TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »



895 Customers Surveyed

6,850 Data Points Collected

510 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


A Powerful Tool for Identifying Network Issues

Arturo Aguilar, a IT Architect at Netcontroll, is very likely to recommend* NETSCOUT:

“The NETSCOUT nGeniusONE Service Assurance product is a very useful tool. It helps find significant errors in our network quickly and graphs the traffic in the network so we have better visibility and understanding of network issues.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

NETSCOUT Arbor Edge Defense and/or Arbor Cloud Customer Research

NETSCOUT solutions are the preferred Smart Edge Protection for SecOps

Please rate the value of NETSCOUT Arbor Edge Defense and Arbor Cloud against alternative solutions for helping you reduce security risks.

Best-in-Class: 49%
Significantly Better: 31%
Better: 9%

NETSCOUT solutions Case Study

Continuous monitoring of services in hybrid environment helps giant automotive company enrich lives with the safest ways of moving people

Introduction

This case study of a Fortune 500 automotive & transport company is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the Fortune 500 automotive company to evaluate and ultimately select NETSCOUT solutions:

  • Strongly agrees with the following as it pertains to cloud migration or data center transformation:
    • high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
    • visibility blind spots in the hybrid cloud and multi-cloud increase risk
    • lack of a common situational awareness between IT teams causes finger-pointing
  • Strongly agrees or agrees NETSCOUT helps solve these service assurance challenges:
    • gaining end-to-end visibility across the cloud, data center, and network edge
    • optimizing application performance when migrating to the cloud
    • detecting anomalies and then quickly and efficiently investigating the root cause

Use Case

The key features and functionalities of NETSCOUT solutions that the Fortune 500 automotive company uses:

  • Achieved the following with NETSCOUT solutions:
    • Greater speed and agility in introducing new services
    • Happy users and customers with improved quality of experience through actionable insights
    • Greater collaboration between NetOps, SecOps, and other IT teams
    • Improved network and service availability
  • Rates the following NETSCOUT features extremely important:
    • ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
    • deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
    • actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor security)
  • Finds the following NETSCOUT partnerships with for performance and security management highly valuable:
    • AWS (advanced technology partnership, marketplace offerings)
    • Microsoft Azure (co-sell partnership, marketplace offerings)
    • VMware (advanced technology partnership for NSX and VMware Cloud on AWS)

Results

Fortune 500 automotive company achieved the following results with NETSCOUT solutions:

  • The packet data that NETSCOUT converts into meaningful information helps their organization:
    • Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
    • Get deep insights into service dependencies to assure both security and high-quality customer experience
  • Improved the following with NETSCOUT solutions:
    • improved visibility: more than 50%
    • reduced MTTK: more than 50%
  • NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
    • Transforming packet data into smart data to gain anywhere, anytime visibility and actionable intelligence, at scale
    • Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
    • Helping rapidly uncover and resolve security problems without modifying existing workflows
  • Strongly agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
    • deep visibility into service stacks provides an early warning system for IT and SecOps
    • consistent performance and security monitoring, at scale, protects critical applications and services

NETSCOUT solutions Case Study

AAA Michigan achieves winning policy with end-to-end visibility

Introduction

This case study of AAA Michigan is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service.

Challenges

Agrees with the business challenges concerning cloud migration or data center transformation that led AAA Michigan to evaluate and ultimately select NETSCOUT solutions:

  • high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
  • visibility blind spots in the hybrid cloud and multi-cloud increase risk
  • lack of a common situational awareness between IT teams causes finger-pointing
  • Agrees NETSCOUT helps solve these service assurance challenges:
    • gaining end-to-end visibility across the cloud, data center, and network edge
    • optimizing application performance when migrating to the cloud
    • detecting anomalies and then quickly and efficiently investigating the root cause
  • Use Case

    The key features and functionalities of NETSCOUT solutions that the AAA Michigan uses:

    • Achieved the following with NETSCOUT solutions:
      • Greater speed and agility in introducing new services
      • Early warning into the risks that threaten digital services and assets
      • Happier users with improved quality of experience through actionable insights
      • Greater collaboration between NetOps, SecOps, and other IT teams
      • Improved network and service availability
    • AAA Michigan rates the following NETSCOUT features important or extremely important:
      • Ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
      • Deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
      • Actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor security)
    • Finds the following NETSCOUT partnerships for performance and security management valuable:
      • AWS
        (advanced technology partnership, marketplace offerings)
      • Microsoft Azure (co-sell partnership, marketplace offerings)
      • VMware
        (advanced technology partnership for NSX and VMware Cloud on AWS)

    Results

    AAA Michigan achieved the following results with NETSCOUT solutions:

    • The packet data that NETSCOUT converts into meaningful information helps their organization:
      • Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
      • Get deep insights into service dependencies to assure both security and high-quality customer experience
    • Achieved the following with NETSCOUT solutions:
      • Improved visibility: more than 50%
      • Reduced MTTK: more than 50%
    • NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
      • Transforming packet data into smart data to gain anywhere, anytime visibility and actionable intelligence, at scale
      • Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
      • Helping rapidly uncover and resolve security problems without modifying existing workflows
    • Agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
      • deep visibility into service stacks and an early warning system for IT and SecOps
      • consistent performance and security monitoring, at scale, and protects critical applications and services

    Telecom Identifies Network Problems a Stunning 75-100% Faster

    A large enterprise telecommunications services company improved problem identification by a shocking 75-100% with NETSCOUT nGeniusONE Service Assurance platform.

    NETSCOUT nGeniusONE Platform Customer Research

    Enterprises that reduce MTTR by 50% or more strongly agree or agree NETSCOUT solutions help solve cloud migration challenges

    How does NETSCOUT help you solve cloud migration challenges?

    Strongly Agree Agree Don't Agree
    Gaining end-through-end visibility across the cloud, data center, and network edge

    55%

    45%

    0%

    Improving user experience in a complex hybrid environment

    50%

    50%

    0%

    Detecting service delivery problems and quickly troubleshooting them

    59%

    41%

    0%

    Efficiently assuring service performance before, during, and after cloud migration

    50%

    50%

    0%



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    About NETSCOUT nGenius Solution

    The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

    NETSCOUT nGenius Solution Website   NETSCOUT Website