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TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »



895 Customers Surveyed

6,850 Data Points Collected

510 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


NETSCOUT nGeniusONE Solution Case Study

Actionable Visibility Makes Dollars and Sense for the Federal Government and Keeps Businesses and Citizens Safe

Introduction

This case study of Federal Government agency is based on a survey of NETSCOUT nGeniusONE Solution customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

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“NETSCOUT delivers superior network and application performance for SDDC, Cloud and IoT. Federal Government experienced fast payback including improved customer experience.”

Challenges

The business challenges that led the federal government agency to evaluate and ultimately select NETSCOUT nGeniusONE Solution.

  • Utilized the following NETSCOUT solution features for business continuity:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Solution that the federal government agency uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.

Results

The surveyed organization achieved the following results with NETSCOUT nGeniusONE Solution:

  • This federal government agency strongly agrees or agrees with the following statements:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions best in class when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStreamNG appliances or vSTREAM and nGeniusPULSE for Cloud
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 25-49%
    • Improved service performance: 25-49%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 0-3 months

Organization Profile

The organization featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Organization Size:
Federal

Industry:
Government

About NETSCOUT nGeniusONE Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment – data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

Learn More:

NETSCOUT

NETSCOUT nGeniusONE Solution

Source: TechValidate survey of a Federal Government
Validated
  Published: Jan. 3, 2023   TVID: D9E-32F-39D

Case Study: Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“The NETSCOUT nGeniusONE solution provides us real-time performance views for all our IT services that are critical to our business.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed
    • Network Instruments

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 5-10 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by an astonishing 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, thus providing tangible cost savings
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
      • All network performance KPIs improved 75-100%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Energy & Utilities

About NetScout

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

Learn More:

NETSCOUT

NetScout

Source: TechValidate survey of a Large Enterprise Energy & Utilities Company
Validated
  Published: Aug. 26, 2015   TVID: 93C-FD6-1A8

Bank Selects NETSCOUT nGeniusONE Over Splunk

A large enterprise banking company considered Splunk before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages.

Source: Network Administrator, Large Enterprise Banking Company
Validated
  Published: Mar. 8, 2016   TVID: 7D0-4EF-5E9

NETSCOUT nGeniusONE Platform Customer Fact

NETSCOUT nGeniusONE Platform a Complete Business Assurance Solution for Federal Government Agency

NETSCOUT helps a federal government agency process and deliver over 150 billion pieces of mail with the following Business Assurance features:

• Automatic discovery of service-delivery components and visualization of all interdependencies
• Understanding current capacity utilization and estimate future needs based on past trends
• Gaining a situational awareness through service-centric dashboards and a top-down approach
• Obtaining contextual analysis for applications and digital services
• Quickly identifying the root cause of service performance problems and anomalous behavior throughout the service delivery infrastructure

Source: IT Manager, Federal Government Agency
Validated
  Published: Jan. 18, 2017   TVID: AAF-271-1BD

NETSCOUT nGeniusONE Platform Customer Research

IT Professionals Use nGeniusONE Platform to Get Ahead of Performance Problems Before They Become Business Problems

Which NETSCOUT solution features did your organization utilize for Business Assurance?

Quickly identify the root cause of service performance problems and anomalous behavior
76%
Gain a situational awareness through service-centric dashboards and a top-down approach
59%
Understand current capacity utilization and estimate future needs based on past trends
56%
Contextual analysis for applications and digital services
40%
Automatic discovery of service-delivery components and visualization of all interdependencies
23%
Source: TechValidate survey of 111 users of NETSCOUT nGeniusONE Platform. Sample comprised of customers who selected continuous monitoring and real-time analytics of data flowing over the network.
Validated
  Published: Sep. 29, 2016   TVID: 429-DD6-CDA

NETSCOUT nGeniusONE Platform Customer Research

Enterprises that reduce MTTR by 50% or more strongly agree or agree NETSCOUT solutions help solve cloud migration challenges

How does NETSCOUT help you solve cloud migration challenges?

Strongly Agree Agree Don't Agree
Gaining end-through-end visibility across the cloud, data center, and network edge

55%

45%

0%
Improving user experience in a complex hybrid environment

50%

50%

0%
Detecting service delivery problems and quickly troubleshooting them

59%

41%

0%
Efficiently assuring service performance before, during, and after cloud migration

50%

50%

0%
Source: TechValidate survey of 22 users of NETSCOUT nGeniusONE Platform. Sample comprised of organizations who reduced MTTR by up to 80% as part of their organization’s cloud migration with NETSCOUT monitoring and troubleshooting.
Validated
  Published: Dec. 14, 2020   TVID: 756-AB6-568


More to Explore

All TechFacts (510)

All Research Charts (61)

All Case Studies (77)


About NETSCOUT nGenius Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

NETSCOUT nGenius Solution Website   NETSCOUT Website



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