TechValidate Research on NETSCOUT nGenius Solution

77 Case Studies – Page 2 of 3


NETSCOUT solutions Case Study

AAA Michigan achieves winning policy with end-to-end visibility

Introduction

This case study of AAA Michigan is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service.

Challenges

Agrees with the business challenges concerning cloud migration or data center transformation that led AAA Michigan to evaluate and ultimately select NETSCOUT solutions:

  • high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
  • visibility blind spots in the hybrid cloud and multi-cloud increase risk
  • lack of a common situational awareness between IT teams causes finger-pointing
  • Agrees NETSCOUT helps solve these service assurance challenges:
    • gaining end-to-end visibility across the cloud, data center, and network edge
    • optimizing application performance when migrating to the cloud
    • detecting anomalies and then quickly and efficiently investigating the root cause
  • Use Case

    The key features and functionalities of NETSCOUT solutions that the AAA Michigan uses:

    • Achieved the following with NETSCOUT solutions:
      • Greater speed and agility in introducing new services
      • Early warning into the risks that threaten digital services and assets
      • Happier users with improved quality of experience through actionable insights
      • Greater collaboration between NetOps, SecOps, and other IT teams
      • Improved network and service availability
    • AAA Michigan rates the following NETSCOUT features important or extremely important:
      • Ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
      • Deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
      • Actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor security)
    • Finds the following NETSCOUT partnerships for performance and security management valuable:
      • AWS
        (advanced technology partnership, marketplace offerings)
      • Microsoft Azure (co-sell partnership, marketplace offerings)
      • VMware
        (advanced technology partnership for NSX and VMware Cloud on AWS)

    Results

    AAA Michigan achieved the following results with NETSCOUT solutions:

    • The packet data that NETSCOUT converts into meaningful information helps their organization:
      • Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
      • Get deep insights into service dependencies to assure both security and high-quality customer experience
    • Achieved the following with NETSCOUT solutions:
      • Improved visibility: more than 50%
      • Reduced MTTK: more than 50%
    • NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
      • Transforming packet data into smart data to gain anywhere, anytime visibility and actionable intelligence, at scale
      • Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
      • Helping rapidly uncover and resolve security problems without modifying existing workflows
    • Agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
      • deep visibility into service stacks and an early warning system for IT and SecOps
      • consistent performance and security monitoring, at scale, and protects critical applications and services

    NETSCOUT nGeniusONE Platform Case Study

    Fortune 100 Multinational Conglomerate Company

    Introduction

    This case study of a large enterprise industrial manufacturing company is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making with smart data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • Extrahop
      • HP

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: significantly better
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    State Dept. of Transportation Keeps Things Moving with Smart Data for IoT, Cloud, and Virtualized IT Infrastructure

    Introduction

    This case study of a state & local government is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    System admin says “features and ease of use enable superior business insights and decision making.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Gain a situational awareness through service-centric dashboards and a top-down approach

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • Splunk
      • Riverbed
      • SolarWinds
      • Gigamon

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: significantly better
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: significantly better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 25-49%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Operational efficiencies: 3-6 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    Health Care Company Uses Smart Data and Superior Analytics for Service Assurance in the Cloud and Virtualized Environments

    Introduction

    This case study of a medium enterprise health care company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • SolarWinds
      • Extrahop

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: significantly better
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: significantly better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 25-49%
      • Improved service performance: 25-49%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 12-18 months
      • Operational efficiencies: 12-18 months
      • Increased collaboration: more than 18 months

    NETSCOUT nGeniusONE Platform Case Study

    U.S. Postal Service

    Introduction

    This case study of U.S. Postal Service is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions best-in-class for Cloud, Virtualization, ITOPS, IoT, and UC&C compared to alternative service assurance solutions.”

    “NETSCOUT quickly identifies the root cause of service performance problems and saves millions of dollars by avoiding outages.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Riverbed
      • Niksun
      • HP

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: strongly agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGenius PULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 0-3 months
      • Increased collaboration: 0-3 months

    NETSCOUT nGeniusONE Platform Case Study

    Fortune 500 Health Care Company

    Introduction

    This case study of a Fortune 500 health care company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Our NETSCOUT investment paid for itself within 3 months through improved customer experience.”

    “After evaluating other vendors, we concluded nGeniusONE is best-in-class for UC&C service performance monitoring.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • SolarWinds
      • HP

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGenius PULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 10-24%
      • Improved service performance: 10-24%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 3-6 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    State Environmental Protection Agency

    Introduction

    This case study of a state & local government is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 10-24%
      • Improved service performance: 10-24%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    AAA Worries Less with nGeniusONE Service Assurance Platform

    Introduction

    This case study of AAA Michigan is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution feature for Business Assurance:
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • Riverbed
      • Dynatrace
      • Gigamon

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 12-18 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Fortune 500 Transportation Services Company

    Introduction

    This case study of a Fortune 500 transportation services company is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: strongly agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 10-24%
      • Improved service performance: 10-24%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 0-3 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Comprehensive Health Management

    Introduction

    This case study of Comprehensive Health Management is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: significantly better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Fortune 500 Financial Services Company

    Introduction

    This case study of a large enterprise financial services company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • SolarWinds
      • Gigamon
      • HP

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 3-6 months
      • Operational efficiencies: 3-6 months
      • Support for new business models: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    International Membership Organization

    Introduction

    This case study of a membership organization is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • SolarWinds
      • Gigamon
      • Niksun
      • HP

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 25-49%
      • Improved service performance: 25-49%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Large Enterprise Health Care Company

    Introduction

    This case study of a large enterprise health care company is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • HP

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Well-Respected University

    Introduction

    This case study of an educational institution is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and an analysis of disparate sources
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • Splunk
      • Extrahop

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 6-12 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    State & Local Government

    Introduction

    This case study of a state & local government is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • SolarWinds
      • AppDynamics

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 3-6 months
      • Support for new business models: 12-18 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    S&P 500 Computer Software Company

    Introduction

    This case study of a S&P 500 computer software company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance is best in class compared to alternative solutions.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Understand current capacity utilization and estimate future needs based on past trends
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 0-3 months
      • Increased collaboration: 0-3 months

    NETSCOUT nGeniusONE Platform Case Study

    Federal Government

    Introduction

    This case study of a federal government is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • Splunk
      • SolarWinds
      • Gigamon

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 25-49%
      • Improved service performance: 25-49%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 6-12 months
      • Support for new business models: 12-18 months
      • Increased collaboration: 6-12 months

    NETSCOUT nGeniusONE Platform Case Study

    Fidelity Investments

    Introduction

    This case study of Fidelity Investments is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 0-3 months
      • Increased collaboration: 0-3 months

    NETSCOUT nGeniusONE Platform Case Study

    Land Bank Of The Philippines

    Introduction

    This case study of Land Bank of the Philippines is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • SolarWinds

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 3-6 months
      • Operational efficiencies: 3-6 months
      • Support for new business models: 3-6 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    Norfolk Southern

    Introduction

    This case study of Norfolk Southern Corporation is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • SolarWinds
      • Gigamon
      • Network Instruments

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 50-79%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 12-18 months
      • Operational efficiencies: 12-18 months
      • Support for new business models: 12-18 months
      • Increased collaboration: 12-18 months

    NETSCOUT nGeniusONE Platform Case Study

    US Department Of Homeland Security- Customs & Border Protection

    Introduction

    This case study of US Department of Homeland Security-Customs & Border Protection is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Automatic discovery of service-delivery components and visualization of all interdependencies
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • SolarWinds
      • Extrahop
      • Gigamon
      • AppDynamics
      • NetQoS
      • NetWitness

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 10-24%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 3-6 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    City Of Los Angeles

    Introduction

    This case study of City of Los Angeles is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Riverbed
      • SolarWinds
      • Gigamon
      • JDSU

    Results

    The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

    • Rated the following statement as:
      • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 3-6 months
      • Increased collaboration: 3-6 months

    NETSCOUT nGeniusONE Platform Case Study

    Visa International

    Introduction

    This case study of Visa International is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable Visa to have superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help Visa solve IT challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • CA
      • Splunk
      • Riverbed
      • AppDynamics
      • Niksun

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: significantly better
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): better
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: significantly better
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 25-49%
      • Improved service performance: 50-79%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 6-12 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 3-6 months
      • Increased collaboration: 0-3 months

    NETSCOUT nGeniusONE Platform Case Study

    Canadian Retailer

    Introduction

    This case study of Canadian Retailer Corporation, Limited is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

    “NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

    “NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides business assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

    Challenges

    The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

    • Utilized the following NETSCOUT solution features for Business Assurance:
      • Understand current capacity utilization and estimate future needs based on past trends
      • Gain a situational awareness through service-centric dashboards and a top-down approach
      • Contextual analysis for applications and digital services
      • Quickly identify the root cause of service performance problems and anomalous behavior

    Use Case

    The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

    • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
    • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
      • Riverbed
      • SolarWinds
      • Gigamon

    Results

    The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

    • Strongly confirms the following:
      • NETSCOUT helps measure and manage current IT infrastructure and services
      • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
      • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
    • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
      • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
      • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
      • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
      • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
      • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
    • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
      • Reduced business risk: 80-100%
      • Improved service performance: 80-100%
    • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
      • Improved customer experience: 0-3 months
      • Operational efficiencies: 0-3 months
      • Support for new business models: 0-3 months
      • Increased collaboration: 0-3 months

    Case Study: State & Local Government

    Introduction

    This case study of a state & local government is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

    “NETSCOUT nGenius Service Assurance platform has given us the following benefits. It allows us to get a consistent holistic, end-to-end view of our applications and service-delivery infrastructure. It’s also helped us to reduce time spent in the war room, initiate faster problem resolution and reduce MTTK. Lastly, it has helped us increase service uptime and end-user productivity or experience as well.”

    Challenges

    • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

    Use Case

    • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
    • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
      • CA
      • Riverbed
      • NetQoS
      • HP

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
      • Reduced operational expenses
      • Improved IT staff productivity
    • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
      • Before NETSCOUT solution: 20-30 hours
      • Using a NETSCOUT solution: Up to 5 hours — a savings of 75-83%
    • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
    • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 75-100%
      • Improved service performance management: 50-74%
      • Reduced MTTK: 50-74%
      • Shortened service disruptions: 50-74%
      • Reduced time spent troubleshooting: 50-74%
      • Minimum improvement of key service performance metrics, 50-74%

    Case Study: Large Enterprise Health Care Company

    Introduction

    This case study of a large enterprise health care company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Because of NETSCOUT nGeniusONE, we actually now have visibility into the network of our six data centers and our 60+ remote sites. Many of the critical applications have been profiled and visibility has improved. Our lack of East/West traffic limits our application visibility, but due to nGeniusONE, we can narrow down the problems much faster.”

    Challenges

    • Finds that a single service-oriented preferred and is the most effective option in triaging service performance issues.

    Use Case

    • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
    • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
      • CA
      • Splunk
      • NetQoS
      • HP
      • Aternity
      • Extrahop

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short-term while promoting operational excellence in the long-term with NETSCOUT:
      • Improved IT staff productivity
      • Network service triage
    • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
      • Before using a NETSCOUT solution: 30+ hours
      • Using a NETSCOUT solution: 10-20 hours
    • Reduced the mean time to resolution (MTTR) by 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
    • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, providing the health care company significant savings and ROI
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 25-49%
      • Improved service performance management: 50-74%
      • Reduced MTTK: 25-49%
      • Shortened service disruptions: 25-49%
      • Reduced time spent troubleshooting: 25-49%

    Case Study: Large Enterprise Telecommunications Services Company

    Introduction

    This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.”

    Challenges

    • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

    Use Case

    • Telecom agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
      • Increased quality of end-user experience
      • Reduced operational expenses
    • Reduced the mean time to resolution (MTTR) by an incredible 95% or greater with NETSCOUT’s proactive service triage as compared to an alternative competitive solution.
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 75-100%
      • Improved service performance management: 75-100%
      • Reduced MTTK: 75-100%
      • Shortened service disruptions: 75-100%
        • Improved all network service performance KPIs by a stellar 75-100%

    Case Study: Large Enterprise Telecommunications Services Company

    Introduction

    This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “NETSCOUT nGeniusONE gives us a consistent and holistic, end-to-end view of our entire service delivery infrastructure.”

    Challenges

    • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

    Use Case

    • The telecom company agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
    • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
      • Niksun
      • Tektronics

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
      • Increased quality of end-user experience
    • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
      • Before using a NETSCOUT solution: 10-20 hours
      • Using a NETSCOUT solution: Up to 5 hours
        • Dropped time spent in war room dropped from 10-20 hours to 5 hours or less
    • Reduced the mean time to resolution (MTTR) by 85% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
    • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 75-100%
      • Improved service performance management: 75-100%
      • Reduced MTTK: 75-100%
      • Shortened service disruptions: 75-100%
      • Reduced time spent troubleshooting: 75-100%
        • All network monitoring and service performance KPIs improved 75% to 100%

    Case Study: Large Enterprise Telecommunications Services Company

    Introduction

    This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “Because of NETSCOUT nGeniusONE, I have more time to spend in other areas of my job as this product makes troubleshooting easier.”

    Challenges

    • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

    Use Case

    • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
    • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
      • CA
      • Irisview, RTT

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
      • Increased quality of end-user experience
      • Reduced operational expenses
      • Improved IT staff productivity
      • Displaced several performance management tools with a single platform from NETSCOUT
    • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
      • Before using a NETSCOUT solution: 5-10 hours
      • Using a NETSCOUT solution: Up to 5 hours
    • Reduced the mean time to resolution (MTTR) by 90% or greater with NetScout’s proactive service triage compared to an alternative solution.
    • Reduced the capital expenditures associated with performance management of their IT infrastructure by 25-49% with NETSCOUT.
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 50-74%
      • Improved service performance management: 50-74%
      • Shortened service disruptions: 50-74%
      • Reduced time spent troubleshooting: 25-49%
        • Key network service performance KPIs improved a range of 25% to 74%

    Case Study: Large Enterprise Energy & Utilities Company

    Introduction

    This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

    “The NETSCOUT nGeniusONE solution provides us real-time performance views for all our IT services that are critical to our business.”

    Challenges

    • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

    Use Case

    • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
    • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
      • Riverbed
      • Network Instruments

    Results

    • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
    • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
      • Increased quality of end-user experience
    • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
      • Before using a NETSCOUT solution: 5-10 hours
      • Using a NETSCOUT solution: Up to 5 hours
    • Reduced the mean time to resolution (MTTR) by an astonishing 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
    • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, thus providing tangible cost savings
    • Improved the following areas by the following rates with NETSCOUT:
      • Improved problem identification: 75-100%
      • Improved service performance management: 75-100%
      • Reduced MTTK: 75-100%
      • Shortened service disruptions: 75-100%
      • Reduced time spent troubleshooting: 75-100%
        • All network performance KPIs improved 75-100%



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