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Case Study: Large Enterprise Food Company

Introduction

This case study of J.R. Simplot Company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

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“NETSCOUT nGeniusONE gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NetScout allows you to pinpoint the cause of most performance related issues.”

Challenges

  • Finds that using multiple silo-specific tools and their respective datasets is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Legacy, Network General User

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 50-74%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%
      • All network service performance KPIs increased 50-74%

Company Profile

Company:
J.R. Simplot Company

Company Size:
Large Enterprise

Industry:
Food

About NetScout

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

Learn More:

NETSCOUT

NetScout

Source: TechValidate Survey of a Large Enterprise Food Company
Validated
  Published: Aug. 24, 2015   TVID: A7E-CC5-E11




About This Data

This data was sourced directly from verified users of NETSCOUT nGenius Solution by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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