TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »

895 Customers Surveyed

6,850 Data Points Collected

510 Published TechFacts

61 Published Charts

77 Published Case Studies

Selected Research Highlights

NETSCOUT nGeniusONE Platform Case Study

City Of Los Angeles


This case study of City of Los Angeles is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”


The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • CA
    • Riverbed
    • SolarWinds
    • Gigamon
    • JDSU


The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • Rated the following statement as:
    • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 80-100%
    • Improved service performance: 80-100%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 0-3 months
    • Support for new business models: 3-6 months
    • Increased collaboration: 3-6 months

NETSCOUT nGeniusONE Platform Customer Research

NETSCOUT ASI Technology Accelerates Digital Transformation

Which approach is most effective for assuring digital initiatives?

Continuous monitoring and real-time analytics of data flowing over the network: 84%
Analysis of disparate and uncorrelated data sources, e.g., logs, NetFlow, SNMP: 8%
Using a multitude of domain-specific tools, e.g., server, network: 5%
Other: 3%

Case Study: Netcontroll


This case study of Netcontroll is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in A) database communication, B) finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.”


  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Splunk


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 75% or greater with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%

NETSCOUT nGeniusONE Platform Customer Satisfaction Rating

The US Dept. of Homeland Security Loves NETSCOUT

Joe Peaks, an Engineer at the US Department of Homeland Security, said they would be very likely to recommend NETSCOUT nGeniusONE Platform because:

The platform offers vital network visibility and the company is outstanding. The GTAC (webinar training) goes above and beyond for each challenge.

U.S. Federal Gov’t Agency Endorses NETSCOUT

A network dministrator of a federal government is very likely to recommend NETSCOUT for the following reason:

We like NETSCOUT nGeniusONE Service Assurance platform for its functionality and ease of use.

NETSCOUT nGeniusONE Platform Customer Research

The power of NETSCOUT smart data helps Hospitality companies plan migrations and manage risk in hybrid cloud environments

Indicate if you agree with the following statement pertaining to Adaptive Service Intelligence (ASI) technology from NETSCOUT:

Strongly agree Agree Don't agree

Analyzing traffic data at the source is the most effective method of assuring service delivery across any hybrid cloud

More to Explore

About NETSCOUT nGenius Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

NETSCOUT nGenius Solution Website   NETSCOUT Website