TechValidate Research on NETSCOUT nGenius Solution

TechValidate Customer Research Library / NETSCOUT nGenius Solution / Case Studies /

Case Study: BT America, Inc.

Introduction

This case study of BT America Inc is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

Share

Embed

Download

“It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed
    • Network Sniffer

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
    • Displaced several performance management tools with a single platform from NETSCOUT
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: Up to 5 hours
      • Saves 6x the time spent in the war room resolving critical issues now that it uses NETSCOUT nGeniusONE
  • Reduced the mean time to resolution (MTTR) by a whopping 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by an astonishing 75% or greater with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%

Company Profile

Company:
BT America Inc

Company Size:
Global 500

Industry:
Telecommunications Services

About NetScout

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

Learn More:

NETSCOUT

NetScout

Source: Dhaval Parikh, Senior Network Administrator, BT America, Inc.
Validated
  Published: Aug. 24, 2015   TVID: BF5-8CE-42E




About This Data

This data was sourced directly from verified users of NETSCOUT nGenius Solution by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on NETSCOUT nGenius Solution



© Copyright 2024 SurveyMonkey. All marks used on this site are the property of their respective owners. Privacy Policy Terms of Use