TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »

725 Customers Surveyed

5,813 Data Points Collected

493 Published TechFacts

61 Published Charts

77 Published Case Studies

Selected Research Highlights

100% of Customers Surveyed Improve Identification of Network Issues with nGeniusONE

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Problem Identification

NETSCOUT nGeniusONE Platform Customer Research

Enterprises that reduce MTTR by 50% or more strongly agree or agree NETSCOUT solutions help solve cloud migration challenges

How does NETSCOUT help you solve cloud migration challenges?

Strongly Agree Agree Don't Agree
Gaining end-through-end visibility across the cloud, data center, and network edge




Improving user experience in a complex hybrid environment




Detecting service delivery problems and quickly troubleshooting them




Efficiently assuring service performance before, during, and after cloud migration




NETSCOUT nGeniusONE Platform Case Study

S&P 500 Computer Software Company


This case study of a S&P 500 computer software company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance is best in class compared to alternative solutions.”


The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Automatic discovery of service-delivery components and visualization of all interdependencies
    • Understand current capacity utilization and estimate future needs based on past trends
    • Quickly identify the root cause of service performance problems and anomalous behavior


The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 80-100%
    • Improved service performance: 50-79%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 0-3 months
    • Support for new business models: 0-3 months
    • Increased collaboration: 0-3 months

Case Study: Small Business Energy & Utilities Company


This case study of a small business energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With NETSCOUT nGeniusONE we get a consistent holistic, end-to-end view of our network’s service delivery infrastructure. [That is invaluable.]”


  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: 10-20 hours
    • Dropped time spent in war room
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
      • Service triage KPIs improved 75-100%

NETSCOUT nGeniusONE Platform Customer Review

World’s largest oil & gas company says NETSCOUT service assurance platform for cloud migration “very useful with a lot of capabilities"

5/5 Stars

Reason for rating:

NETSCOUT nGeniusONE Platform Customer Fact

Federal Government Agency Says NETSCOUT nGeniusONE “Best in Class” for UC&C

A federal government agency rates nGeniusONE UC&C monitors for SIP trunking, call servers, voice and video performance as “Best in Class” when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure.

More to Explore

About NETSCOUT nGenius Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

NETSCOUT nGenius Solution Website   NETSCOUT Website