilities company improved problem identification by 75-100% with NETSCOUT.

NETSCOUT Provides Unparalleled Service Performance

The nGeniusONE product provides real-time performance views for all IT services critical to our business.

Engineer, Large Enterprise Energy & Utilities Company

Network Engineer says NETSCOUT nGeniusONE, “Very Powerful”

An engineer of a large enterprise energy & utilities company is likely to recommend* NETSCOUT:

“The NETSCOUT nGeniusONE platform is very powerful and provides unique visibility across several technologies.”

*Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Asian Energy & Utilities Company Boosts Service Triage

An IT Manager of a small business energy & utilities company is very likely to recommend* NETSCOUT for the following reason:

“Our company has benefited by the advantages of NETSCOUT’s service triage capabilities.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

NETSCOUT nGeniusONE Increases ROI and Bolsters Service Assurance

A large enterprise energy & utilities company displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.

Energy & Utilities Company Improves UC Monitoring

We are now able to monitor Microsoft Lync using our NETSCOUT nGeniusONE solution [whereas before that was unavailable to us].

Network Administrator, Large Enterprise Energy & Utilities Company

Customer Praises nGeniusONE Dashboard

With NETSCOUT nGeniusONE, you get significant application performance information in one simple, yet substantial, interactive interface, which makes researching issues easy.

IT Administrator, Educational Institution

Educational Institution Says NETSCOUT Gives Extraordinary Support & is Great Product

An IT Administrator of an educational institution is very likely to recommend* NETSCOUT:

“I’ve been using the product for over 9 years. The NETSCOUT company works with the customer on enhancing the product, with solid results over time. The product provides true, application behavior and performance statistics, with supporting packet data in one single interface.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NetScout?”

NETSCOUT — A Superior Service Assurance Solution

93% of surveyed IT organizations are likely to recommend NETSCOUT.

93%

Government Organization Achieves Remarkable Results

We are able to visualize user experience — this wasn’t possible for us before. The improvement there is 80%. Also, unlike before we started using NETSCOUT nGeniusONE, we can now provide dashboard views on critical application and network services. The improvement there is 90%+.

Operations Manager, Membership Organization

International Governmental Organization Chooses NETSCOUT Over Its Competition

A well-known, governmental membership organization considered CA, Splunk, Riverbed, HP, and ITSM before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages.

Well-Known Pharmaceutical Company Enhances Service

A Global 500 pharmaceuticals company improved service performance management by a stellar 75-100% with NETSCOUT.

Transportation Services Company Reduces MTTR by an Incredible 85%+

A medium enterprise transportation services company reduced the mean time to resolution (MTTR) by 85% or more with NETSCOUT’s system-level triage compared to an alternative solution.

Online Transportation Services Company Improves ROI & Bolsters Service Assurance

A medium enterprise transportation services company increased quality of end-user experience, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.

Railroad Transportation Company Boosts Striking Time Savings in War Room

A medium enterprise transportation services company spent up to only 5 hours on average in the war room resolving a core service incident using the NETSCOUT solution.

Popular Online Travel Company Says NETSCOUT nGeniusONE The Best

An engineer of a medium enterprise transportation services company is very likely to recommend* NETSCOUT for the following reason:

“NETSCOUT’s nGeniusONE product is the best in the industry for packet forensics.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Railroad Company Improves Network Monitoring

We are now able to quickly determine the cause of network problems, like a congestion issue that we had, which we weren’t able to do before.

Engineer, Global 500 Transportation Services Company

TELUS Corporation Reaps Impressive Benefits

[The NETSCOUT nGeniusONE solution gives TELUS] a consistent holistic, end-to-end view of [our critical] service delivery network infrastructure. It has increased our service uptime and end-user productivity.

Garry Alter, Design Specialist, TELUS Corporation

TELUS Corp. Lessens Time Spent on MTTR by Whopping 80%+

TELUS Corporation reduced the mean time to resolution (MTTR) by 80% or more with NetScout’s proactive service triage as compared to an alternative solution.

Telecom Giant Boosts ROI

A large enterprise telecommunications services company increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NetScout to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.

Famous Telecom Lowers MTTR by 90%

A large enterprise telecommunications services company reduced the mean time to resolution (MTTR) by 90% or more with NETSCOUT’s proactive service triage compared to an alternative solution.

Complete End-to-End Network Monitoring and Reporting Bolsters Telcom’s Service Performance

An engineer of a large enterprise telecommunications services company is very likely to recommend* NETSCOUT for the following reason:

It’s so much easier for me to monitor our network holistically or globally instead of logging into each of the devices. Report will tell me what’s wrong with the network every morning as well. Also, I can create monthly reports and have them emailed to me at the beginning of every month, and that is invaluable.

Telecom Substantially Lessens Service Disruptions

A Global 500 telecommunications services company shortened service disruptions by 50-74% with NETSCOUT.

Preeminent Telecom Slashes War Room Time by Minimum of 75%

A Global 500 telecommunications services company reduced time spent troubleshooting by 75-100% with NETSCOUT.

World Renowned Telecom Substantially Reduces MTTK

A Global 500 telecommunications services company reduced MTTK by 75-100% with NETSCOUT.

Fortune 500 Telecom Greatly Improves Problem Identification

A Global 500 telecommunications services company improved problem identification by 75-100% with NETSCOUT.

Well Known Telecom Improves Service Performance

A Global 500 telecommunications services company improved service performance management by 75-100% with NETSCOUT.

Prominent Telecom Improves MTTK

The NETSCOUT nGeniusONE product helps tremendously in identifying issues quickly at the application level. This is invaluable.

IT Director, Global 500 Telecommunications Services Company

Federal Government Agency Dramatically Improves MTTR Time by 95%

A federal government agency reduced its mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage as compared to an alternative solution.

BT America Enhances Its Services

BT America, Inc. shortened service disruptions by 75-100% with NETSCOUT.




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