TechValidate Research on NETSCOUT nGenius Solution

77 Case Studies – Page 3 of 3


Case Study: Small Business Energy & Utilities Company

Introduction

This case study of a small business energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With NETSCOUT nGeniusONE we get a consistent holistic, end-to-end view of our network’s service delivery infrastructure. [That is invaluable.]”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: 10-20 hours
    • Dropped time spent in war room
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
      • Service triage KPIs improved 75-100%

Case Study: Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are now able to monitor Microsoft Lync using our NETSCOUT nGeniusONE solution [whereas before that was unavailable to us].”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Displaced several performance management tools with a single platform from NetScout
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: 5-10 hours
    • Reduced time spent in war room 75% to 83% or more
  • Reduced the mean time to resolution (MTTR) by 85% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%

Case Study: S&P 500 Computer Software Company

Introduction

This case study of a S&P 500 computer software company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“NETSCOUT nGeniusONE allows us to more accurately measure end-user experience without rolling out custom applications such as synthetic trisection-based ones. It’s a comprehensive service triage tool.”

Challenges

  • You have to have a system/application that pinpoints the location of the issue or problem, and then possibly drill down and have a correlation mechanism.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • We rely heavily on element managers to troubleshoot our issues. In the network/application segment we utilize NETSCOUT where possible.

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 25-49%
    • Reduced MTTK: 25-49%
    • Shortened service disruptions: 25-49%
    • Reduced time spent troubleshooting: 25-49%
    • Improved core network performance KPIs a minimum of 25-49%

Case Study: SBV Services

Introduction

This case study of sbv.co.za is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“The NETSCOUT nGeniusONE Service Assurance platform has given tremendous relief to my organization regarding network monitoring and the optimization of our business-critical applications.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Microsoft SCOM

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 80% or greater with NetScout’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
  • Improved key application and network performance KPIs a minimum of 75%.

Case Study: ANPI

Introduction

This case study of ANPI is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“[Using nGeniusONE], we are able to go back in time and gather data about an issue without trying to reproduce it. This saves massive amounts of time in resolving [network] issues.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NetScout solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NetScout solution to solve critical IT challenges like reducing degradations and outages:
    • Network Instruments
    • NetQoS

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 80% or greater with NetScout’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 25-49%
    • Improved service performance management: up to 10%
    • Reduced MTTK: 10-24%
    • Shortened service disruptions: up to 10%
    • Reduced time spent troubleshooting: 50-74%

Case Study: National Bank Of Abu Dhabi

Introduction

This case study of National Bank of Abu Dhabi (NBAD) is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT has good product support and a clear roadmap of their product’s direction. We like nGeniusONE as it gives us an end-to-end view of our infrastructure.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Opnet

Results

  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
    • Reduced time spent in the war room resolving critical service incidents by 50% to 75%
  • Reduced the mean time to resolution (MTTR) by an astonishing 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 25-49%
    • Improved service performance management: 25-49%
    • Reduced MTTK: 10-24%
    • Shortened service disruptions: 25-49%
    • Reduced time spent troubleshooting: 25-49%

Case Study: Companhia Energy

Introduction

This case study of Companhia Energ is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“[With NETSCOUT nGeniusONE], we get a consistent holistic, end-to-end view of our service delivery infrastructure.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • AppDynamics

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: 5-10 hours
  • Reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 50-74%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 25-49%
    • Reduced time spent troubleshooting: 25-49%
  • Received substantial improvement in core network performance indicators

Case Study: Telus Corporation

Introduction

This case study of TELUS Corporation is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“[With NETSCOUT nGeniusONE], you get a consistent holistic, end-to-end view of your service delivery infrastructure while increasing service uptime and end-user productivity.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Tektronix

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 5-10 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by an impressive 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 10-24%
    • Improved service performance management: 10-24%
    • Reduced MTTK: 10-24%
    • Shortened service disruptions: 10-24%
    • Reduced time spent troubleshooting: 10-24%

Case Study: Lincoln National Corporation

Introduction

This case study of Lincoln National Corporation is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“The NETSCOUT nGeniusONE tool is ‘all knowing.’ It helps us with identifying who and what people — and applications — were causing network congestion and other problems.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSC OUTis the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NetScout solution to solve critical IT challenges like reducing degradations and outages:
    • Splunk
    • Riverbed
    • NetQoS

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: Up to 5 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by an amazing 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: up to 10%
    • Improved service performance management: 10-24%
    • Reduced MTTK: 25-49%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 75-100%

Case Study: Turkcell

Introduction

This case study of Turkcell Iletisim Hizmetleri A.S. is based on a June 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT products help us to troubleshoot performance deficiencies in our network much faster.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • CA
    • Splunk
    • JDSU
    • HP
    • Anritsu

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offers a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short-term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: 5-10 hours
      • Reduced the time spent in the war room 67-83% using NETSCOUT nGeniusONE
  • Reduced the mean time to resolution (MTTR) by an enormous 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 10-24%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 75-100%
  • Dramatically reduced key service performance indicators with our network.

Case Study: Federal Government Agency

Introduction

This case study of United States Postal Service is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT products and services have consistently met our needs for over 10 years. nGeniusONE version 5.4 has provided multiple means for detailed performance analysis.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Niksun

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: Up to 5 hours
      • Improved time spent in war room by 83% over previous levels
  • Reduced the mean time to resolution (MTTR) by a stellar 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 75% or greater with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
  • Reaped significant improvement in key performance indicators related to service triage

Case Study: Fidelity Investments

Introduction

This case study of Fidelity Investments is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“With NETSCOUT nGeniusONE, you get an overall or complete end-to-end view of application and network status in a single dashboard pane.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • CA
    • Splunk
    • Riverbed
    • Niksun
    • NetQoS

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
      • Reduced time spent in the war room resolving critical service incidents by 50% to 75%
  • Reduced the mean time to resolution (MTTR) by an incredible 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 50-74%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%
  • Incurred a dramatic improvement in service triage

Case Study: BT America, Inc.

Introduction

This case study of BT America Inc is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed
    • Network Sniffer

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: Up to 5 hours
      • Saves 6x the time spent in the war room resolving critical issues now that it uses NETSCOUT nGeniusONE
  • Reduced the mean time to resolution (MTTR) by a whopping 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by an astonishing 75% or greater with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%

Case Study: Large Enterprise Food Company

Introduction

This case study of J.R. Simplot Company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT nGeniusONE gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NetScout allows you to pinpoint the cause of most performance related issues.”

Challenges

  • Finds that using multiple silo-specific tools and their respective datasets is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Legacy, Network General User

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 50-74%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%
      • All network service performance KPIs increased 50-74%

Case Study: Grupo Boticario

Introduction

This case study of Grupo Boticario is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT nGeniusONE helps us find the root cause of problems more quickly, it reduces troubleshooting time, and it helps us find minor errors that could affect application performance.”

Challenges

  • The Grupo Boticario company finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long-term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Once using a NETSCOUT solution it dropped substantially down to 5-10 hours, a savings of 66% to 83%
  • Reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by a whopping 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 75-100%
  • Overall, it radically improved these core KPIs

Case Study: Large Enterprise Aerospace & Defense Company

Introduction

This case study of a large enterprise aerospace & defense company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With NETSCOUT nGeniusONE Service Assurance platform, you can see the actual packet flows, allowing network engineers to quickly identify problem areas (i.e., servers responding slowly to requests due to Storage Area Network (SAN) issues).”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed
    • NetQoS

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 5-10 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 25-49%
    • Improved service performance management: 25-49%
    • Reduced MTTK: 25-49%
    • Shortened service disruptions: 25-49%
    • Reduced time spent troubleshooting: 25-49%

Case Study: Netcontroll

Introduction

This case study of Netcontroll is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in A) database communication, B) finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Splunk

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 75% or greater with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%



More Research on NETSCOUT nGenius Solution