TechValidate Research on Cisco Meraki

187 Charts


Cisco Meraki Customer Research

What are the biggest challenges your IT team faces that need to be solved for?

Reducing cyber security risks
70%
Focusing on cost savings
44%
Managing remote teams
40%
Enabling no-touch customer engagement
19%
Driving revenue
15%
Returning to the office
12%

Cisco Meraki Customer Research

What Meraki features/capabilities have been the most valuable to your organization?

Simplified Network Management
82%
Network Security
63%
Secure Connectivity
58%
Plug and play devices
36%
NextGen Wi-Fi
26%
Physical Security
12%

Cisco Meraki Customer Research

What are the biggest challenges your IT team faces that need to be solved for?

Cyber Security
71%
Cost Savings
41%
Manage remote teams
40%
Drive Revenue
20%
No-touch customer engagement
17%
Return to office
12%

Cisco Meraki Customer Research

Public Sector

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
61%
Increased customer/employee satisfaction
56%
Made our business more efficient, secure, and profitable
48%
Helped us get back to business faster
22%
Opened new revenue streams with existing infrastructure
3%

Cisco Meraki Customer Research

Public Sector

What improvements have you seen as a direct result of deploying Meraki?

Increased guest/employee satisfaction or engagement
52%
Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
47%
Launched new initiatives that were not previously possible
29%
Helped us get back to business faster, post-pandemic
22%
Attracted new customers
3%
Increased revenue
1%

Cisco Meraki Customer Research

Public Sector

How much time have you saved deploying, maintaining, and/or troubleshooting IT since using Meraki?

75%+: 17%
50-75%: 30%
25-49%: 24%
10-24%: 20%
Up to 10%: 9%

Cisco Meraki Customer Research

Pubic Sector

Please estimate the time savings you’ve experienced in the following areas since using Meraki.

Weeks Days Hours No time has been saved
Deployment

30%

37%

25%

8%

Maintenance

31%

35%

26%

8%

Troubleshooting

26%

35%

32%

7%

Cisco Meraki Customer Research

Public Sector

How is your organization using Meraki to address pandemic-related challenges?

Providing Wi-Fi for guests/employees to connect with the business safely & securely
65%
Using Internet-connected devices to automate processes
32%
Using Meraki devices to ensure social distancing compliance
24%
Equipping remote workers with Meraki devices
13%

Cisco Meraki Customer Research

Public Sector

What are your organization’s top-of-mind concerns since the pandemic?

Reopening the business while ensuring compliance with occupation and safety guidelines
49%
Running the business amid uncertainty about the future
38%
Managing operational costs (e.g. mortgage, rent, utilities, insurance, etc.)
34%
Cash availability (lack of cash reserves, difficulties getting bank loans)
11%
Attracting new customers
10%
Discovering new ways to increase revenue
7%
Win back existing customers
4%

Cisco Meraki Customer Research

State and Local Government

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
66%
Made our business more efficient, secure, and profitable
54%
Increased customer/employee satisfaction
51%
Helped us get back to business faster
19%
Opened new revenue streams with existing infrastructure
3%

Cisco Meraki Customer Research

State and Local Government

What improvements have you seen as a direct result of deploying Meraki?

Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
54%
Increased guest/employee satisfaction or engagement
50%
Launched new initiatives that were not previously possible
38%
Helped us get back to business faster, post-pandemic
22%
Attracted new customers
4%

Cisco Meraki Customer Research

State and Local Government

How much time have you saved deploying, maintaining, and/or troubleshooting IT since using Meraki?

25-49%: 27%
50-75%: 25%
10-24%: 24%
75%+: 14%
Up to 10%: 10%

Cisco Meraki Customer Research

State and Local Government

Please estimate the time savings you’ve experienced in the following areas since using Meraki.

Weeks Days Hours No time has been saved
Deployment

31%

32%

30%

7%

Maintenance

32%

30%

28%

10%

Troubleshooting

29%

25%

37%

9%

Cisco Meraki Customer Research

State and Local Government

What are your organization’s top-of-mind concerns since the pandemic?

Reopening the business while ensuring compliance with occupation and safety guidelines
48%
Running the business amid uncertainty about the future
46%
Managing operational costs (e.g. mortgage, rent, utilities, insurance, etc.)
38%
Cash availability (lack of cash reserves, difficulties getting bank loans)
8%
Discovering new ways to increase revenue
7%
Attracting new customers
3%
Win back existing customers
1%

Cisco Meraki Customer Research

State and Local Government

How is your organization using Meraki to address pandemic-related challenges?

Providing Wi-Fi for guests/employees to connect with the business safely & securely
62%
Using Internet-connected devices to automate processes
33%
Using Meraki devices to ensure social distancing compliance
24%
Equipping remote workers with Meraki devices
23%

Cisco Meraki Customer Research

Educational Institutions

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
59%
Increased customer/employee satisfaction
58%
Made our business more efficient, secure, and profitable
45%
Helped us get back to business faster
23%
Opened new revenue streams with existing infrastructure
2%

Cisco Meraki Customer Research

Educational Institutions

What improvements have you seen as a direct result of deploying Meraki?

Increased guest/employee satisfaction or engagement
53%
Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
44%
Launched new initiatives that were not previously possible
25%
Helped us get back to business faster, post-pandemic
22%
Attracted new customers
2%
Increased revenue
2%

Cisco Meraki Customer Research

Educational Institutions

How much time have you saved deploying, maintaining, and/or troubleshooting IT since using Meraki?

50-75%: 32%
25-49%: 23%
75%+: 19%
10-24%: 18%
Up to 10%: 8%

Cisco Meraki Customer Research

Educational Institutions

Please estimate the time savings you’ve experienced in the following areas since using Meraki.

Weeks Days Hours No time has been saved
Deployment

29%

39%

24%

8%

Maintenance

31%

37%

25%

7%

Troubleshooting

24%

39%

30%

7%

Cisco Meraki Customer Research

Educational Institutions

How is your organization using Meraki to address pandemic-related challenges?

Providing Wi-Fi for guests/employees to connect with the business safely & securely
66%
Using Internet-connected devices to automate processes
32%
Using Meraki devices to ensure social distancing compliance
24%
Equipping remote workers with Meraki devices
9%

Cisco Meraki Customer Research

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
59%
Increased customer/employee satisfaction
58%
Made our business more efficient, secure, and profitable
45%
Helped us get back to business faster
23%

Cisco Meraki Customer Research

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
55%
Made our business more efficient, secure, and profitable
53%
Increased customer/employee satisfaction
48%
Helped us get back to business faster
24%
Opened new revenue streams with existing infrastructure
6%

Cisco Meraki Customer Research

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
64%
Made our business more efficient, secure, and profitable
55%
Increased customer/employee satisfaction
43%
Helped us get back to business faster
15%
Opened new revenue streams with existing infrastructure
11%

Cisco Meraki Customer Research

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
64%
Made our business more efficient, secure, and profitable
64%
Increased customer/employee satisfaction
36%
Helped us get back to business faster
11%
Opened new revenue streams with existing infrastructure
7%

Cisco Meraki Customer Research

What benefits has your organization experienced since deploying Meraki?

Helped protect against security threats with enterprise security features
64%
Made our business more efficient, secure, and profitable
55%
Increased customer/employee satisfaction
45%
Helped us get back to business faster
18%
Opened new revenue streams with existing infrastructure
6%

Cisco Meraki Customer Research

What improvements have you seen as a direct result of deploying Meraki?

Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
54%
Increased guest/employee satisfaction or engagement
46%
Launched new initiatives that were not previously possible
28%
Helped us get back to business faster, post-pandemic
23%
Increased revenue
5%
Attracted new customers
2%

Cisco Meraki Customer Research

What improvements have you seen as a direct result of deploying Meraki?

Increased guest/employee satisfaction or engagement
54%
Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
45%
Launched new initiatives that were not previously possible
25%
Helped us get back to business faster, post-pandemic
22%

Cisco Meraki Customer Research

What improvements have you seen as a direct result of deploying Meraki?

Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
54%
Increased guest/employee satisfaction or engagement
41%
Launched new initiatives that were not previously possible
18%
Helped us get back to business faster, post-pandemic
16%
Attracted new customers
14%
Increased revenue
11%

Cisco Meraki Customer Research

What improvements have you seen as a direct result of deploying Meraki?

Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
62%
Increased guest/employee satisfaction or engagement
38%
Launched new initiatives that were not previously possible
33%
Helped us get back to business faster, post-pandemic
17%

Cisco Meraki Customer Research

What improvements have you seen as a direct result of deploying Meraki?

Made our business more efficient, secure, and profitable (e.g. staff scheduling, energy savings, customer outreach, etc.)
54%
Increased guest/employee satisfaction or engagement
45%
Launched new initiatives that were not previously possible
25%
Helped us get back to business faster, post-pandemic
20%
Attracted new customers
5%
Increased revenue
5%



More Research on Cisco Meraki